Technical Customer Support Manager jobs in Danbury, CT

Career Opportunity: Technical Support Specialist – ACRE Operating Group – Danbury, CT

Do you excel at problem solving client issues? Are you able to distinguish between hardware and software issues? Are you great with customers on the phone? If so, we have the opportunity for you.

ACRE is a global leader in the delivery of integrated, intelligent technologies, and services. We have played an instrumental role in development and implementation of security technology initiatives on a global scale.

We are seeking a hands-on Technical Support Specialist in Danbury, CT. In this role, you will provide Tier 1 Help Desk support, system troubleshooting, RMA diagnosis and repair services to our customers. The ideal candidate will have strong customer service and technical skills.

Additional Responsibilities include:

• Identify customers' request via phone or email.
• Understand question/problem and identify responsible party.
• Create service cases and work orders.
• Assist with product installation and initial troubleshooting, including software, network, and hardware issues.
• Provide Tier 1 technical product support, involving Windows-based servers, network switches and application software.
• Research and provide accurate and complete information by using the provided methods/tools.
• Maintain strong customer service focus and successfully interact with customers.

To qualify for this great opportunity, you should have:

• 2 or more years of Help Desk or IT support experience.
• Associates or bachelor's degree in an IT related field.
• Strong PC hardware and software experience (build, repair, and troubleshooting issues).
• Extreme attention to detail, organized, and accurate with effective problem-solving skills.
• Excellent knowledge of Microsoft operating systems (Windows 10, Windows Servers).
• Familiarity with Fiber and/or IP surveillance video management software and/or IP cameras – a plus!
• CompTIA IT and/or CCNA certification a plus.

Come join a growing company that is committed to their employees as well as to continuous process improvement. This is an excellent opportunity and offers a competitive compensation package, medical insurance package, 401K plan with company match, and a flexible work environment.

If you have the required experience and qualifications, please apply online today!

Employer is EOE/M/F/D/V. Please no third party candidates or phone calls. Relocation is not available.