Technical Customer Success Manager jobs in Waukesha, WI

Company Overview:

Leading with our core values of Quality, Integrity, and Opportunity, MedInsight is one of the healthcare industry's most trusted solutions for healthcare intelligence. Our company purpose is to empower easy, data-driven decision-making on important healthcare questions. Through our products, education, and services, MedInsight is making an impact on healthcare by helping to drive better outcomes for patients while reducing waste. Over 300 leading healthcare organizations have come to rely on MedInsight analytic solutions for healthcare cost and care management.

MedInsight is a subsidiary of Milliman; a global, employee-owned consultancy providing actuarial consulting, retirement funding and healthcare financing, enterprise risk management and regulatory compliance, data analytics and business transformation as well as a range of other consulting and technology solutions.

Position Summary:

The position will reside in the Client Success team within the MedInsight product group. Technical client support and management are two of the services that have allowed MedInsight to become an industry leader in data warehousing and decision support solutions for major health payers, large employers, and government agencies across the country. We are looking for a candidate with superior communication skills and solid technical skills who is interested in a long-term employment opportunity in a fast-growing organization.

What you will do?

This position will serve as a direct contact to clients. As a direct contact point, this position will answer day-to-day questions, support product implementation activities, and manage the client's product once it is in a production environment. Our clients hire the Client Success team to manage their MedInsight purchase and provide them with the necessary support to best utilize their investment in the product. The position will work within Microsoft's SQL Server as well as the Milliman developed MedInsight portal solution to complete client requests.

This position contains both technical and management demands on a daily basis. Healthcare industry and data warehousing knowledge and skills are both required in this position.

The potential candidate may work in conjunction with MedInsight team members outside of US time zones to coordinate support-related tasks for their clients. This will mean clear communication with team members in a timely manner are critical for allowing them to complete tasks and report back the solutions. Strong communication and collaboration with team members and clients is required for success.

What do we look for?

• Bachelor's degree in related field or equivalent work experience
• Ability to work with clients on a range of topics including, software functionality, healthcare analytics and data questions
• 2 years SQL Server experience/familiarity with querying data within SQL Server
• Familiarity with big data technologies: Databricks, Spark, Azure Data Factory
• Prior exposure to healthcare payer side data
• Applies training and knowledge to perform job duties
• Learns and can use enterprise tools and processes to perform work
• Enhances knowledge through learning and challenging project assignments
• Applies enterprise quality risk management guidelines into work
• Creates professional and accurate work products
• High-level individual contribution to challenging projects within subject matter domain
• Effectively uses enterprises technologies and business processes to manage work
• Contributes to new product development, new technology development, or the development and implementation of business processes and operations within subject matter domain
• Strong communication skills (written and verbal)
• Ability to meet deadlines and work independently
• Team player with excellent interpersonal skills
• Additional competencies:
• Attention to Detail
• Time Management
• Domain Proficiency
• Professionalism
• Building Solutions
• Accountability
• Diversity, Equity and Inclusion (respectful, collaborative behavior)
• Completion of Milliman ARM Workshop and MedInsight Learning and Certification Program (upon hire)

It's great if you have:

• Experience with:
• Other Microsoft products
• SQL Server Integration Services (SSIS)
• SQL Server Analysis Services (SSAS)
• Databricks supported languages
• Python, R, Scala

This position may also perform other related or unrelated duties as assigned by your supervisors, or as may be required to meet project team goals and objectives.Some limited travel may be required.

Compensation and Location:

• The salary range is $72,000 to $142,000, depending on relevant factors, including but not limited to education, work experience, qualifications, certifications, location, etc. This role can be located remotely within the U.S. The expected application deadline for this job is April 29, 2024.

What Makes this a Great Opportunity?

• Bring your expertise and ideas to directly impact and help build the next generation of MedInsight products and solutions
• Enjoy significant visibility in your work and ownership over our product, and be recognized for your wins
• Join an innovative, high-growth company with a solid industry track record
• Work for a company that values your wellbeing and professional growth, offering a flexible work environment, generous benefits package, and investment in the development of your career

Milliman Benefits:

We offer competitive benefits which include the following based on plan eligibility:

• Medical, dental and vision coverage for employees and their dependents, including domestic partners
• A 401(k) plan with matching program, and profit sharing contribution
• Employee Assistance Program (EAP)
• A discretionary bonus program
• Paid Time Off (PTO) starts accruing on the first day of work and can be used for any reason; full-time employees will accrue
• 15 days of PTO per year, and employees working less than a full-time schedule will accrue PTO at a prorated amount based on hours worked
• Family building benefits, including adoption and fertility assistance and paid parental leave up to 12 weeks for employees who have worked for Milliman for at least 12 months and have worked at least 1,250 hours in the preceding 12-month period
• A minimum of 8 paid holidays
• Milliman covers 100% of the premiums for life insurance, AD&D, and both short-term and long-term disability coverage
• Flexible spending accounts allow employees to set aside pre-tax dollars to pay for dependent care, transportation, and applicable medical needs

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.