Technical Customer Support Manager jobs in Lawton, OK

The IT Service Desk Manager ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Manages the staff and operations of an organization's technical help desk. Being an IT Service Desk Manager identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. In addition, IT Service Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The IT Service Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Working as an IT Service Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Technical Writer/Knowledge Manager/Editor, FCoE
  • Yorktown Systems Group
  • Fort Sill, OK FULL_TIME
  • EEO STATEMENT

    Yorktown Systems Group, Inc. is an Equal Opportunity Employer. No employee or applicant for employment is denied equal opportunity because of race, color, sex, national origin, religion, age, disability, marital status, pregnancy, sexual orientation, gender identity, genetic information, any other non-merit-based factor, or other characteristics protected by law. As part of the company's equal employment opportunity policy, Yorktown Systems Group, Inc. will also take affirmative action as called for by applicable laws and Executive Orders to ensure that minority group individuals, females, disabled veterans, recently separated veterans, other protected veterans, Armed Forces service medal veterans, and qualified disabled persons are introduced into our workforce and considered for promotional opportunities.

    ABOUT THE ORGANIZATION

    Yorktown Systems Group, Inc. is a committed team of dedicated former military and civilian professionals who believe in providing ethical and quality services to Government customers. Our leadership team is composed primarily of Veterans who are now serving in a corporate environment rather than in uniform. Our customer's missions become our own and we are committed to working as a team to achieve success.

    Because of the depth and experiences of our corporate leadership, we can assure all our customers that "we will do what we say we can do" and will focus on our customer's missions rather than corporate goals. Our business model is based on a personal commitment from our leaders to maintain contact with our customers to continually and consistently gauge our performance.

    Yorktown Systems Group was founded on the idea that providing quality and ethical services with a laser focus on our customer's goals is an effective long-term business model. Our mission, therefore, is to help our customers meet their requirements and goals.

    The contractor will not discharge or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant. This provision shall not apply to instances in which an employee who has access to the compensation information of other employees or applicants as a part of such employee's essential job functions discloses the compensation of such other employees or applicants to individuals who do not otherwise have access to such information, unless such disclosure is in response to a formal complaint or charge, in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or is consistent with the contractor's legal duty to furnish information.

    Job Title
    Technical Writer/Knowledge Manager/Editor, FCoE
    Location
    Fort Sill, OK - Fort Sill, OK 73503 US (Primary)
    Category
    Contractors
    Job Description

    Summary:

    Yorktown Systems Group is seeking a Technical Writer/Knowledge Manager/Editor to provide experimentation support to the Fires Battle Lab (FBL) in performing Army and Joint directed experimentation, demonstrations, analysis and supporting Institutional training. This work supports the Department of Defense (DOD), Army Futures Command (AFC) and Futures and Concepts Center (FCC) directed current and future force concept and live prototype assessments experiments, new technology demonstrations, and Cooperative Research and Development Agreements (CRADA) events to gain insights to emerging and evolving concepts, technology and materiel initiatives to provide informed, recommended changes to Doctrine, Organizations, Training, Material, Leadership and Education, Personnel and Facilities and Policy (DOTMLPF-P). Key to success in this effort is the continued assessment and development of Future Fires capabilities, which includes, but is not limited to, directed energy (high energy laser, high power microwaves, etc.), plasma and electrodynamic kinetic energy weapons’ (i.e., railgun, electro-thermal gun, etc.) technologies used to destroy, degrade, deny, or disrupt a threat's capability.

     

    Specific duties may include, but are not limited to:

    • Develop experimentation road-to-war plans and Fires scenarios, synchronizing of AFC/FCC Integrated Learning Plan objectives, learning demands, and essential elements of analysis (EEAs).
    • Conduct focused exploration and experimentation to aid in the production of quantitative and qualitative support for concepts, requirements validation, and recommended DOTMLPF-P solutions.
    • Plan, perform, analyze and report results of directed experiments to support the development and refinement of concepts, capability requirements and capability solutions.
    • Provide subject matter expertise to Joint, Interagency, Multinational and Service experiments with Army involvement.
    • Design, develop, synchronize and execute experimentation plans.
    • Identify promising Electronic Warfare (EW) technologies for the future of Fires such as, but not limited to, artificial intelligence, robotics and autonomous platforms, protection and survivability, power management and distribution, human performance improvement, quantum technology, radio frequency electronic materials, additive manufacturing, nanotechnology, improved munitions, offensive and defensive hypersonics, counter – unmanned aviation systems, directed energy (high energy laser, high thermal gun, etc.), plasma and electrodynamic kinetic energy weapons (i.e., railgun, electrothermal gun, etc.), railgun weapons technology, next generation radars and sensors, soldier and platform based precision sensors, next generation fires command and control, diverse, disruptive effects for artillery, long range precision fires, air and missile defense, and technologies used to destroy, degrade, deny or disrupt a threat’s capability through experimentation and demonstration events.
    Job Requirements

    Required Qualifications:

    • Possess a bachelor’s degree and/or possess one (1) year of knowledge management skills and shall be able to write experimentation reports generally free of grammatical errors.
    • Provide military studies and analysis with knowledge in military staffing process.
    • Must be able to attain a military driver’s license.
    • Shall become RSO and CLS certified within 90 days of hire and be able to maintain RSO and CLS certification.

     

    Clearance:  Must possess a Secret security clearance or higher.

     

    Location:  Fort Sill, OK

     

    Travel: Travel is required

     

    Job Type
    Full-time
    Exemption Type
    Exempt
    Travel
    Some travel may be required
  • 19 Days Ago

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Travel Registered Respiratory Therapist
  • Healthcare Support
  • Ardmore, OK FULL_TIME
  • Healthcare Support is seeking a travel Registered Respiratory Therapist for a travel job in Ardmore, Oklahoma.Job Description & RequirementsSpecialty: Registered Respiratory TherapistDiscipline: Allie...
  • 1 Day Ago

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Travel Nurse RN - ICU - Intensive Care Unit - $2,318 per week
  • Healthcare Support
  • Ardmore, OK FULL_TIME
  • Healthcare Support is seeking a travel nurse RN ICU - Intensive Care Unit for a travel nursing job in Ardmore, Oklahoma.Job Description & RequirementsSpecialty: ICU - Intensive Care UnitDiscipline: RN...
  • 15 Days Ago

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Travel Nurse RN - Med Surg - $2,134 per week
  • Healthcare Support
  • Ardmore, OK FULL_TIME
  • Healthcare Support is seeking a travel nurse RN Med Surg for a travel nursing job in Ardmore, Oklahoma.Job Description & RequirementsSpecialty: Med SurgDiscipline: RNStart Date: 02/12/2024Duration: 14...
  • 1 Month Ago

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Travel Nurse RN - ICU - Intensive Care Unit - $2,116 per week
  • Healthcare Support
  • Ardmore, OK FULL_TIME
  • Healthcare Support is seeking a travel nurse RN ICU - Intensive Care Unit for a travel nursing job in Ardmore, Oklahoma.Job Description & RequirementsSpecialty: ICU - Intensive Care UnitDiscipline: RN...
  • 1 Month Ago

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Travel Nurse RN - Intermediate Care - $2,134 per week
  • Healthcare Support
  • Ardmore, OK FULL_TIME
  • Healthcare Support is seeking a travel nurse RN Intermediate Care for a travel nursing job in Ardmore, Oklahoma.Job Description & RequirementsSpecialty: Intermediate CareDiscipline: RNStart Date: 03/0...
  • 1 Month Ago

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0 Technical Customer Support Manager jobs found in Lawton, OK area

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Solutions Manager
  • DPRA Incorporated
  • Lawton, OK
  • Helping our clients achieve their goals starts with attracting and obtaining top talent! We look for highly innovative a...
  • 3/28/2024 12:00:00 AM

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Customer Service Specialist - Work From Home>
  • 86 Repairs
  • Lawton, OK
  • [Customer Support / Fully Remote] - Anywhere in U.S. / $55K per year / Health, Dental, & Vison / 401k matching / PTO / E...
  • 3/28/2024 12:00:00 AM

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Plumbing Apprentice
  • Pippin Brothers, Inc.
  • Lawton, OK
  • **Plumbing Apprentice** **Location** Lawton, OK **Description** We're looking for exceptional plumbing apprentices who c...
  • 3/28/2024 12:00:00 AM

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ACCOUNT EXECUTIVE-LAWTON
  • STANDLEYS SYSTEMS LLC
  • Lawton, OK
  • Job Details Job Location OK Lawton - Lawton, OK Position Type Full Time Education Level Not Specified Travel Percentage ...
  • 3/27/2024 12:00:00 AM

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FT Customer Onboarding Specialist - Work From Home>
  • Referral Rock
  • Lawton, OK
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $50K per year / Benefits - As a Customer Onboarding Special...
  • 3/25/2024 12:00:00 AM

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Member Support Associate (Work From Home)>
  • Modern Health
  • Lawton, OK
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive Pay / Medical, Dental, Vision, Disability & Life Insurance ...
  • 3/24/2024 12:00:00 AM

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Licensed Practical Nurse
  • Veterans Health Administration
  • Lawton, OK
  • Summary The Oklahoma City VA Healthcare System is currently recruiting for 3 Licensed Practical Nurses to provide care t...
  • 3/24/2024 12:00:00 AM

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Senior Lead Software Engineer
  • Leidos
  • Lawton, OK
  • Description The CEMA Dept at Leidos Defense Systems is seeking a talented Senior Lead Software Engineer in Lawton, OK to...
  • 3/11/2024 12:00:00 AM

Lawton is the fifth largest city in Oklahoma, located at 34°36′16″N 98°23′45″W / 34.60444°N 98.39583°W / 34.60444; -98.39583 (34.604444 N, 98.395833 W). The city has a total area of 75.1 sq mi (195 km2), all land. Lawton is located approximately 84 mi (135 km) southwest of Oklahoma City. Other surrounding cities include Wichita Falls about 47 mi (76 km) to the south, Duncan about 33 mi (53 km) to the east, and Altus about 56 mi (90 km) to the west. Lawton lies in an area typical of the Great Plains, with prairie, few trees, and flat topography with gently rolling hills. The region north of ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Customer Support Manager jobs
$89,403 to $118,022
Lawton, Oklahoma area prices
were up 1.2% from a year ago