Technical Customer Success Manager jobs in La Place, LA

T
Junior Manager, Customer Success
  • Torsh
  • Orleans, LA FULL_TIME
  • Description

    Torsh Inc. is an education technology company that produces Torsh TALENT, an online professional learning platform that enables organizations to support educator growth through the entire development cycle of observation, assessment, goal-setting, feedback and coaching. We are seeking to hire a Junior Customer Success Manager to help us manage, deepen, and grow our relationships with our customers. In this role, the Junior Customer Success Manager will manage a portfolio of customers (with support at first and then increasingly independently) to maximize their user experience and achieve their partnership goals. Success in this position requires great planning and people skills, the ability to constantly think about new ways for our customers to utilize our products, and facility leveraging data to help tell a story. The ideal candidate will have experience working in the education industry, managing projects from start to finish, and building relationships with stakeholders at all levels of an organization.

    Who We Are

    TORSH is a New Orleans based education technology company that produces TORSH Talent, an online coaching and professional learning platform that enables organizations to support educator growth through the entire development cycle of observation, assessment, goal-setting, feedback and coaching. Our mission is to improve student outcomes by increasing educator instructional effectiveness; we do this by harnessing the power of video, actionable data and expert coaching to promote high quality growth opportunities for all educators – accessible at anytime and from anywhere. TORSH currently serves a wide range of customers in the K-12, Early education, Early Intervention and Higher Ed sectors.

    Title

    Junior Manager, Customer Success

    Responsibilities

    • Guide a portfolio of customers throughout their journey with TORSH to create an enduring, expanding, and rewarding partnerships
    • Develop an understanding of key customer needs/goals and map out a plan of how our platform will help meet those needs
    • Develop and deliver synchronous and asynchronous trainings on the platform to all customer stakeholders
    • Build relationships with all customer stakeholders and ensure their needs are met
    • Conduct ongoing customer check-ins to review data, solicit feedback, and ensure customers are making progress towards their goals
    • With support, manage the renewal process for a portfolio of customers
    • Provide assistance, as needed, to Customer Success colleagues for specific tasks
    • Provide intermittent coverage, as needed, of the Help Desk
    • Collaborate with the company’s product development team to report bugs and design and develop appropriate product features for our customers
    • Special projects/initiatives as assigned

    Position Requirements

    Knowledge & Experience

    • 2 years of experience in the education industry
    • Demonstrable passion for education and professional learning
    • Account services experience in the training, professional development or human capital development industries is a strong plus
    • Project management experience is a strong plus
    • Strong working knowledge of Google productivity suite (drive, sheets, docs), Excel, Word and PowerPoint
    • Technically competent and familiar with web and mobile applications

    Personal Attributes

    • Ability to set and manage multiple priorities judiciously
    • Exceptionally self-motivated and directed
    • Keen attention to detail
    • Superior analytical, evaluative, and problem-solving abilities
    • Ability to motivate in a team-oriented, collaborative environment
    • Exceptional interpersonal, presentation, listening and written communication skills
    • Exceptional planning, organization and time management skills
    • Ability to coordinate multiple activities
    • High level of professionalism and integrity; good judgment
    • Superior work ethic and high energy level
    • Experience and ability to work in a fast-paced, growing startup environment

    Featured Benefits

    • Medical insurance
    • Vision insurance
    • Dental insurance
    • 401(k)
    • Disability insurance

    Send resumes to hr@torsh.co

  • 23 Days Ago

W
Customer Success Manager- Kenner
  • WASTE PRO
  • Kenner, LA FULL_TIME
  • SUMMARY OF POSITION: The Sales Manager provides for the short and long term growth of WP revenues through superior business development, communication, relationship building, client retention team lea...
  • 23 Days Ago

H
Manager, Customer Success
  • Humana
  • Metairie, LA FULL_TIME
  • Become a part of our caring community and help us put health first The Manager, Customer Success is responsible for member retention through active engagement with high-risk members.The Manager, Custo...
  • 3 Days Ago

P
Digital Customer Success Manager
  • PetDesk
  • Orleans, LA FULL_TIME
  • About the roleThe Digital Customer Success Manager (DCSM) owns the post-sales experience at PetDesk, driving adoption, retention, and maximizing the return on a customer’s technology investment for ou...
  • 4 Days Ago

T
Manager, Customer Success (MA, IL, OR, CA, TX, NC, or LA)
  • Torsh
  • Orleans, LA FULL_TIME
  • We are seeking to hire a Customer Success Manager to help us manage, deepen, and grow our relationships with our customers. In this role, the Customer Success Manager will manage a portfolio of custom...
  • Just Posted

H
Customer Success Agent
  • Humana
  • Metairie, LA FULL_TIME
  • Become a part of our caring community and help us put health first The Customer Success Agent is responsible for member retention through active engagement with high-risk members.The Customer Success ...
  • 3 Days Ago

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0 Technical Customer Success Manager jobs found in La Place, LA area

LaPlace ( /lə ˈplɑːs/) is a census-designated place (CDP) in St. John the Baptist Parish, Louisiana, United States, situated along the east bank of the Mississippi River, in the New Orleans metropolitan area. The population was 32,134 at the 2010 census. LaPlace is the southern terminus of Interstate 55, where it joins with Interstate 10, and of US 51, where it terminates at the junction with US 61. LaPlace is located 25 miles (40 km) west of New Orleans. LaPlace is located at 30°4′30″N 90°29′6″W / 30.07500°N 90.48500°W / 30.07500; -90.48500 (30.075025, -90.484896) and has an elevation of 1...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Customer Success Manager jobs
$42,078 to $52,389
La Place, Louisiana area prices
were up 1.2% from a year ago

Technical Customer Success Manager in Austin, TX
Document and train on best practices as solutions to customers' needs are implemented.
March 13, 2023
Manage multiple concurrent data migration and integration projects across multiple phases by owning the inputs and managing deliverables, including time management, deadlines, client communications and management of expectations.
April 12, 2023
Communicates well written and verbally – Create training, public speaking, ability to tailor messaging based on audience.
April 18, 2023
Supporting SaaS or UCaaS solutions.
May 19, 2023
Technical Customer Success Manager in San Francisco, CA
Develop a trusted advisor relationship with customer executive sponsors, and technical project leads such that all GoodData activities are closely aligned with the customer's business case, allowing the full potential of their GoodData solution to be real
April 24, 2023
Technical Customer Success Manager
Meet some of the team.
November 08, 2022
Track & monitor customer status, identify areas of concern and pursue growth and up-sell opportunities.
January 19, 2023
Provide technical guidance to developers, product managers, system architects around best practices on how to use our image and video platform.
February 16, 2023
Build relationships and help organizers derive value from product to ensure client retention.
April 23, 2023
Act as customer advocate internally while effectively collaborating with internal teams including product management, customer support, engineering, sales and finance.
April 25, 2023