Technical Customer Success Manager jobs in Ann Arbor, MI

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Customer Success Manager
  • Levata
  • Howell, MI FULL_TIME
  • Do you have a keen commitment to Customer Service?
    Are you diligent with organization and data analysis?
    Do you enjoy project management?  

    If so, you should be at SLS!  

    At SLS, we offer a comprehensive RFID portfolio featuring proprietary hardware, software, and consumables, creating best-in-class solutions for customers.  With two decades of experience in the industry, you will join a team of experts committed to partnering with customers to realize the full potential of RFID throughout their products’ life cycles.  
      
    SLS is a subsidiary of Levata, a global technology company that offers mobility, automation, and visibility, the expertise to connect people, data, and assets, and the insights to shift from day-to-day management to driving what’s next. As the flagship offering of the Supply Chain Visibility platform, SLS associates enjoy all the benefits of a major technology company while operating in a fast-paced, entrepreneurial environment.  
      
    We are seeking a Customer Success Manager who will become the face of SLS to our installed customer base. The role will spearhead the adoption of modern customer success processes, working closely with key customers, and SLS team members. Ultimately, the Customer Success Manager will generate world-class customer experiences through in-depth product knowledge, exceptional relationship building, genuine and thoughtful customer advocacy and successful technology adoption.  
      
    What you’ll do:  
    • Own customer relationships throughout their life cycles, targeting full adoption of purchased solutions and expanded use of our offerings, ultimately creating reference customers.
    • Lead regular business reviews with customers on system performance, ongoing projects, open issues, and resolutions.
    • Develop and deploy quantitative methods for tracking customer success, providing a holistic view of the health of our installed customer base.
    • Conduct internal briefings on key customers, educating other customer-facing teams such as Service, Sales, Engineering and Software on key issues at customer sites.
    • Learn capabilities of competing organizations and adapt SLS offerings to ensure we are best-in-class.
    • Develop a holistic view of potential partners, prioritize targets, and execute sales strategies.
      
    What you’ll need:  
    • College degree, technical degree, or the equivalent
    • 3 years of Customer Service experience; RFID industry experience preferred
    • Excellent written and verbal communication skills as well as sound decision making
    • Strong organizational and analytical capabilities
    • Entrepreneurial attitude, ready to work in a fast-paced technology environment
    • Comfort working both independently and as part of a team.
    Who We Are  
       
    SLS was founded in 2005, with a wholehearted belief in the potential of RFID technology. Two decades later, the performance and scalability of our solutions are unmatched. We have a highly engaged team of RFID professionals whose daily mission is to educate customers and partner with them to realize RFID’s full potential. At SLS our success is defined by our customers’ success.  
        
    What We Offer  
      
    Competitive compensation coupled with a comprehensive benefits package including medical, dental, vision, life, flexible spending, 401k, holiday, and paid time off, parental leave and a pre-tax transit program.  
       
    Levata is proud to be an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or any other protected characteristic.  Please see EEO is the Law.  
       
    If you have a disability or special need that requires accommodation in the application process, Click here to request assistance with Request for Accommodation in the subject line.  
  • 7 Days Ago

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Customer Success Executive - Central
  • Cisco Systems
  • Ann Arbor, MI FULL_TIME
  • Who You’ll Work With Customer Success Executive (CSE) role is a highly visible, strategic leadership role within Cisco’s Customer Experience (CX) organization. We build deep relationships with custome...
  • 9 Days Ago

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Customer Success Engineer
  • Censys
  • Ann Arbor, MI FULL_TIME
  • Censys knows the internet and cloud better than anyone else. Attack Surface Management provides customers with an attacker-centric view of all externally facing internet and cloud to extend visibility...
  • 1 Month Ago

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Customer Success Authentication Engineer Intern
  • Barracuda Networks Inc.
  • Ann Arbor, MI INTERN
  • Job ID: 24-663 Customer Success Authentication Engineer Intern Summer 2024: June 3 - August 9 Internship is reserved for students currently enrolled in an accredited 4-year college or university and m...
  • 23 Days Ago

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Customer Success - Software Engineering Intern
  • Barracuda Networks Inc.
  • Ann Arbor, MI INTERN
  • Job ID: 24-656 Customer Success - Software Engineering Intern Summer 2024: June 3 - August 9 Internship is reserved for students currently enrolled in an accredited 4-year college or university and mu...
  • 15 Days Ago

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Client Success Manager
  • DaySmart Software, LLC
  • Ann Arbor, MI FULL_TIME
  • DaySmart is a provider of business management software that specializes in providing scheduling and workflow solutions to businesses around the world. We provide award-winning business software to tho...
  • 19 Days Ago

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0 Technical Customer Success Manager jobs found in Ann Arbor, MI area

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Patient Service Representative
  • Trinity Health
  • Ann Arbor, MI
  • Employment Type: Full timeShift: Description: GENERAL SUMMARY AND PURPOSE: Provides assistance, guidance and direction t...
  • 3/28/2024 12:00:00 AM

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Customer Support Lead
  • DaySmart Software
  • Ann Arbor, MI
  • **** DaySmart is a provider of business management software that specializes in providing scheduling and workflow soluti...
  • 3/28/2024 12:00:00 AM

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Customer Service Representative
  • Mr. Handyman
  • South Lyon, MI
  • Are you ready to join a team that provides excellent service and value to our customers and our team members? At Mr. Han...
  • 3/28/2024 12:00:00 AM

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PT Customer Care Specialist - Work From Home>
  • Everyday Health Group
  • Ypsilanti, MI
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $22 per hour / Flexible schedule - As a Customer Care Speci...
  • 3/27/2024 12:00:00 AM

S
FT Customer Support Specialist - Work From Home>
  • Stronghold
  • Ypsilanti, MI
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Competitive Pay / Email Only - As a Customer Support Specialist y...
  • 3/27/2024 12:00:00 AM

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Patient Care Coordinator-Front Desk 1
  • Dexter Oral Surgery & Implant Center
  • Dexter, MI
  • Job Description Job Description Patient Care Coordinator-Front Desk 1 The employees of Dexter Oral Surgery & Implant Cen...
  • 3/27/2024 12:00:00 AM

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PT Customer Care Specialist - Work From Home>
  • Everyday Health Group
  • South Lyon, MI
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $22 per hour / Flexible schedule - As a Customer Care Speci...
  • 3/27/2024 12:00:00 AM

E
PT Customer Care Specialist - Work From Home>
  • Everyday Health Group
  • Canton, MI
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $22 per hour / Flexible schedule - As a Customer Care Speci...
  • 3/27/2024 12:00:00 AM

Ann Arbor is a city in the U.S. state of Michigan and the county seat of Washtenaw County. The 2010 census recorded its population to be 113,934, making it the sixth largest city in Michigan. Ann Arbor is home to the University of Michigan. The university significantly shapes Ann Arbor's economy as it employs about 30,000 workers, including about 12,000 in the medical center. The city's economy is also centered on high technology, with several companies drawn to the area by the university's research and development infrastructure. Ann Arbor was founded in 1824, named for wives of the village'...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Customer Success Manager jobs
$44,791 to $55,767
Ann Arbor, Michigan area prices
were up 1.3% from a year ago

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