Technical Customer Support Manager jobs in Champaign, IL

The IT Service Desk Manager ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Manages the staff and operations of an organization's technical help desk. Being an IT Service Desk Manager identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. In addition, IT Service Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The IT Service Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Working as an IT Service Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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(460) Computer Support Assoicate - I - IT Support
  • Staff Finders Technical of Oregon
  • Champaign, IL CONTRACTOR
  • This is a 1st Shift onsite with flex start 7/8amam- 5/6pm

    Job Description: Will provide onsite deskside Tier 2 support to the World Headquarters location through performing the following duties

    Job Duties:
    • Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. TYPICAL EXAMPLES: imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.
    • Documents recording and/or distributing information. Has some breadth, depth and/or frequency of interaction with external contacts. Typical examples include updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes.
    • Responsible for effective e-mail communications and ability to create and maintain basic
    • documents/records: TYPICAL EXAMPLES: --contact lists --process logs --problem incidence reports --customer information updates – exterior ship orders --inventory, maintenance, or other service records--handling standard facilities administration requests
    • Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre- established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures.
    • Maintains equipment, supplies, data supporting processes or operations. Typical examples include scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers
     Applies some technical knowledge in the support of processes or operations TYPICAL EXAMPLES: --understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets.

    Job Requirements:
    • Knowledge of computing and networking concepts and fundamentals-
    • Experience with AV/Conference Room support is required
    • Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions.
    • knowledge with agile methodologyKnowledge of computer security policies and a general overall knowledge of computer security concepts.1 year or more IT experience preferred
  • Just Posted

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TECHNICAL SUPPORT III
  • Mindlance
  • Clinton, IL FULL_TIME
  • Company DescriptionMindlance is a national recruiting company which partners with many of the leading employers across the country. Feel free to check us out at http://www.mindlance.com. Job Descripti...
  • 13 Days Ago

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Technical Support Analyst
  • utah
  • Campus, IL FULL_TIME
  • The primary role of the (VT1) Video Tier 1 Support Group is to serve as the main point of contact for IVC stakeholders providing daily operational support and troubleshooting services for UETN IVC sys...
  • 1 Month Ago

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SWFT Technical Support Assistant Student Intern
  • Parkland College
  • Champaign, IL INTERN
  • SWFT Technical Support Assistant Student InternAPPLICATIONS ACCEPTED UNTIL POSITION(S) FILLED.The SWFT Technical Support Assistant Intern works in the Technology Client Services Group and provides tec...
  • 20 Days Ago

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Seasonal Customer Service Support
  • TOPS Products
  • Champaign, IL FULL_TIME
  • Position Title: Seasonal Customer Service Support Location: Champaign, IL Starting Pay for position: $18/hour THE MOST TRUSTED NAME IN CELEBRATING STUDENT MILESTONES – HERFF JONES Herff Jones is the l...
  • 8 Days Ago

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Customer Support Specialist
  • J.L. Nick & Associates
  • Champaign, IL FULL_TIME
  • Customer Support Specialist Customers make the world go round for any business. But let’s face it, helping those customers isn’t everyone’s strong suit. You, however, have a closet full of these suits...
  • 15 Days Ago

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0 Technical Customer Support Manager jobs found in Champaign, IL area

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[Work From Home] Part-time Tech Support Specialist (20-30 hours /week); Job Location: Illinois
  • meShare Inc.
  • Champaign, IL
  • **[Work From Home] Part-time Tech Support Specialist (20-30 hours /week); Job Location: Illinois** Customer Care Champai...
  • 3/28/2024 12:00:00 AM

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[Work From Home in Illinois] Full-time Technical Support Specialist; Job Location: Illinois
  • meShare Inc.
  • Champaign, IL
  • **[Work From Home in Illinois] Full-time Technical Support Specialist; Job Location: Illinois** Customer Care Champaign,...
  • 3/28/2024 12:00:00 AM

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Business Systems Retail Lending Administrator
  • First Busey Corp
  • Champaign, IL
  • ** Business Systems Retail Lending Administrator** **Job Category****:** Information Technology **Requisition Number****...
  • 3/28/2024 12:00:00 AM

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Business Systems Retail Lending Administrator (Remote)
  • First Busey Corp
  • Champaign, IL
  • ** Business Systems Retail Lending Administrator (Remote)** **Job Category****:** Information Technology **Requisition N...
  • 3/26/2024 12:00:00 AM

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IT Help Desk II Hybrid Office/Remote Champaign, IL
  • Rosecrance
  • Champaign, IL
  • Let's change lives together. Join a purpose-driven community of champions. Position Purpose: Provide direct end user sup...
  • 3/24/2024 12:00:00 AM

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[Work From Home] Full-time Technical Support Specialist; Job Location: Illinois
  • meShare Inc.
  • Champaign, IL
  • **[Work From Home] Full-time Technical Support Specialist; Job Location: Illinois** Customer Care Champaign, Illinois Mi...
  • 3/24/2024 12:00:00 AM

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Member Support Associate (Work From Home)>
  • Modern Health
  • Danville, IL
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive Pay / Medical, Dental, Vision, Disability & Life Insurance ...
  • 3/24/2024 12:00:00 AM

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Member Support Associate (Work From Home)>
  • Modern Health
  • Decatur, IL
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive Pay / Medical, Dental, Vision, Disability & Life Insurance ...
  • 3/24/2024 12:00:00 AM

Champaign (English: /ˌʃæmˈpeɪn/) is a city in Champaign County, Illinois, United States. The city is 135 miles (217 km) south of Chicago, 124 miles (200 km) west of Indianapolis, Indiana, and 178 mi (286 km) northeast of St. Louis, Missouri. The United States Census Bureau estimates the city was home to 87,432 people as of July 1, 2017. Champaign is the tenth-most populous city in Illinois, and the state's fourth-most populous city outside the Chicago metropolitan area. It is included in the Champaign–Urbana metropolitan area. Champaign is notable for sharing the campus of the University of Il...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Customer Support Manager jobs
$99,637 to $131,531
Champaign, Illinois area prices
were up 1.3% from a year ago