Technical Customer Support Manager jobs in Brockton, MA

Technical Support International (TSI), based in Foxboro, MA, is a provider of outsourced IT and cyber security services for small and medium sized businesses in New England. TSI has a current offering of remote support, field support, managed and security services as well as project management for our clients.

IT Security Engineer will be a key member/manager of the security team for an MSP/MSSP. Candidates will have a comprehensive skill set in network security operations, cyber security tools, intrusion detection, and secured networks. Applicants will work closely with VP of Technology and clients to improve customers security posture as well as assist clients in achieving compliance.

• Experience with network/cyber security engineering: design, implementation, optimization, monitoring and troubleshooting of LAN, WAN, WLAN and DR networks.
• Demonstrated best practice usage of security technologies and policy administration: Firewalls, IDS/IPS, DLP, Proxy, Endpoint, Vulnerability scanning and management, SIEM / logging, security groups and network segmentation, system hardening, incident response and malware/virus prevention
• Experience with network security technologies including Rapid Fire, SolarWinds, Sophos, BlueCoat, SonicWALL, Cisco, CrowdStrike and Splunk
• Documenting security controls, monitoring and alerting around these controls
• Clear understanding of virtualization technologies such as VMWare and Hyper-V.
• Knowledge of multi-tier application architecture on infrastructure and cloud environments
• Demonstrated skill securing sensitive data in production environments
• Self-starter with strong work ethic willing to identify issues and lead them to conclusion
• Ability to see the big picture and present ideas clearly with demonstrated thought leadership to clients
• Capable of meeting with clients to discuss cyber security solutions and recommendations

• Bachelor's degree preferable or higher in Information Technology or other engineering or technical discipline and at least 4 years IT experience and minimum 2 years Cyber Security Information experience
• Four-year relevant experience may be substituted with professional certification
• Industry security certifications a plus, [Ex. Certified Information Systems Security Professional (CISSP), CISA Certified Information Systems Auditor (CISA), CEH Certified Ethical Hacker (CEH), CISM Certified Information Security Manager (CISM), ISSAP Information Systems Security Architecture Professional (ISSAP), ISSEP Information Systems Security Engineering Professional (ISSEP)]
• Experience with Linux, Windows 10, Windows Server 2016/2019, Windows Domains, Active Directory, and GPO's
• In-depth understanding of CMMC and PCI DSS v3.2 or other security compliance frameworks
• Experience in developing organization security policies and implementation of revised policies
• Experience with endpoint security solutions, including file integrity monitoring and data loss prevention

• Excellent analytical and problem-solving skills
• Ability to work independently on multiple projects
• Collaborates and assumes a technical leadership role when required
• Comfortable with mentoring colleagues on network security best practices
• Ability to explain network concepts to both fellow technical staff and clients
• Is effective in prioritizing tasks within a high-pressure competing environment.
• Highly self-motivated and directed, with keen attention to detail
• Demonstrates excellent oral and written communication skills
• Demonstrates an interest in working hard in a fast-paced environment
• Excels in customer facing environment and enjoys challenges
• Strong organizational skills

• Knowledge of current networking technologies
• Strong knowledge of configuring and troubleshooting OS Windows 8/10 & Server 2012-2016
• Knowledge of Microsoft Office/ Office 365
• Knowledge of TCP/IP, DNS, DHCP and Windows 2016/2019 Active Directory
• Knowledge of LAN/WAN technologies
• Understanding of firewalls, routers, and VPN/remote access solutions
• Good knowledge and demonstrated experience with IT Security
• Knowledge of installing and configuring Windows Servers 2016-2019 a PLUS
• MAC and LINUX experience a PLUS

• Full time position
• Competitive salary (base bonus)
• Medical & dental insurance
• 401K plan with company match
• Long term and short-term company disability plans
• Company life insurance
• Paid holidays
• Paid time off & Sick Time
• Mileage reimbursement
• Generous quarterly bonus Plan