Technical Customer Support Manager jobs in Columbus, OH

The IT Service Desk Manager ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Manages the staff and operations of an organization's technical help desk. Being an IT Service Desk Manager identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. In addition, IT Service Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The IT Service Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Working as an IT Service Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Applications Support - Applications Support - Advanced
  • Pinnacle Technical Resources
  • Columbus, OH FULL_TIME
  • Application Support (W2 Hiring)
    Columbus, OH - Hybrid Onsite from Day One
    Open to Plano, TX/ Houston, TX
    Contract to Hire
    MUST have - 6 years
    • Linux/Unix skills
    • Splunk essential
    • batch ops
    • kubernetes

    Must have hands-on experience trouble shooting, cloud based application with good understanding of micro-services architecture
    Familiarity with container and container orchestration such as ECS, Kubernetes, and Docker
    Familiarity with troubleshooting common networking technologies and issues
    Proficiency in one or more modern programming languages and frame work such as Java/J2EE/Java Sprint Boots, JSP (Angular, React, Vue)
    Must have Solid understanding of object oriented, multi-thread design methodologies and J2EE design patterns, industry technology trends and best practices
    Must have relational database experience such (Oracle, DB2, or SQL Server) and No-SQL databases like Cassandra or similar
    Hands on experience with Unix/Linux scripting and execution
    Experience in observability such as white and black box monitoring, service level objective alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, and others

    NICE to have
    -application monotoring tools - APM tools - Dynatrace Managed/ New Relic /
    • job schedulers like Zeke, Control M , Abnitio Control Center
    • Experience with cloud technologies

    Pay Range: $50 - $55
    The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work.
  • 28 Days Ago

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Client Support Professional (Customer Service)
  • ASSIST Office Support Services LLC
  • Columbus, OH OTHER
  • Company DescriptionASSIST Office Support Services LLC, a Virtual Assistant Company provides administrative, technical, and call center support to businesses in need to increase production and profits....
  • 10 Days Ago

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Construction Project Manager
  • FST Technical Services
  • Columbus, OH FULL_TIME
  • Mission Critical Assured.FST Technical Services was founded in 1984 to serve the needs of the growing, worldwide Semiconductor/Microelectronics and Life Sciences industries. We began as an independent...
  • 23 Days Ago

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Technical Support Engineer - Westerville
  • Vertiv
  • Westerville, OH FULL_TIME
  • Vertiv is hiring a Technical Support Engineer (remote) for our Monitoring products. This position provides technical expertise and problem resolution on the field integration of Infrastructure Managem...
  • 9 Days Ago

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Student Technical Support Assistant
  • Ohio University Dublin
  • Dublin, OH PART_TIME
  • Student Technical Support Assistant The Ohio University Dublin College of Health Sciences and Professions is seeking two Technical Support Assistants at our Dublin Integrated Education Center to provi...
  • 10 Days Ago

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Call Center Technical Support
  • American business solutions inc
  • Columbus, OH CONTRACTOR
  • Hello This is Sheetal from ABSI, Urgently looking for a FULLY REMOTE role of CALL CENTER HELP DESK IT From a Columbus Ohio Clinent POSITION : CALL CENTER TECHNICAL SUPPORT LOCATION : FULLY REMOTE JOB ...
  • 10 Days Ago

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0 Technical Customer Support Manager jobs found in Columbus, OH area

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Senior .Net Software Engineer
  • Emerald Resource Group
  • Columbus, OH
  • Job Title: Senior Software Engineer (.NET) - Contract to Hire Location: Mentor, OH Type: Contract to Hire Position Overv...
  • 4/16/2024 12:00:00 AM

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Front End Development Lead (eComm Customer Experience) Company Hidden Healthcare Columbus, OH Contract-to-Hire Developer 1 Opening $1,900 reward per hire
  • Agilityconnect
  • Columbus, OH
  • As a **Front End Lead** you will participate in all aspects of the software development lifecycle which includes estimat...
  • 4/16/2024 12:00:00 AM

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Software Developer
  • Status Solutions, LLC
  • Westerville, OH
  • Who are we? Since 2001, Status Solutions has been the pioneering provider of situational awareness technologies. Our mis...
  • 4/16/2024 12:00:00 AM

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Lead Flutter Developer (remote)
  • Cognizant Technology Solutions
  • Columbus, OH
  • Description Lead Flutter Developer About Cognizant's Digital Engineering Practice: At Cognizant Digital Engineering, a s...
  • 4/16/2024 12:00:00 AM

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FT Product Support Specialist - Work From Home>
  • Penta
  • Columbus, OH
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive salary / Health care benefits / 401(k) matching / Monthly c...
  • 4/16/2024 12:00:00 AM

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FT Product Support Specialist - Work From Home>
  • Penta
  • Westerville, OH
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive salary / Health care benefits / 401(k) matching / Monthly c...
  • 4/16/2024 12:00:00 AM

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Product Support Specialist
  • Acumatica
  • Westerville, OH
  • **Acumatica** **Product Support Specialist** **COGS - Westerville, OH - Full Time** Acumatica is a leading provider of c...
  • 4/15/2024 12:00:00 AM

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Technical Sales Engineer
  • Dynalab Test Systems
  • Columbus, OH
  • Job Description Job Description Who We Are: Dynalab Test Systems designs and manufactures electronic test equipment for ...
  • 4/14/2024 12:00:00 AM

The confluence of the Scioto and Olentangy rivers occurs just north-west of Downtown Columbus. Several smaller tributaries course through the Columbus metropolitan area, including Alum Creek, Big Walnut Creek, and Darby Creek. Columbus is considered to have relatively flat topography thanks to a large glacier that covered most of Ohio during the Wisconsin Ice Age. However, there are sizable differences in elevation through the area, with the high point of Franklin County being 1,132 ft (345 m) above sea level near New Albany, and the low point being 670 ft (200 m) where the Scioto River leaves...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Customer Support Manager jobs
$103,427 to $136,532
Columbus, Ohio area prices
were up 1.3% from a year ago