Technical Customer Support Manager jobs in the United States

The Technical Customer Support Manager ensure the help desk staff uses the required tools and software to identify, document, track and resolve reported problems. Manages a team of support personnel who troubleshoot and resolve IT issues. Being a Technical Customer Support Manager develop and train help desk staff. Plan, prioritize and schedule help desk activities to ensure maximum issue resolutions in minimum time. In addition, Technical Customer Support Manager analyze help desk activities and develop tools and process improvements to optimize service and staff performance. May maintain help desk software and make recommendations for new systems. Typically reports to Unit or department head. The Technical Customer Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. Working as a Technical Customer Support Manager typically requires more than 5 years experience of related support services experience. 1 to 3 years supervisory experience may be required. (Copyright 2020 Salary.com)

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Technical Project Manager - Direct Hire
  • SkillsetGroup - Professional Staffing Solutions
  • Pasadena, CA
  • ... various customers at different scales * Play a key role in executing the product roadmap ... Ability to travel internationally to support builds * Ability to work in fast paced environment to ...
  • 1 hour ago

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Senior Technical Project Manager
  • The Mom Project
  • Menlo Park, CA
  • ... Customer's mission is to give people the power to build community and bring the world closer ... Overview: We are looking for a Senior Technical Project Manager to help support the client ...
  • 10 hours ago

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Customer Support Representative
  • Pacific Power Group
  • San Leandro, CA
  • Technical acumen required to be able to understand and propose products or solutions for client ... Time management, prioritization and planning skills * Must possess a current, valid drivers license ...
  • yesterday

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Customer Support Manager
  • Dimensions HR
  • Marysville, WA
  • We are seeking a Customer Support Manager to join our team! You will be responsible for helping ... technical issues. Responsibilities: * Handle customer inquiries and complaints * Provide ...
  • yesterday

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Customer Service Technical Support
  • Security Monster
  • Eugene, OR
  • Salesforce CRM experience a plus * Ability to handle multiple tasks concurrently * Must be able to see, hear, speak, and write clearly in order to communicate with employees and/or customers
  • 2 days ago

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BIM Manager
  • AM Technical Solutions
  • Phoenix, AZ
  • Drives/Supports/sets the expectations for BIM PPM/LPS * Oversees methods used to ensure the ... AM Technical Solutions is a global engineering and construction management firm, specializing in ...
  • 2 days ago

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Sr. Customer Business Manager
  • Ultra Clean Technology
  • Hayward, CA
  • The individual in this role will provide dedicated product or commodity support to UCT ... technical service, and application development. Strong verbal and written communication skills ...
  • 2 days ago

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Customer Support Representative (Remote)
  • RentReporters.com
  • Los Angeles, CA
  • Customer Support Rep and Customer Support Rep-Business Development (CSR, CSR-BD). The CSR is ... or other CRM applications. · Sales experience. · Bilingual Spanish. Equipment/Technical ...
  • 6 days ago

Income Estimation for Technical Customer Support Manager jobs
$85,897 to $118,329