Technical Customer Support Manager jobs in Bellingham, WA

The IT Service Desk Manager ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Manages the staff and operations of an organization's technical help desk. Being an IT Service Desk Manager identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. In addition, IT Service Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The IT Service Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Working as an IT Service Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Tier II Technical Support
  • STARTOUCH INC
  • Bellingham, WA FULL_TIME
  • Join us!

    StarTouch INC is a leading Regional Internet and Telecommunications Carrier with a privately owned Microwave and Fiber Optic transport network.  Our networks support some of the largest Cellular and land-based Telecommunication Carriers in the nation and we could use your skills at our Corporate Headquarters in Bellingham, WA.


    The Tier II Support Technician is primarily responsible for providing technical support by phone to customers from our Bellingham, Washington office location.  The Tier II tech will work to resolve technical issues escalated by Tier I technical support.  If remote resolution of the issue is not possible the Tier II Tech will escalate the ticket to the Tier III or schedule dispatch to a field technician.  Only qualified candidates who live locally should apply.


    Must have:

    • 2-3 years of networking experience, good understanding of networking fundaments
    • Strong troubleshooting skills
    • Experience in Layer-2 and layer-3 switching and routing protocols.
    • Experience in LAN, WAN, and WLAN networks
    • Good understanding of networking protocols (DHCP, DNS, IPv4, etc)
    • Good understanding of routing protocols (OSPF, and BGP)
    • Strong knowledge and hands-on experience with Cisco networking devices (switches and routers)
    • Experience working with MPLS
    • Attention to detailed network documentation is key
    • Self-motivated, and able to work productively with minimal supervision
    • Excellent communications skills, and ability to document complex technical issues
    • Customer service training (ability to maintain call control and work with customers to resolve issues)
    • Flexible schedule (on-call required)

    Good to have:

    • Cisco networking certifications (CCNA, CCNP Service Provider.)
    • Proficient with basic Microsoft office applications (Word, Excel, etc.)
    • Knowledge of microwave communications
    • Experience in fiber optics
    • Experience working with customer management and ticketing software



    Benefits

    Benefits



    Paid Holidays

    New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, Christmas Day, New Year's Eve, and your Birthday.


    PTO

    Seventeen (17) days per year accrued PTO.  After four (4) years twenty-two (22) days per year.


    Health & Life Insurance

    Company contributes $520 towards the company premium for employee and $650 for employee and dependents. Company paid basic dental, vision, and Life Insurance of $100,000.00.  Optional pre-tax (where applicable) benefits for dental, accident insurance, hospitalization, special event, disability etc. are available at employee’s expense.


    401K Plan

    Principal 401K plan offering both deferred pre-tax and Roth after tax contributions.  Employer match subject to current program.

     

    Candidates should have a caring attitude towards customer needs and expectations, a positive mental attitude, and a willingness to learn our systems and practices.  Applicants should have the ability to handle customer interaction in a professional and courteous manner. 

    Employment is subject to acceptable background screening, reference checks, drug testing.

    StarTouch participates in E-verify and is an equal opportunity employer.

     

    Covid-19 Precautions:

    Social distancing guidelines, sanitizing, disinfecting and cleaning procedures in place. 


    Get the word out!

    Get a trackable link to share anywhere.Get Job LinkLocation

    Bellingham, Washington

    Department

    NOC

    Employment Type

    Full-Time

    Minimum Experience

    Experienced

    Compensation

    Candidates should have a caring attitude towards customer needs and expectations, a positive mental attitude, and a willingness to learn our systems and practices.  Applicants should have the ability to handle customer interaction in a professional and courteous manner. 

    Employment is subject to acceptable background screening, reference checks, drug testing.

    DNG participates in E-verify and is an equal opportunity employer.


    Covid-19 Precautions:

    Social distancing guidelines, sanitizing, disinfecting and cleaning procedures in place. 

  • 25 Days Ago

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Customer Service Account Associate
  • T-Mobile Customer Experience Center
  • Bellingham, WA FULL_TIME
  • Let’s create happy customers. At T-Mobile, we love our customers! And we empower you to make them happy. As part of a Team of Experts, you’ll focus on a specific customer base, which lets you deepen t...
  • 24 Days Ago

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Parent-Child Assistance Program Case Manager
  • Brigid Collins Family Support Center
  • Mount Vernon, WA FULL_TIME
  • JOB DESCRIPTION Title: Parent-Child Assistance Program Case Manager Group: G_Apprentice Supervised by: Program Manager Location: Skagit Starting Wage: $19.00 Purpose: Deliver services and complete tas...
  • 1 Day Ago

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Engine Technical Field Support Specialist - Aftersales
  • PACCAR
  • Mount Vernon, WA FULL_TIME
  • Requisition Summary The highly qualified and motivated Engine Technical Field Support Specialist - Aftersales is focused on PACCAR engines and will work at the PACCAR Technical Center in Mount Vernon,...
  • 10 Days Ago

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Customer Support Specialist
  • PLACE Corporate Careers
  • Bellingham, WA FULL_TIME
  • BRIVITY | Powered by PLACE About PLACE: PLACE is an end-to-end technology and business services platform designed to simplify the real estate lifecycle for both consumers and their real estate agents....
  • 20 Days Ago

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Customer Support Specialist - PT
  • At Home
  • Bellingham, WA PART_TIME
  • The Customer Support Specialist (CSS) is responsible for all front end processes, including opening, closing, training and delegation of tasks to team members. They are focused on driving profitabilit...
  • 10 Days Ago

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0 Technical Customer Support Manager jobs found in Bellingham, WA area

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Member Support Associate (Work From Home)>
  • Modern Health
  • Bellingham, WA
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive Pay / Medical, Dental, Vision, Disability & Life Insurance ...
  • 3/29/2024 12:00:00 AM

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Member Support Associate (Work From Home)>
  • Modern Health
  • Mount Vernon, WA
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive Pay / Medical, Dental, Vision, Disability & Life Insurance ...
  • 3/29/2024 12:00:00 AM

8
Customer Service Specialist - Work From Home>
  • 86 Repairs
  • Bellingham, WA
  • [Customer Support / Fully Remote] - Anywhere in U.S. / $55K per year / Health, Dental, & Vison / 401k matching / PTO / E...
  • 3/28/2024 12:00:00 AM

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Facility Engineering Tech I
  • Silver Reef Casino Resort
  • Ferndale, WA
  • Description Summary: Under supervision of Engineering Manager/Engineering Lead, installs, maintains and repairs all buil...
  • 3/28/2024 12:00:00 AM

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AltaGas - Operations Manager, Ferndale Terminal
  • Washington Gas
  • Ferndale, WA
  • Job Description AltaGas - Operations Manager, Ferndale Terminal The Operations Manager Ferndale terminal, will provide l...
  • 3/28/2024 12:00:00 AM

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Customer Service Representative
  • Sakatavegetables
  • Burlington, WA
  • **LOCATION:** **Burlington, WA** **DEPARTMENT:** **Customer Service** **JOB SUMMARY:** Support responsibilities for Sale...
  • 3/27/2024 12:00:00 AM

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Software Dev Engineer (I, II or III DOE)
  • Cambia Health Solutions, Inc
  • Burlington, WA
  • SOFTWARE DEV ENGINEER I, II OR III DOE (HEALTHCARE) Telecommute Option - Must reside in ID, OR, UT or WA WHO WE NEED Sof...
  • 3/25/2024 12:00:00 AM

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District Manager - British Columbia - Manitoba - Saskatchewan
  • Cencora
  • Abbotsford, BC
  • Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthi...
  • 3/14/2024 12:00:00 AM

The city is located at 48°45′N 122°29′W / 48.750°N 122.483°W / 48.750; -122.483 (48.75, −122.48). The city is situated on Bellingham Bay which is protected by Lummi Island, Portage Island, and the Lummi Peninsula, and opens onto the Strait of Georgia. It lies west of Mount Baker and Lake Whatcom (from which it gets its drinking water) and north of the Chuckanut Mountains and the Skagit Valley. Whatcom Creek runs through the center of the city. Bellingham is 18 miles (29 km) south of the US-Canada border and 50 miles (80 km) southeast of Vancouver. According to the United States Census Burea...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Customer Support Manager jobs
$107,977 to $142,541
Bellingham, Washington area prices
were up 2.9% from a year ago