Technical Customer Success Manager jobs in Glen Burnie, MD

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Customer Success Manager
  • Skyline Technologies
  • Glen Burnie, MD FULL_TIME
  • Our New Teammate

    The Customer Success Manager is the customer face of Skyline and represents Skyline for all phases of customer operations and maintenance. The CSM serves as a customer advocate with a voice, support, guidance, and an intimate knowledge of the customer’s business needs while also managing the budget and delivery of the scope of work.

    The Customer Success Manager plays a critical role in ensuring customer satisfaction and driving the success of products and services within the organization. This role requires a combination of technical knowledge, strong communication skills, and a customer-focused mindset. The Customer Success Manager acts as a liaison between Skyline and its customers, providing support, guidance, and proactive engagement to maximize the value and utilization of service offerings.

    Our vision for customer experience is to be organizationally aligned with the expectations and goals of our strategic customer segments; consistently creating a seamless, transparent, and frictionless environment that fosters mutual growth. This position reports to the Director of Customer Success and will work closely with business development, PMO, the divisions, marketing, contracts, IT, and sales leaders to jointly embed and facilitate customer experience and alignment through the three listed phases of the Customer Experience according to ITIL 4: Onboard, Co-Create, and Realize Value

    You can expect to spend your time accomplishing the following:

    • 60% of the time on Objective 1: Establishing and Managing Customer Relationships
    • 20% of the time on Objective 2: Managing Client Escalations
    • 10% of the time on Objective 3: Preparing Customer Reporting and Ensuring Deliverables
    • 5% of the time on Objective 4: Identify Opportunities for Up/Cross Sales
    • 5% of the time on Objective 5: Collaborating with Skyline Departments


    Job Responsibilities – What to Expect

    • Coordinate and Schedule Meetings with Customers and Internal Resources (Both Online and In-Person).
    • Coordinate software upgrades.
    • Coordinate the preparation of customer deliverables.
    • Respond promptly to customer requests, issues, or concerns.
    • Approve time sheets for project resources.


    Your Knowledge & Expertise

    • Bachelor’s Degree Preferred.
    • ITIL Foundation v4 Preferred.
    • ITSM experience.
    • 2-5 years of experience in an IT-related customer-facing role.
    • Demonstrated ability to empathize with customer needs and concerns and represent those interests to the internal teams.
    • Strong ability to self-manage, work closely with many different teams and types of people, and drive tasks to completion with minimal oversight.
    • Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with customers.
    • Analytical mindset with the ability to analyze data, draw insights, and make data-driven recommendations.
    • Problem-solving skills with the ability to navigate complex situations and resolve customer issues effectively.
    • Strong organizational skills, with the ability to prioritize tasks and manage multiple customer accounts simultaneously.
    • Customer-centric mindset with a passion for delivering exceptional service and driving customer satisfaction.
    • Familiarity with customer success platforms, CRM systems, and support ticketing systems is a plus.
  • 19 Days Ago

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Customer Success Manager
  • Skyline Technology Solutions, LLC
  • Glen Burnie, MD FULL_TIME
  • Our New TeammateThe Customer Success Manager is the customer face of Skyline and represents Skyline for all phases of customer operations and maintenance. The CSM serves as a customer advocate with a ...
  • 21 Days Ago

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Customer Success Manager
  • Varsity Tutors
  • Baltimore, MD FULL_TIME
  • Are you ready to join an innovative and dynamic team that is revolutionizing the education industry? Varsity Tutors for Schools is actively seeking a passionate and highly motivated Customer Success M...
  • 1 Day Ago

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Customer Success Manager
  • LEAP LLC
  • Columbia, MD OTHER
  • Job Details Job Location: Undisclosed Position Type: Full Time Salary Range: Undisclosed DescriptionLeap Overview At Leap, we want YOU to be part of our journey as we transform the home improvement in...
  • 8 Days Ago

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Customer Success Manager
  • Sian Recruiting and Staffing
  • Baltimore, MD FULL_TIME
  • Job description URGENTLY HIRING FOR PART-TIME CUSTOMER SUCCESS REPRESENTATIVES @ $16.00 PER HOUR CUSTOMER SERVICE REPRESENTATIVES WILL BE WORKING WITH COMMUNITY PARTNERS TO PERSUADE AND HELP CLIENTS C...
  • 10 Days Ago

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Customer Success Manager (remote)
  • Burnalong
  • Pikesville, MD FULL_TIME
  • Customer Success Manager Burnalong is looking for an experienced Customer Success Manager to help directly manage a portfolio of relationships with some of our most high-value customers. We have a bro...
  • 11 Days Ago

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0 Technical Customer Success Manager jobs found in Glen Burnie, MD area

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Call Center Operator- Bilingual Korean
  • Mercy Medical Center
  • Glen Burnie, MD
  • Overview: The Bilingual Korean- Call Center Operator is primarily responsible for answering incoming calls to the practi...
  • 3/28/2024 12:00:00 AM

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Customer Care Associate Full-Time or Part-Time
  • Humane Rescue Alliance
  • Washington, DC
  • Job Description Job Description Job Summary: Assists the Customer Care Manager and Director of Pet Support in achieving ...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative I
  • IAA
  • Curtis Bay, MD
  • IAA Holdings, LLC (IAA), excellent customer service is at our core. That's why our Customer Service Representatives play...
  • 3/27/2024 12:00:00 AM

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Customer Care Associate
  • Humane Society of the United States
  • Washington, DC
  • **Job Description** Job Summary: Assists the Customer Care Manager and Director of Pet Support in achieving the daily ob...
  • 3/27/2024 12:00:00 AM

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PT Customer Care Specialist - Work From Home>
  • Everyday Health Group
  • Severna Park, MD
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $22 per hour / Flexible schedule - As a Customer Care Speci...
  • 3/27/2024 12:00:00 AM

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Patient Service Representative (FLOAT)
  • PatientFirst
  • Odenton, MD
  • The responsibilities of this job include, but are not limited to, the following: Assisting patients using the kiosk prio...
  • 3/27/2024 12:00:00 AM

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PT Customer Care Specialist - Work From Home>
  • Everyday Health Group
  • Odenton, MD
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $22 per hour / Flexible schedule - As a Customer Care Speci...
  • 3/27/2024 12:00:00 AM

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FT Customer Support Specialist - Work From Home>
  • Stronghold
  • Odenton, MD
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Competitive Pay / Email Only - As a Customer Support Specialist y...
  • 3/27/2024 12:00:00 AM

Glen Burnie is a census-designated place (CDP) in Anne Arundel County, Maryland, United States. It is a suburb of Baltimore. The population of Glen Burnie was 67,639 at the 2010 census. Glen Burnie is a suburb of Baltimore. It is located at 39°9′36″N 76°36′38″W / 39.16000°N 76.61056°W / 39.16000; -76.61056 (39.159982, −76.610588). The intersection of Central Avenue and Crain Highway forms the boundaries of the NW, SW, NE & SE postal quadrants in the community's center. According to the United States Census Bureau, the CDP has a total area of 18.0 square miles (46.7 km2), of which 17.3 squar...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Customer Success Manager jobs
$44,622 to $55,556
Glen Burnie, Maryland area prices
were up 1.5% from a year ago

Technical Customer Success Manager in Austin, TX
Document and train on best practices as solutions to customers' needs are implemented.
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Manage multiple concurrent data migration and integration projects across multiple phases by owning the inputs and managing deliverables, including time management, deadlines, client communications and management of expectations.
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Communicates well written and verbally – Create training, public speaking, ability to tailor messaging based on audience.
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Technical Customer Success Manager in San Francisco, CA
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Technical Customer Success Manager
Meet some of the team.
November 08, 2022
Track & monitor customer status, identify areas of concern and pursue growth and up-sell opportunities.
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Provide technical guidance to developers, product managers, system architects around best practices on how to use our image and video platform.
February 16, 2023
Build relationships and help organizers derive value from product to ensure client retention.
April 23, 2023
Act as customer advocate internally while effectively collaborating with internal teams including product management, customer support, engineering, sales and finance.
April 25, 2023