Technical Customer Success Manager jobs in Hammond, IN
Recently Added Technical Customer Success Manager jobs
Structural Department Manager
- Aspen Technical Staffing, Inc
-
Hammond, IN
FULL_TIME
-
CLIENT is currently seeking a Department Manager Structural Engineering
15 years of experience to manage our Structural Engineering Department in our Hammond, IN, office. This person would provide technical and project execution oversight for various projects. The hybrid position requires project and resource management experience in a consulting environment, and well-rounded expertise in heavy industrial retrofit engineering projects in the utilities, steel, manufacturing, petrochemical, chemical, mining, materials processing and power generation industries. Orbital is evaluating candidates based upon their technical depth of knowledge, field experience and engineering management experience in heavy industrial applications such as:
Structural steel and concrete
Soils and foundations
Geotechnical
Excavation and shoring
Buildings and codes
Ductwork
Tanks and vessels
Piping/electrical/equipment supports
Lifting and rigging
Design for Safety, including fall protection and OSHA knowledge.
Structural integrity evaluation and repairs
Bulk material handling
The position requires the Department Manager to perform in varying roles related to personnel management, project management, senior technical support, and customer relationship development.
The ideal candidate will be a high performing, critically thinking, analytical, and experienced self-starter with excellent leadership skills, written and oral communication skills, customer service skills, and the ability to establish and maintain cooperative and effective working relationships with others. Orbital culture values safety, communication, accountability, professionalism, integrity, and respect.
Primary Responsibilities:
Responsible for the execution of all activities of the department. Schedule, organize, direct and review all department resources and activities.
Hire staff, establish individual goals and expectations, and conduct performance reviews. Direct, develop, supervise and provide technical guidance to all direct reports.
Establish and execute operational plans for the department with respect to routine, tools and resources to ensure consistent operations and growth of skill sets.
Develop and implement policies, standards and procedures for the engineering and technical work performed in the department.
Function as Project Manager and/or Senior Engineer on specific projects as required.
Prepare and guide/supervise the preparation of single or multidiscipline engineering proposals including development of scopes of work, project schedules and cost estimates.
Prepare, review and/or check engineering calculations, designs, drawings and other project documents related to this specific discipline on projects as required.
Certify and PE-seal various designs, drawings and documents as required.
Develop, maintain and upgrade technical standards/specifications to be used on specific projects, as well as centralized design basis and historical references.
Provide enhanced customer support as a technical liaison and support regional business development initiatives as a technical resource.
Support the organization through interaction with managers and staff at other CLIENT offices, including recruiting and training efforts.
Ensure all department operational and project activities are completed in accordance with CLIENT's Project Management system through implementation and enforcement of stated policies and requirements.
Lead projects with a variety of durations, prioritizing both long-term planning, as well as provide leadership in a fast-paced engineering environment requiring expedited turnaround.
Qualifications
Bachelor of Science Degree in Structural and/or Civil Engineering.
Professional Engineer (PE) License is required. Structural Engineer (SE) license is preferred.
Project Management Training and/or PMP Certification are a plus.
A minimum of 15 years senior level engineering experience in the heavy industrial environments and marketplaces served is required.
Successful experience in leadership roles managing engineering teams and/or engineering departments is also required, preferably in a consulting engineering environment.
Superior communication and interpersonal skills with clients and engineering personnel are essential.
Project management experience including an understanding/use of project management and project control principles/tools is also preferred.
Candidates should have a thorough understanding and aptitude in the use of current computer software including business enterprise and project management tools, as well as structural analytical and FEA software suites. Knowledge of land surveying, 3D design, and Lidar is a plus. Some field engineering work and business development travel will be required from time to time.
- 5 Days Ago
Technical Customer Service Associate
- Marbach America, Inc
-
Michigan, IN
FULL_TIME
- Job Description Marbach America is looking for a customer service representative with a very strong technical understanding. General: Interact with customers to provide and process information in resp...
- 2 Months Ago
Technical Manager
- Eurofins
-
University Park, IL
FULL_TIME
- Company DescriptionEurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our en...
- 5 Days Ago
Technical Training Manager I
- MONOSOL LLC
-
Portage, IN
OTHER
- Job Details Job Location: Duneland - Portage, IN Salary Range: Undisclosed DescriptionThis position will plan, direct, and coordinate the technical procedures, technical training activities, and staff...
- 8 Days Ago
Consulting Technical Manager
- Oracle
-
Morocco, IN
FULL_TIME
- As a recognized authority and leading contributor within their practice, this senior-level consulting position provides consistent high quality and innovative solution leadership to a project team. Le...
- 23 Days Ago
Account Manager - Customer Service & Sales
- Ethos Management
-
Hammond, IN
FULL_TIME
- Company DescriptionEthos Management is a private Brand Marketing & Management Firm, we are partnered with some of the most well known fortune 100 clients within the technology, entertainment, televisi...
- 1 Month Ago
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0 Technical Customer Success Manager jobs found in Hammond, IN area
Electrical Field Service Specialist
- Linde
-
East Chicago, IN
- About Linde Linde is a leading global industrial gases and engineering company with 2021 sales of $31 billion. We live o...
- 4/19/2024 12:00:00 AM
Customer Service Advisor
- Schnitzer Steel
-
Hammond, IN
- ** Customer Service Advisor** **Job Category****:** Retail **Requisition Number****:** TEMPL014381 Showing 1 location **...
- 4/19/2024 12:00:00 AM
Electrical Field Service Specialist - East Chicago, IN
- Praxair, Inc - a Linde Company
-
East Chicago, IN
- About Linde Linde is a leading global industrial gases and engineering company with 2021 sales of $31 billion. We live o...
- 4/19/2024 12:00:00 AM
Call Center Representative
- Municipal Collections of America In
-
Lansing, IL
- Job Description Job Description Municipal Collections of America Full-Time Call Center Representative About the role: Fo...
- 4/19/2024 12:00:00 AM
Customer Care Manager
- M/I Homes, Inc.
-
Naperville, IL
- M/I Homes has been building new homes of outstanding quality and superior design for more than 40 years. Founded in 1976...
- 4/17/2024 12:00:00 AM
Customer Care Manager Part Time
- Woodbury Financial Services
-
Oakbrook Terrace, IL
- Job Description: Are you a Customer Care Manager with a knack for crafting innovative marketing and gift ideas? We are s...
- 4/17/2024 12:00:00 AM
FT Customer Support Specialist - Work From Home>
- Stronghold
-
East Chicago, IN
- [Customer Service / Fully Remote] - Anywhere in U.S. / Competitive Pay / Email Only - As a Customer Support Specialist y...
- 4/17/2024 12:00:00 AM
FT Customer Support Specialist - Work From Home>
- Stronghold
-
Calumet City, IL
- [Customer Service / Fully Remote] - Anywhere in U.S. / Competitive Pay / Email Only - As a Customer Support Specialist y...
- 4/16/2024 12:00:00 AM
About Hammond, Indiana
Hammond (/ˈhæmənd/) is a city in Lake County, Indiana, United States. It is part of the Chicago metropolitan area. First settled in the mid-19th century, it is one of the oldest cities of northern Lake County. As of the 2010 United States census, it is also the largest in population: the 2010 population was 80,830, replacing Gary as the most populous city in Lake County. From north to south, Hammond runs from Lake Michigan down to the Little Calumet River; from east to west along its southern border, it runs from the Illinois state line to Cline Avenue. The city is traversed by numerous rai...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Customer Success Manager jobs
$43,508 to $54,170
Hammond, Indiana area prices
were up 1.3% from a year ago
were up 1.3% from a year ago
What does a Technical Customer Success Manager do?
Technical Customer Success Manager in Austin, TX
Document and train on best practices as solutions to customers' needs are implemented.
March 13, 2023
Manage multiple concurrent data migration and integration projects across multiple phases by owning the inputs and managing deliverables, including time management, deadlines, client communications and management of expectations.
April 12, 2023
Communicates well written and verbally – Create training, public speaking, ability to tailor messaging based on audience.
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Supporting SaaS or UCaaS solutions.
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Technical Customer Success Manager in San Francisco, CA
Develop a trusted advisor relationship with customer executive sponsors, and technical project leads such that all GoodData activities are closely aligned with the customer's business case, allowing the full potential of their GoodData solution to be real
April 24, 2023
Technical Customer Success Manager
Meet some of the team.
November 08, 2022
Track & monitor customer status, identify areas of concern and pursue growth and up-sell opportunities.
January 19, 2023
Provide technical guidance to developers, product managers, system architects around best practices on how to use our image and video platform.
February 16, 2023
Build relationships and help organizers derive value from product to ensure client retention.
April 23, 2023
Act as customer advocate internally while effectively collaborating with internal teams including product management, customer support, engineering, sales and finance.
April 25, 2023