Technical Customer Support Manager jobs in the United States

The Technical Customer Support Manager ensure the help desk staff uses the required tools and software to identify, document, track and resolve reported problems. Manages a team of support personnel who troubleshoot and resolve IT issues. Being a Technical Customer Support Manager develop and train help desk staff. Plan, prioritize and schedule help desk activities to ensure maximum issue resolutions in minimum time. In addition, Technical Customer Support Manager analyze help desk activities and develop tools and process improvements to optimize service and staff performance. May maintain help desk software and make recommendations for new systems. Typically reports to Unit or department head. The Technical Customer Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. Working as a Technical Customer Support Manager typically requires more than 5 years experience of related support services experience. 1 to 3 years supervisory experience may be required. (Copyright 2021

Oracle Operate/Applications Support Manager
  • Deloitte
  • Colorado Springs, CO
  • ... customer relationship management, procurement, order management, supply chain, and other business ... technical teams bull Must have experience collaborating with clients on business process ...
  • 2 days ago

Customer Support-Engineer
  • Neovia Logistics
  • Columbus, OH
  • JOB SUMMARY This technical position aims at developing trust and credibility with client through ... Manages all pre-qualification work (including client presentations) so as to meet the deadlines and ...
  • 3 days ago

Technical Project Manager
  • BayOne Solutions
  • San Diego, CA
  • Work with engineers and the customer to adjust schedule baseline or project scope. Update ... Provide operation support for special projects. Provide support for Sony PlayStation Partners ...
  • 3 days ago

Java Technical Project Manager
  • Aspire Systems, Inc.
  • Chandler, AZ
  • ... comprising managing large scale enterprise application development and support capabilities ... customer service, communication, and interpersonal skills Has enough experience in gathering ...
  • 3 days ago

Customer Support Analyst
  • 22nd Century Technologies, Inc.
  • Tampa, FL
  • ... and advanced technical support within specified time frame. Monitors Service Desk queue and ... Update asset management information in OneNote and Active Directory accordingly, as well as ...
  • 4 days ago

Customer Support Account Manager / Relationship Manager
  • Clearbridge Technology Group
  • Raleigh, NC
  • This is a technical role in our support organization, not a sales opportunity, where knowledge ... Influence and drive actions with customers, able to independently prepare and deliver SAM Service ...
  • 4 days ago

Manager, Engineering - Customer Support Engineering
  • Wish
  • San Francisco, CA
  • Your experience will help build and enhance the Customer support engineering team by providing ... Manage all technical aspects of relationships with different stakeholders and take ownership of the ...
  • 5 days ago

Sr. Technical Program Manager
  • Xoriant Corporation
  • San Diego, CA
  • Update documentation based on customer requirements and decisions. Ensure all directives from the ... business support service requests. bull Provide operation support for special projects. bull ...
  • 5 days ago

Income Estimation for Technical Customer Support Manager jobs
$87,775 to $120,915