The IT Service Desk Manager ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Manages the staff and operations of an organization's technical help desk. Being an IT Service Desk Manager identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. In addition, IT Service Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The IT Service Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Working as an IT Service Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
In-house Service Technician to Support Commercial Equipment
Are you an experienced Field Service Technician looking for an opportunity for an in-house technical call center atmosphere including a hybrid work environment? This position might be for you!
Duke Manufacturing Company is seeking someone with commercial equipment technical knowledge to join our Customer Care Support team. This position helps troubleshoot and resolve customer concerns related to commercial food equipment.
Duke is a modern food service equipment manufacturer, family owned and operated for over 90 years with more than 700 employees worldwide. Our purpose is to Nourish Our World through integrated solutions that connect people, equipment, and technology to improve throughput, efficiency, and quality.
This role will be a good fit for you if you:
Basic Qualifications:
Visit us at https://dukemfg.com/careers for more information and see the Attached Job Description for more details on job responsibilities and qualifications.
Duke Manufacturing believes affordable and flexible benefit choices are important to meeting the needs of our diverse workforce. We take a long-term view to provide comprehensive offerings for employees at each stage of life and their career. Our US benefits package is shown below, with similar benefits available in other regions.
Duke Manufacturing is an Equal Opportunity Employer