Technical Customer Support Manager jobs in Macon, GA

Overview

Credence is one of the largest and fastest growing privately-held government technology and services companies and is repeatedly acclaimed as a Top Workplace. As evidenced by our awards and certifications and maturity levels, as well as the agility and responsiveness, to tackle our customers’ most challenging mission needs. We also offer comprehensive benefits including health insurance with dental and vision coverage, retirement savings plans with employer matching, paid time off, and opportunities for professional development and growth. Additionally, employees enjoy wellness programs, flexible work arrangements, and various discounts and perks to support their overall well-being and work-life balance. 

We are actively seeking an experienced Acquisition Intelligence Technical Support Manager who will be primarily responsible for supporting the Air Force Life Cycle Management Center (AFLCMC)/IN at Robins AFB, GA. 

AFLCMC/IN is headquartered at Wright-Patterson AFB, OH with units located at Tinker AFB, OK, Robins AFB, GA, Hanscom AFB, MA, Hill AFB, UT, Eglin AFB, FL.  The AFLCMC/IN mission is to engage and support AFLCMC programs, projects, technology development and development planning efforts in addressing Intelligence, Surveillance, and Reconnaissance (ISR) supportability, and adversary/threat considerations in the form of Acquisition Intelligence (AI) support.  The AFLCMC/IN mission also enables linkages to the Air Force and Joint/National Intelligence Communities (IC), provides predictive battle space awareness to local force protection activities, and provides local/regional Special Security Office (SSO) support and Joint Worldwide Intelligence Communication Services (JWICS) access.  AFLCMC/IN is responsible for ensuring information superiority and agile combat support by providing a wide range of intelligence acquisition and sustainment services meeting warfighter requirements for information assurance (IA), communications security, foreign threat and intelligence/force protection products and cyber capabilities.  AFLCMC/IN leads the integration of intelligence considerations—both ISR acquisition supportability issues and adversary/threat information—into the Center's programs and projects. 

Responsibilities

• Attend meetings.
• Prepare/present briefings, graphics, and visuals for/to leadership.
• Prepare security paperwork, including but not limited to DD Form 2875 and Communications Security (COMSEC) inspection criteria.
• Assist in access control and perform escort duties for Video Teleconferencing (VTC) visitors.
• Answer telephones and other modes of administrative communications in the performance of duties.
• Perform self-inspections; identify security discrepancies, and report security incidents.
• Support security inspections; identify security discrepancies, assist in report preparation.
• Perform courier responsibilities within the local area.
• Control program media and information within Air Force Materiel Command (AFMC) security guidelines.
• Populate and update databases, including but not limited to suspense tracking, personnel access, facility, JWICS system, and SharePoint, in the performance of duties assigned. 
• Handle JWICS communications to ensure that cognizant parties are informed and that appropriate responses are prepared, coordinated and communicated while maintaining the appropriate security disciplines. 
• Tasks include, but are not limited to:  
  • Support in the proper handling to include preparation and tracking of physical classified products entering or leaving the facility.
  • Planning, formulation, editing, development, publication and storage of Special Access Program (SAP) and Top Secret/Sensitive Compartmented Information (TS/SCI) products.
  • Support meetings and events attended or hosted by the Senior Intelligence Officer (SIO) on an as-required basis.
  • Develop, maintain and modify schedules and calendars as required on multi-level security systems.
  • Use updated Security Classification Guide (SCG), or other source documents, to perform classification reviews on all JWICS IT documentation ensuring proper derivative classification on all documents encountered during performance of duties.
  • Support of administrative tasks as necessary to support management acquisition and operations functions.   

Qualifications

• Clearance: Must have or able to obtain and maintain a Top Secret/SCI security clearance
• Master’s or Doctorate Degree in a related field and at least twenty (20) years of experience in the respective technical / professional discipline being performed, twelve (12) years of which must be in the DoD OR,
• Bachelor’s Degree in a related field and twenty-five (25) years of experience in the respective technical/professional discipline being performed, fifteen (15) years of which must be in the DoD OR,
• Thirty (30) years of directly related experience with proper certifications as described in the PWS labor category performance requirements, twenty (20) years of which must be in the DoD

Working Conditions and Physical Requirements:

• May be required to lift 50 lbs.
• May be required to travel within the organizational geographic area of responsibility
• Some travel may be required