Technical Customer Success Manager jobs in Sioux Falls, SD

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Customer Success Manager
  • SBS CYBERSECURITY LLC
  • Madison, SD OTHER
  • Job Details

    Job Location:    Works from Home (Remote) - Madison, SD
    Position Type:    Full Time
    Salary Range:    Undisclosed
    Job Category:    Customer Service

    Description

    The Customer Success Manager is crucial in ensuring a positive customer experience and fostering strong working relationships. They act as a bridge between the support and sales teams, contributing to business growth and profitability. The Customer Success Manager is responsible for ensuring that SBS Customers receive timely and exemplary support in addition to supervising Customer Success personnel.  The primary goal with the SBS Customer Success team is to proactively provide a resource for our TRAC customers to ensure they understand how to use TRAC as well as the benefits of the tool. This role also ensures any issues with the software are resolved quickly and/or escalated to the development team for resolution. This role will work with the Customer Success Specialists to promote the value of TRAC to our customers and identify opportunities to upsell additional products and services, which are then handed off to the sales team. We are looking for a passionate problem-solving individual who is willing to learn and adapt to the changing landscape of cybersecurity. 

     

    Why Choose SBS?  
    Are you interested in an exciting opportunity to work for an innovative company with a people-focused, collaborative culture in the booming cybersecurity industry? If so, then we want to talk to you! SBS CyberSecurity, LLC (SBS) is a premier cybersecurity consulting and audit firm focused on assisting organizations to achieve and maintain a proactive cybersecurity mindset. We strongly believe our people are our number one asset and strive to provide an enjoyable working environment where employees feel supported, valued, and challenged. Join SBS CyberSecurity, and you will:  

    • Be part of a company that makes its culture a priority  

    • Enjoy a flexible and family-friendly environment with the benefit of working from home  

    • Receive competitive wages and an excellent benefits package with many premiums paid for by the company  

    • Be encouraged to continue growing in your profession with reimbursement for industry certifications and education.  

    • Work with a team that lives out our core values of passion, compassion, innovation, and empowerment when interacting with customers and each other.  

    Is This Job for Me?  

    If you have the following qualifications, this job would be an excellent fit for you!  

    • Ability to multi-task, prioritize, and manage time effectively  

    • Excellent communication skills for fostering positive business relationships 

    • Excellent organizational and time management skills 

    • Sharp analytical and problem-solving skills 

    • Creative thinker with a vision 

    • Attention to details 

    • Technical proficiency related to the product or service 

    What to Expect 

    In this role, you will:  

    • Define measurable goals and metrics for all Customer Success team members and customers related to TRAC usage, customer retention, and support response metrics to assist in maximizing usage and minimizing churn.  

    • Ensure documentation for all client interactions and resolutions are updated in the CRM. Utilize this data to create an online knowledgebase to reduce support requests 

    • Manage the Customer Success team to ensure client satisfaction and employee engagement meets and/or exceeds expectations. 

    • Create and maintain processes and procedures to achieve standardization, both video, and document-based tutorials for internal and external software and job descriptions. 

    • Create and deliver regular reports for SBS Leadership. 

    • Work with management to create an annual budget and ensure the department operates within budget. 

    • When requested by internal SBS resources, contact at-risk clients to help understand what additional support or training they need for SBS software tools.   

    • Provide internal and external training for SBS software tools. 

    • Respond to e-mail and telephone support requests as appropriate to support the team. 

    Qualifications


    • High School Diploma or equivalent required. 

    • Three to five years’ of customer service/management-related experience 

    • Experience with or knowledge of AI preferred 

    • Bachelor’s degree desired but not required 

    • Working knowledge of Microsoft Office products 

      

    Additional Details: 

    This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m. Evening and weekend work may be required as job duties demand.

    The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Accordingly, the employee will be expected to perform other duties as assigned. This job description is subject to change at any time. 

      

    PAY TRANSPARENCY NONDISCRIMINATION PROVISION We will not discharge or, in any other manner, discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty of the contractor to furnish information.  

      

    SBS CyberSecurity, LLC is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, disability, or status of protected veteran.  

    EEO/AA/M/F/Veteran/Disabled 

     

  • 7 Days Ago

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Customer Success Support Representative
  • Prospera
  • Huron, SD FULL_TIME
  • Prospera is hiring a talented Customer Success Support Representative. As a Customer Success Support Representative, you will be responsible for the support of the technology product portfolio for exi...
  • Just Posted

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Customer Service Representative
  • Customer Elation
  • Marshall, MN FULL_TIME,PART_TIME
  • Telephone Customer Service RepresentativeWe are currently seeking 12:30PM-10PM and every 4th weekend availability.If your true calling is to make other people's day, we want to hear from you! Every da...
  • 2 Days Ago

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(561) Customer Support Representative
  • Staff Finders Technical of Oregon
  • Valley, IA CONTRACTOR
  • LOCAL CANDIDATES ONLY - At this time 2 days a week(Tuesday and Thursday) in office but could move to full time in office.1st shift hours - candidates will need to work within the time of 7:00 AM - 6:0...
  • 17 Days Ago

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(37419) SAP Customer Service Rep.
  • Staff Finders Technical of Oregon
  • Valley, IA CONTRACTOR
  • Location: Rock Valley, IAApproved Duration: 12 MonthsAccessibility: OnsiteShift Days: Monday – FridayShift Hours: 7am – 6pmJob Title: Customer Support RepDescription:Candidate will provide information...
  • 8 Days Ago

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Customer Technical Specialist
  • Peraton
  • Sioux Falls, SD FULL_TIME
  • Responsibilities Peraton is hiring Customer Technical Specialists to support the Department of Homeland Security (DHS)/ Transportation Security Administration (TSA) customer at airports across the U.S...
  • 22 Days Ago

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0 Technical Customer Success Manager jobs found in Sioux Falls, SD area

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Customer Care Rep (Work from Home w/ on Site Training, Evening Shifts)
  • Home Warranty of the Midwest, Inc.
  • Sioux Falls, SD
  • Job Description Job Description Home Warranty is currently taking applications for a reliable individual to work in our ...
  • 3/28/2024 12:00:00 AM

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Customer Support Coordinator
  • Johnson Controls International
  • Sioux Falls, SD
  • Unleash your potential with the Johnson Controls team! As a global leader in smart, healthy and sustainable buildings, o...
  • 3/28/2024 12:00:00 AM

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Inventory Handler - Weekend Day Shift
  • Viaflex
  • Sioux Falls, SD
  • After more than 60 years of industry leadership, Viaflex is dedicated to utilizing years of expertise and has committed ...
  • 3/28/2024 12:00:00 AM

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Patient Access Representative | Post Acute & Community Services | 20hrs/week
  • Sanford Health
  • Sioux Falls, SD
  • Create Your Career With Us! Sanford Health is one of the largest and fastest-growing not-for-profit health systems in th...
  • 3/28/2024 12:00:00 AM

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Customer Service Specialist I
  • The First National Bank in Sioux Falls
  • Sioux Falls, SD
  • Position Summary: The Customer Service Specialist I is responsible for delivering exceptional customer service and suppo...
  • 3/27/2024 12:00:00 AM

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PT Customer Care Specialist - Work From Home>
  • Everyday Health Group
  • Sioux Falls, SD
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $22 per hour / Flexible schedule - As a Customer Care Speci...
  • 3/27/2024 12:00:00 AM

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FT Customer Support Specialist - Work From Home>
  • Stronghold
  • Sioux Falls, SD
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Competitive Pay / Email Only - As a Customer Support Specialist y...
  • 3/27/2024 12:00:00 AM

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Remote Senior Customer Service Representative
  • CCC Information Services Inc.
  • Sioux Falls, SD
  • **Remote Senior Customer Service Representative** 0010999 **About CCC** CCC Intelligent Solutions Inc. is the technology...
  • 3/25/2024 12:00:00 AM

Sioux Falls (/ˌsuː ˈfɔːlz/) (Lakota: Íŋyaŋ Okábleča Otȟúŋwahe; "Stone Shatter City") is the most populous city in the U.S. state of South Dakota and the 143rd-most populous city in the United States. It is the county seat of Minnehaha County and also extends into Lincoln County to the south, proximate with the Minnesota state line. It is the 47th-fastest-growing city in the United States and the fastest-growing metro area in South Dakota, with a population increase of 22% between 2000 and 2010. As of 2019, Sioux Falls had an estimated population of 187,200. The metropolitan population of 259,0...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Customer Success Manager jobs
$38,966 to $48,514
Sioux Falls, South Dakota area prices
were up 0.8% from a year ago

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