The IT Service Desk Manager ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Manages the staff and operations of an organization's technical help desk. Being an IT Service Desk Manager identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. In addition, IT Service Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The IT Service Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Working as an IT Service Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
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StarTouch INC is a leading Regional Internet and Telecommunications Carrier with a privately owned Microwave and Fiber Optic transport network. Our networks support some of the largest Cellular and land-based Telecommunication Carriers in the nation and we could use your skills at our Corporate Headquarters in Bellingham, WA.
The Tier II Support Technician is primarily responsible for providing technical support by phone to customers from our Bellingham, Washington office location. The Tier II tech will work to resolve technical issues escalated by Tier I technical support. If remote resolution of the issue is not possible the Tier II Tech will escalate the ticket to the Tier III or schedule dispatch to a field technician. Only qualified candidates who live locally should apply.
Must have:
Good to have:
Benefits
Benefits
Paid Holidays
New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, Christmas Day, New Year's Eve, and your Birthday.
PTO
Seventeen (17) days per year accrued PTO. After four (4) years twenty-two (22) days per year.
Health & Life Insurance
Company contributes $520 towards the company premium for employee and $650 for employee and dependents. Company paid basic dental, vision, and Life Insurance of $100,000.00. Optional pre-tax (where applicable) benefits for dental, accident insurance, hospitalization, special event, disability etc. are available at employee’s expense.
401K Plan
Principal 401K plan offering both deferred pre-tax and Roth after tax contributions. Employer match subject to current program.
Candidates should have a caring attitude towards customer needs and expectations, a positive mental attitude, and a willingness to learn our systems and practices. Applicants should have the ability to handle customer interaction in a professional and courteous manner.
Employment is subject to acceptable background screening, reference checks, drug testing.
StarTouch participates in E-verify and is an equal opportunity employer.
Covid-19 Precautions:
Social distancing guidelines, sanitizing, disinfecting and cleaning procedures in place.
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Bellingham, Washington
Department
NOC
Employment Type
Full-Time
Minimum Experience
Experienced
Compensation
Candidates should have a caring attitude towards customer needs and expectations, a positive mental attitude, and a willingness to learn our systems and practices. Applicants should have the ability to handle customer interaction in a professional and courteous manner.
Employment is subject to acceptable background screening, reference checks, drug testing.
DNG participates in E-verify and is an equal opportunity employer.
Covid-19 Precautions:
Social distancing guidelines, sanitizing, disinfecting and cleaning procedures in place.
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0 Technical Customer Support Manager jobs found in Bellingham, WA area