Technical Customer Support Manager jobs in Lafayette, LA

The position works with OGHS employees, clinicians, physicians, IT Infrastructure (Tier 3), IT Management, and Senior Leadership Team.

Essential Duties & Responsibilities:

• Provides advanced technical assistance, troubleshooting and support related to operating systems.
• Provides user support on Electronic Medical Records (EMR) system.
• Performs network-based PC imaging and patching. Set up new user equipment. Install all desktop software and local/network-based printers.
• Maintains information systems and applications.
• Works with users to properly store, secure, and backup company and patient data in accordance with HIPAA.
• Enrolls company owned mobile devices in Mobile Device Management. Maintains configurations to ensure devices are up-to-date and complies with HIPAA.
• Creates and updates technical and clinical documentation. Collects information in a more organized way to improve support, processes and communication.
• Adds and maintains user attributes/groups in Active Directory, Azure Active Directory, and Office 365.
• Analyzes network and system issues. Attempts to resolve or collect additional information before escalating to Tier 3
• Deploys, service/repair, and updates hardware: PCs, printers, monitors, and handheld devices
• Performs troubleshooting and resolves VoIP and VPN related problems.
• Maintains an inventory of IT property and assets.
• Monitors for suspicious users, applications, and network activity (breaches). Ensures antivirus and endpoint encryption is enabled on all devices. Implements and monitors scheduled scans of PCs.
• Isolate/sandbox suspicious and rogue devices. Escalate to System and Network Administrators/Engineers to determine root cause and network exposure.
• Trains users on new and existing technologies and equipment.
• Other duties as assigned.

Education: Associates degree in Information Systems or Electrical Engineering required.  Bachelor's degree in Information Systems or Electrical Engineering preferred.

Experience: 3 years in Information Technology or 3 years in Desktop Computing, Networking, IT Support

Additional experience preferred:

• CompTIA A , Network , Security certifications preferred.
• Networking experience: switching, routing, firewalls, port security and wireless.
• Monitoring, Security, OS, and Software experience: Windows, MacOS, IBM, iOS, Android, 802.1x, antivirus, EMR, etc.