Technical Customer Support Manager jobs in the United States

The Technical Customer Support Manager ensure the help desk staff uses the required tools and software to identify, document, track and resolve reported problems. Manages a team of support personnel who troubleshoot and resolve IT issues. Being a Technical Customer Support Manager develop and train help desk staff. Plan, prioritize and schedule help desk activities to ensure maximum issue resolutions in minimum time. In addition, Technical Customer Support Manager analyze help desk activities and develop tools and process improvements to optimize service and staff performance. May maintain help desk software and make recommendations for new systems. Typically reports to Unit or department head. The Technical Customer Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. Working as a Technical Customer Support Manager typically requires more than 5 years experience of related support services experience. 1 to 3 years supervisory experience may be required. (Copyright 2022 Salary.com)

C
Advanced Application Engineer (Windows Server, IIS, SQL, and Advanced Customer Support Exp.) (100...
  • Conexess Group
  • Portland, OR
  • Conveys customer feedback to technical design and engineering staff. * May provide ongoing ... Active Directory User Management * Windows Desktop Operating System * Microsoft Network Load ...
  • 3 days ago

G
Customer Support Manager
  • gpac
  • Wilsonville, OR
  • Customer Support Manager JOB SUMMARY This position reports to the Vice President of Sales and ... The individual in this position will coordinate the activities of the technical response center ...
  • 3 days ago

T
Technical Project Manager (100% Remote: Los Angeles, San Diego, or San Francisco)
  • The Mom Project
  • San Francisco, CA
  • We are seeking a Technical Project Manager on a contract basis to help support our customer's business needs. This candidate will work with multiple internal teams and set up a clear rhythm of ...
  • 3 days ago

W
Technical Project Manager - Team Lead
  • Witekio
  • Bellevue, WA
  • ... customer-facing Technical Project Manager (Team Lead) responsible for managing key projects and ... Support quote creation process regarding planning, scope and walkthrough, and PM interests Support ...
  • 4 days ago

F
Regional Manager, Customer Support
  • Fivetran
  • Oakland, CA
  • Lead a team of diverse Technical Support Engineers and Product Support Experts supporting the ... Experienced in managing customer escalations across organizations * Demonstrated success in leading ...
  • 5 days ago

C
Regional Technical Program Manager - Los Angeles, CA
  • CoreSite
  • Los Angeles, CA
  • Provide user support and training for key field operations tools and processes. * Lead change ... and a customer perspective. * Participate in departmental steering meetings. * Attend service ...
  • 5 days ago

D
Technical Project Manager-Devops
  • Diligente Technologies
  • San Francisco, CA
  • Create and support CI/CD pipelines for microservices containers * Coordinate with development ... Coordinate with management and external stakeholders or customers * Help develop and evangelize ...
  • 6 days ago

M
Customer Support Engineer
  • Mason
  • Seattle, WA
  • Mason is the only fully managed infrastructure for developing and delivering dedicated devices. We ... Technical depth, problem-solving, troubleshooting * 5+ years of professional software development ...
  • 6 days ago

D
Manager-District Technical Support
  • District Technical Support - CCC Careers
  • Chicago, IL FULL_TIME
  • MANAGER – DISTRICT TECHNICAL SUPPORT JOB DESCRIPTION City Colleges of Chicago (CCC) , the largest community college syst...
  • 20 Days Ago

C
Training & Technical Support Lead
  • Customer Value Partners, Inc
  • Washington, DC FULL_TIME
  • Overview CVP is seeing a Training & Technical Support Lead to join our growing this. This Lead will work with the PM, SM...
  • Just Posted

D
Manager-District Technical Support
  • District Technical Support - CCC Careers
  • Chicago, IL FULL_TIME
  • MANAGER – DISTRICT TECHNICAL SUPPORT JOB DESCRIPTION City Colleges of Chicago (CCC), the largest community college syste...
  • 20 Days Ago

C
Training & Technical Support Lead
  • Customer Value Partners, Inc
  • Washington, DC FULL_TIME
  • Overview CVP is seeing a Training & Technical Support Lead to join our growing this. This Lead will work with the PM, SM...
  • Just Posted

C
Technical Support Agent (Lenexa, KS)
  • Customer Direct LLC
  • Lenexa, KS FULL_TIME
  • Please note these jobs are only available in the States of Arkansas, Illinois, Kansas, Kentucky, Missouri and Tennessee ...
  • 8 Days Ago

C
Technical Support Agent (Gladstone, MO)
  • Customer Direct LLC
  • Gladstone, MO FULL_TIME
  • Please note these jobs are only available in the States of Arkansas, Illinois, Kansas, Kentucky, Missouri and Tennessee ...
  • 8 Days Ago

C
Technical Support Agent - Lexington, KY
  • Customer Direct LLC
  • Lexington, KY FULL_TIME
  • Please note these jobs are only available in the States of Arkansas, Illinois, Kansas, Kentucky, Missouri and Tennessee ...
  • 11 Days Ago

C
Technical Support Agent - Memphis, TN
  • Customer Direct LLC
  • Memphis, TN FULL_TIME
  • Please note these jobs are only available in the States of Arkansas, Illinois, Kansas, Kentucky, Missouri and Tennessee ...
  • 11 Days Ago

Income Estimation for Technical Customer Support Manager jobs
$95,055 to $127,511