Technical Customer Support Manager jobs in Lima, OH

The IT Service Desk Manager ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Manages the staff and operations of an organization's technical help desk. Being an IT Service Desk Manager identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. In addition, IT Service Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The IT Service Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Working as an IT Service Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Technical Support Specialist
  • CORA Physical Therapy
  • Lima, OH FULL_TIME
  • Ignite Your Career With CORA!

    As a Technical Support Specialist, you will provide first-level support and some second-level support for all software, hardware and telecom issues for the field and corporate, serving as the primary technical point of contact.

    Who We Are:

    CORA Physical Therapy provides a full range of outpatient services for clients with orthopedic problems, work-related injuries, sport injuries, and neuromuscular and neurological conditions. Our community is built on the passion and experience of clinicians who embrace our commitment to Treating Everyone Right.


    What You’ll Love About Us:

    • Competitive Pay
    • 7 paid annual holidays PTO that grows with time
    • Medical, dental, vision, disability, and life insurance
    • Retirement & savings plan – 401K matching
    • Leadership development programs: coaching, mentorship, and skill-building activities
    • Tuition reimbursement


    What You’ll Need:

    • High School Graduate, Associates Preferred
    • 1-3 years of multi-tiered support experience
    • Advanced understanding of PC’s, peripherals and networking devices is required
    • Experience in end-user technical support and troubleshooting preferred
    • Possesses or working toward A or Network certifications or equivalent


    What You’ll Do:

    • Meet/exceed the customer’s expectations by understanding, anticipating and meeting customer needs
    • Friendly, enthusiastic, and energetic with customers, co-workers, managers and visitors
    • Provide first and some second-level support on all enterprise systems platforms
    • Investigate appropriate areas of a potential problem, determine resolution and test and implement solutions
    • Accurately log all calls and request into the Service Desk system, either opening a new ticket or updating an existing ticket
    • Escalate technical support issues to vendors and second level support team following escalation procedures
    • Update customers and tickets daily and resolve tickets as per the SLA of the ticket
    • Determine ticket priority based on standard operating procedure or input from management
    • Maintain desktop computers, mobile, peripherals and other technology-related devices
    • Support, diagnose, troubleshoot and resolve a myriad of end-user issues
    • Perform system audits and analysis to provide recommendations and enhance system function
    • Facilitate flexibility and ease of learning new systems


    CORA Physical Therapy is an Equal Opportunity/Affirmative Action employer. We are committed to building a team that represents a variety of backgrounds, experiences, and perspectives.

  • 20 Days Ago

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Technical Support Specialist
  • Versa Pak
  • Celina, OH FULL_TIME
  • Technical Support Specialist Location: Celina, OH, 45822 General Purpose: We are seeking a highly motivated and detail-oriented Technical Support Specialist to join our team. As a Technical Support Sp...
  • 7 Days Ago

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Technical Support Specialist
  • Cora Health Services, Inc
  • Lima, OH FULL_TIME
  • Technical Support SpecialistIgnite Your Career With CORA!As a Technical Support Specialist, you will provide first-level support and some second-level support for all software, hardware and telecom is...
  • 25 Days Ago

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Customer Support Specialist
  • Balchem Corporation
  • Defiance, OH FULL_TIME
  • COMPANY OVERVIEW: Balchem Corporation develops, manufactures, and markets specialty ingredients that improve and enhance the health and well-being of life on the planet, providing state-of-the-art sol...
  • 4 Days Ago

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Customer Site Warehouse Support
  • Fastenal
  • Minster, OH FULL_TIME
  • Job Description Customer Site Warehouse Support 269 S Ohio St, Minster, OH 45865 OH076 Full-time Shift(s): MON TUE WED THU FRI 7:00am - 5:00pm OVERVIEW: Find your future at Fastenal! Our distribution ...
  • 5 Days Ago

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Support Services Manager
  • Allen County Ohio Probate and Juvenile Courts
  • Lima, OH FULL_TIME
  • The Probate and Juvenile Division of the Allen County Court of Common Pleas is now accepting applications and/or letters of interest for the position of Support Services Manager. Current employees may...
  • Just Posted

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0 Technical Customer Support Manager jobs found in Lima, OH area

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Copier Field Service Engineer
  • PERRY proTECH
  • Lima, OH
  • Job Description Job Description Have you ever wanted to be an Employee Owner? We are looking for a motivated and results...
  • 3/27/2024 12:00:00 AM

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Quality Engineer
  • MJ Recruiters LLC
  • Findlay, OH
  • Job Description Job Description Quality Engineer - Entry Level Findlay, Ohio Are you a recent GRADUATE with a Bachelor's...
  • 3/27/2024 12:00:00 AM

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IT Interface Analyst
  • Blanchard Valley Hospital
  • Findlay, OH
  • PURPOSE OF THIS POSITION The Interface Analyst is focused on integrating our hospital systems using the HL7 standard int...
  • 3/27/2024 12:00:00 AM

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NetWitness - Senior Engineer, Technical Support (AMER Hours)
  • NetWitness LLC
  • Cairo, OH
  • NetWitness - Senior Engineer, Technical Support (AMER Hours) As one of the most established cybersecurity companies in t...
  • 3/26/2024 12:00:00 AM

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Network Engineer
  • Strategic Systems Inc
  • Findlay, OH
  • Job Title: Midstream OT-Network Engineer Duration: 1-year Location: Findlay, Ohio - Onsite- 4 days per week The Network ...
  • 3/25/2024 12:00:00 AM

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IS Clinical Applications Manager
  • Blanchard Valley Hospital
  • Findlay, OH
  • PURPOSE OF THIS POSITION The IS Clinical Applications Manager is responsible for managing the Clinical Applications Grou...
  • 3/25/2024 12:00:00 AM

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Service Desk Manager
  • Blanchard Valley Hospital
  • Findlay, OH
  • PURPOSE OF THIS POSITION The Service Desk Manager is responsible for overseeing the day-to-day operations of the help de...
  • 3/25/2024 12:00:00 AM

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Member Support Associate (Work From Home)>
  • Modern Health
  • Sidney, OH
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive Pay / Medical, Dental, Vision, Disability & Life Insurance ...
  • 3/24/2024 12:00:00 AM

Lima (/ˈlaɪmə/ LY-mə) is a city in and the county seat of Allen County, Ohio, United States. The municipality is located in northwestern Ohio along Interstate 75 approximately 72 miles (116 km) north of Dayton and 78 miles (126 km) south-southwest of Toledo. As of the 2010 census, the city had a population of 38,771. It is the principal city of and is included in the Lima, Ohio metropolitan statistical area, which is included in the Lima–Van Wert–Wapakoneta, OH, combined statistical area. Lima was founded in 1831. The Lima Army Tank Plant, built in 1941, is the sole producer of the M1 Abrams....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Customer Support Manager jobs
$99,173 to $130,919
Lima, Ohio area prices
were up 1.3% from a year ago