Technical Customer Support Manager jobs in Binghamton, NY

POSITION DESCRIPTION:

Work with individuals with developmental disabilities to help them lead richer lives. You would instruct and guide these individuals in developing basic learning and self-help skills, as well as communication, community, and prevocational skills. In addition, helping individuals reach their optimal level of functioning by assisting in goal setting, assisting in the development and evaluation of habilitation plans consistent with Service Plans, and monitoring and recording individual progress. May also instruct and observe direct care staff in employing appropriate strategies with individuals consistent with their habilitation plans. Assist in the vocational and social rehabilitation of individuals with Developmental Disabilities. Conduct preliminary evaluations of individual’s potential and existing capacities and interests, assess their ability to follow directions. Work with peers and supervisors to plan and conduct the Valley Ridge CIT day programs, directly supporting individuals through individualized plans.

PRIMARY DUTIES AND RESPONSIBILITIES:

· Develop program and plan activities for assigned groups.

· Review ongoing performance data.

· Provide and/or assist staff in carrying out services and activities.

· Provides guidance and training to direct care staff in the implementation of goals and service plans; and may supervise direct care staff in implementing those plans.

· Prepares schedules and programs and arranges for necessary resources within the Work Opportunities Program.

· Arranges transportation if needed.

· Implements service and Behavior Support plans.

· Identifies individual’s progress and growth through the recording of observed behavior and performance in various activities.

· Observes individual’s work habits and consults with other work site staff.

· Assists Rehabilitation Counselors and Habilitation Staff by gathering and distributing materials and supplies required to conduct group activities.

· Attends training in day programming, behavior support, and other related topics.

· Participates with other habilitation staff in regular, periodic reviews of programs.

· Attends and contributes to meetings to review individuals’ work attitudes, behavior, performance, and attendance.

· Develops and implements routines and goals for individuals to increase attending behavior and acceptance of guidance.

· Evaluates overall progress to ensure transition into either less restrictive or more advanced program areas.

· Keeps daily records of attendance and performance.

· Evaluates plans and goals to ensure that they are current and attainable and notes any significant changes or events.

· Develops plans and routines based on needs identified by the treatment team and limitations of available program areas and agency resources.

· Other duties as assigned.

· Specifics of assignments to be discussed during interview.

PREFERRED QUALIFICATIONS:

QIDP standards preferred.

QIDP STANDARDS ARE:

• The Department of Developmental Services (DDS) adopted the federal definition for Qualified Intellectual Disabilities Professional (QIDP) in all ICF/DD, ICF/DD-H, ICF/DD-N and DD-CNC facilities when the Federal ICF/IID regulations became effective in October 1988. The federal criteria outdate the state regulations specified in the California Code of Regulations, Title 22.

• QIDP is a staff who is responsible for integrating, coordinating and monitoring each client's active treatment and who possesses:

• (a) At least one year of experience working directly with persons with intellectual disabilities or other developmental disabilities.

• (b) Is either a physician and surgeon, or an osteopathy physician and surgeon, a registered nurse, or a human services professional possessing at least a bachelor's degree in a human services field, including but not limited to sociology, special education, rehabilitation counseling or psychology.

MINIMUM QUALIFICATIONS:

· Permanent service as a Habilitation Specialist 1, OR;

· Eligible to 70.1 transfer to a Habilitation Specialist 1 title, OR;

· Reachable on the current Civil Service List for Habilitation Specialist 1.

· Provisional appointment may be considered.

To be eligible for provisional appointment Candidates must have a bachelor’s or higher-level degree in a human services field*

*For the purpose of these examinations, a degree in a human services field includes the professional disciplines of audiology, community mental health, nursing, nutrition, occupational therapy, physical therapy, psychology, rehabilitation counseling, social work, speech/language pathology, and therapeutic recreation (including concentrations in art, creative arts, dance, drama, music, or physical education.) Also included are related academic disciplines associated with the study of human behavior (e.g., gerontology, human services, sociology, speech communication); or human skills development (e.g., counseling, education, human development.) Examples of non-qualifying degrees include but are not limited to criminal justice, political science, liberal arts, and business.

Additional Comments

• If you are currently a New York State employee serving in a permanent competitive qualifying title and eligible for a transfer via Section 70.1 of the Civil Service Law, you may be appointed to this title as a permanent competitive employee.

• For CSEA positions: Local Bidding Agreements will be honored.

• Preference will be given to OPWDD employees impacted by closures. If you are being impacted by closure, please indicate this on your resume.

• All OPWDD employees must be eligible and maintain eligibility for full and unconditional participation in the Medicare and Medicaid programs. Continued employment will depend on maintaining eligibility.

• If you are employed by state government you may be able to receive loan forgiveness under the Public Service Loan Forgiveness Program (PSLF). The PSLF Program forgives the remaining balance on Direct Loans after 120 qualifying monthly payments have been made under a qualifying repayment plan while working full-time for a qualifying employer. For more information on PSLF, please visit www.studentAid.gov/publicservice

• Employees on long term leave can bid on positions but must be able to report to work within fourteen (14) days and be able to perform the essential functions of their positions with or without reasonable accommodation (RA). If an employee believes that they need a reasonable accommodation, they should contact the NYS OPWDD Workforce and Talent Management Central Office at (518) 473-4785 or Email at accommodationrequests@opwdd.ny.gov to obtain information and RA forms.

• Savings programs such as the U.S. Savings Bond and the College Savings Plan.

• Voluntary pre-tax savings programs such as Health Care Spending Account and the Dependent Care Advantage Account offer employees options to pay for uncovered health care expenses or dependent care expenses.

• Access to the Employee Assistance Program (EAP) an assessment and referral service that connects employees with local service providers and support services to address their personal needs.

• Life insurance and Disability insurance.

• The New York State Deferred Compensation Plan is a voluntary retirement plan that offers employees the option to invest a part of their salaries for retirement on a tax-deferred basis.

NYS offers Incredible Benefits!

Paid Holidays and Leave

• Thirteen (13) paid holidays each year.
• Five (5) days paid personal leave each year.
• Thirteen (13) days of paid sick leave each year (PEF/CSEA), which may carry over from year to year.
• Up to three (3) days professional leave each year to participate in professional development events.

Health Care Coverage
Employees and their eligible dependents can choose from a variety of affordable health insurance programs. Employees are provided family dental and vision plans at no extra cost.

Retirement Program
Participate in The NYS Employees’ Retirement System (ERS), which is recognized as one of the best-managed and best-funded public retirement systems in the nation.

Professional Development and Education and Training
NYS offers training programs and tuition assistance to eligible employees to maintain and increase their professional skills and prepare them for promotional opportunities. For more information, please visit https://goer.ny.gov/training-and-professional-development.

Additionally, the Public Service Workshops Program (PSWP) offers certain professional training opportunities for PEF represented and M/C designated employees that may grant continuing education credits towards maintaining professional licensure. For more information, please visit https://oer.ny.gov/public-service-workshops-program-pswp.

• OPWDD is an Equal Opportunity/Affirmative Action employer dedicated to creating and sustaining a culture of inclusion. We believe that we are most effective in managing and improving our service system with a diverse team of employees. With such a large workforce, we rely on the collective individual differences, life experiences, knowledge, self-expression, ideas and talent that our employees bring to their work. This speaks to our culture and is a key part of our successes. As we continuously recruit people for our team, we welcome the unique contributions that applicants bring in terms of their education, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, color, religion, disability, sexual orientation and beliefs.

Job Type: Full-time

Pay: From $50,678.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

People with a criminal record are encouraged to apply

Education:

• Bachelor's (Required)

Experience:

• Developmental disabilities: 1 year (Required)

Ability to Relocate:

• Norwich, NY 13815: Relocate before starting work (Required)

Work Location: In person