Technical Customer Success Manager jobs in Providence, RI

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Manager, Customer Success
  • Humana
  • Newport, RI FULL_TIME
  • Become a part of our caring community and help us put health first
     

    The Manager, Customer Success is responsible for member retention through active engagement with high-risk members.

    The Manager, Customer Success

    • Oversees member retention through active engagement with high-risk members. Handles escalated member concerns leading to discussions of plan options and election periods.

    • Resolves disenrollment issues and guides members through the Medicaid/LIS recertification process to quality for dual plans.

    • Cross departmental collaboration, and conducts briefings and area meetings; maintains frequent contact with other managers across the department.

    Here is what we need your help with:

    • Leads a team of 15-20 Customer Success Agents

    • Listens to agent calls, provides feedback, conducts one on one meetings and performance reviews

    • Accountable to achieve team centered metrics:  Attendance, Schedule Adherence, Agent Retention, Associate Engagement

    • Successfully executes inbound and outbound calling campaigns

    • Interacts directly with members on escalated calls and complex situations requiring advanced support

    • Department Hours – Shift could fall between the business hours of 7:00 am to 11:00 pm local time.  Hours are subject to change based on business needs

    • Training Hours – Training will start day one of employment and run the first 6 weeks with a schedule of 10:30 am to 7:00 pm EST.  Attendance is vital for success


    Use your skills to make an impact
     

    Required Qualifications

    • 2 or more years of leadership experience (Peer Mentor, Team Lead, etc.)

    • Active Health Insurance License in your residing State

    • Travel up to 20% of the time for leadership/business meetings

    • Work shifts that could fall between the business hours of 7:00 am to 11:00 pm local time, that include nights, weekends, or any additional hours based on business need

    • Meet Humana's Connectivity policy in additional information


    Preferred Qualifications

    • Bachelor's Degree

    • Prior experience in sales and/or leading a sales team

    • Call Center experience

    • 2 or more years of customer service experience

    Additional Information

    • Any Humana associate who speaks with a member in a language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Language Proficiency Assessment (LPA) in that language(s) and English as provided and required by the Federal Government. 

    Humana Perks:      

    Full time associates enjoy:   

    • Base salarywith acompetitivecommissionstructure 

    • Medical, Dental, Vision and a variety ofothersupplemental insurances   

    • Paid time off(PTO)& Paid Holidays

    • 401(k) retirement savings plan

    • Tuitionreimbursement and/or scholarships for qualifying dependent children

    • And much more!  

    Social Security Task:
    Alert: Humana values personal identity protection.  Please be aware that applicants selected for leader review may be asked to provide their social security number, if it is not already on file.  When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into the application at Humana’s secure website.  

    Virtual Pre-Screen:

    As part of our hiring process for this opportunity, we will be using exciting virtual pre-screen technology called Modern Hire to enhance our hiring and decision-making ability. Modern Hire allows us to quickly connect and gain valuable information for you pertaining to your relevant skills and experience at a time that is best for your schedule. If you are selected for a virtual pre-screen, you will receive an email and text correspondence inviting you to participate in a Modern Hire interview.  In this virtual pre-screen, you will receive a set of questions to answer. You should anticipate this virtual pre-screen to take about 10-15 minutes.

    Work at Home Connectivity Requirements

    To ensure Home or Hybrid Home/Office associates’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:

    • At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended to support Humana applications, per associate.

    • Wireless, Wired Cable or DSL connection is suggested.

    • Satellite, cellular and microwave connection can be used only if they provide an optimal connection for associates. The use of these methods must be approved by leadership.  (See Wireless, Wired Cable or DSL Connection in Exceptions, Section 7.0 in this policy.)

    • Humana will not pay for or reimburse Home or Hybrid Home/Office associates for any portion of the cost of their self-provided internet service, with the exception of associates who live or work from Home in the state of California, Illinois, Montana, or South Dakota.  Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

    Scheduled Weekly Hours

    40

    Pay Range

    The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay decisions will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.


     

    $84,600 - $116,300 per year


     

    This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

    Description of Benefits

    Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.


    About us
     

    Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.


    Equal Opportunity Employer

    It is the policy of  Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of  Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

  • Just Posted

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Customer Success Agent
  • Humana
  • Newport, RI FULL_TIME
  • Become a part of our caring community and help us put health first The Customer Success Agent is responsible for member retention through active engagement with high-risk members.The Customer Success ...
  • 3 Days Ago

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Marina Success Manager
  • The Wanderlust Group
  • Newport, RI FULL_TIME
  • Hi! We’re The Wanderlust Group an outdoor technology company composed of Dockwa.com and Marinas.com. We build marketplaces that connect adventurers to outdoor destinations, and technology that helps t...
  • 15 Days Ago

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Outbound Customer Care Advocate
  • Customer Service Providers
  • Warwick, RI FULL_TIME
  • In this role the candidate will initiate a callout to potential accountholders that are eligible for a Total Control Account (TCA). TCA's are financial accounts, that are similar to checking/saving ac...
  • 2 Days Ago

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Construction Project Manager
  • Doyon Technical Services
  • Newport, RI FULL_TIME
  • Overview Doyon Technical Services (DTS) provides Design-Build and General Construction Services on demolition, new construction, renovations, repairs, and civil projects at government-owned facilities...
  • 1 Month Ago

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Upper School Student Success Manager
  • Paul Cuffee School
  • Providence, RI FULL_TIME
  • Paul Cuffee School, a K-12 public charter school of choice, educates a diverse community of students from the City of Providence, Rhode Island. We respect each individual and the world we share. This ...
  • Just Posted

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0 Technical Customer Success Manager jobs found in Providence, RI area

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Member Service Representative I - North Providence, RI
  • Navigant Credit Union
  • North Providence, RI
  • ABOUT: People helping people. That's what a credit union, and in particular Navigant Credit Union, is all about. Our mis...
  • 3/28/2024 12:00:00 AM

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Customer Support Specialist-Call Center
  • Jobs for Humanity
  • Johnston, RI
  • Company Description Job Description Customer Support Specialist-Call Center This is a contract position. This is an on-s...
  • 3/28/2024 12:00:00 AM

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PT Customer Care Specialist - Work From Home>
  • Everyday Health Group
  • Pawtucket, RI
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $22 per hour / Flexible schedule - As a Customer Care Speci...
  • 3/27/2024 12:00:00 AM

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FT Customer Support Specialist - Work From Home>
  • Stronghold
  • Pawtucket, RI
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Competitive Pay / Email Only - As a Customer Support Specialist y...
  • 3/27/2024 12:00:00 AM

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Manager Customer Success- Digital Marketing Solutions- Team Lead (Remote)
  • Careerbuilder
  • Providence, RI
  • Broadridge Financial Solutions Manager Customer Success- Digital Marketing Solutions- Team Lead (Remote) Providence , Rh...
  • 3/25/2024 12:00:00 AM

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Contact Center Project Manager
  • Delphi-US
  • Providence, RI
  • Job Description Job Description Title: Contact Center Project Manager (Contract)- Job#4900 Location: Providence, RI Job ...
  • 3/24/2024 12:00:00 AM

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Customer Care Manager
  • Grifols
  • Fall River, MA
  • Customer Care Manager Fall River , Massachusetts **Join our team today as a** **Donor (Customer) Care Manager** **where ...
  • 3/24/2024 12:00:00 AM

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Sea Logistics Customer Care Specialist
  • Kuehne + Nagel
  • Rockland, MA
  • Sea Logistics Customer Care Specialist |United States | US2037324 Would you like to launch your career with one of the m...
  • 3/24/2024 12:00:00 AM

The Providence city limits enclose a small geographical region with a total area of 20.5 square miles (53 km2); 18.5 square miles (48 km2) of it is land and the remaining 2.1 square miles (5.4 km2) is water (roughly 10%). Providence is located at the head of Narragansett Bay, with the Providence River running into the bay through the center of the city, formed by the confluence of the Moshassuck and Woonasquatucket Rivers. The Waterplace Park amphitheater and riverwalks line the river's banks through downtown. Providence is one of many cities claimed to be founded on seven hills like Rome. The...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Customer Success Manager jobs
$45,706 to $56,906
Providence, Rhode Island area prices
were up 1.6% from a year ago

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