Technical Customer Support Manager jobs in Nassau, NY

The IT Service Desk Manager ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Manages the staff and operations of an organization's technical help desk. Being an IT Service Desk Manager identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. In addition, IT Service Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The IT Service Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Working as an IT Service Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Customer Support Representative - Front Desk Manager
  • Front Desk Manager - Fred Astaire Dance Studios
  • Albany, NY PART_TIME
  • We are growing! Fred Astaire Dance Studios® is excited to be adding to our team of professionals. We are currently hiring for a Customer Support Representative. Do you enjoy making others smile, helping those around you, staying organized and being part of a fast paced environment? If so, then we may have the opportunity for you.

    This role is of critical importance to the client, staff and studio experience. On a daily basis you will greet students and answer questions about their accounts and studio activities. You will also help keep information organized to best help management and staff succeed. A love of people and building rapport will be a must as you talk to possible new clients and share with them how we can improve the quality of their life through dance. We know this won’t be for everyone, but if this sounds like a great fit for you, please apply quickly as we are looking to hire this new team member as soon as possible.

    Who we are:

    Enriching lives – physically, mentally, emotionally & socially, through the positive, transforming power of dance.

    Fred Astaire Dance Studios® is the leader in ballroom dance instruction across the country and around the world. Founded in 1947 with one studio on Park Avenue in Manhattan, we have grown our franchise network to 180 dance studio locations serving over 25,000 students! We are global family, proudly honoring the legacy of Mr. Fred Astaire, committed to pursuing excellence of life through dance.

    We welcome everyone who is interested in starting their dance journey because we believe that dance is for everybody and for every BODY! People ask “Why do students stay with Fred Astaire Dance Studios®?” It is because of the atmosphere of kindness, warmth and care given and received at every location. It’s what our students tell us they notice from the first time they step inside our studio – an energy and sense of “FADS community” that is welcoming, non-judgmental, and FUN!

    Fred Astaire Dance Studios® has something for everyone. We offer group and private lessons, choreograph wedding dances or just prepare the happy couple and wedding party for the big day, provide opportunities to perform in beautiful venues, host local parties for dance practice and comradery and we host an average of 35 spectacular branded National, Inter-Regional and Regional Dance Competitions annually giving our students and professionals opportunities to compete in a variety of categories.

  • 2 Months Ago

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Technical Support Specialist I
  • Health Research, Inc
  • Albany, NY FULL_TIME
  • Applications to be submitted by April 30, 2024Compensation Grade:P16Compensation Details:Minimum: $57,247.00 - Maximum: $57,247.00 AnnuallyDepartment(OHEHR) AI - AIDS InstituteAbout Health Research, I...
  • 6 Days Ago

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Technical Support Specialist
  • Software People
  • Albany, NY CONTRACTOR
  • Direct Client - Backfill position. Phone/Skype Hire. Onsite from day 1 Location: Albany, NY Duration: 12 months Responsibilities Regularly maintain IT equipment including, but not limited to, digital ...
  • 11 Days Ago

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Technical Support Representative
  • Danaher Water Quality Platform
  • Albany, NY FULL_TIME
  • XOS (www.xos.com) is a leading manufacturer of application-specific X-ray analyzers. In today’s highly competitive environment one of the key differentiators for sustained long term success is an orga...
  • 23 Days Ago

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Technical Support Specialist
  • HANYS - Healthcare Association of New York State
  • Rensselaer, NY FULL_TIME
  • Title Technical Support Specialist EOE Statement As an Equal Opportunity / Affirmative Action Employer, HANYS actively seeks candidates who are female, minority, disabled and/or veterans and will not ...
  • 1 Month Ago

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Architectural Project Manager - Albany, NY area
  • Synerfac Technical Staffing
  • Albany, NY FULL_TIME
  • Industry Leading Engineering Consultant firm is seeking an experienced Architectural/Engineering Project Manager for our New York areas to lead a wide range of projects. Company is currently targeting...
  • 1 Month Ago

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0 Technical Customer Support Manager jobs found in Nassau, NY area

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Senior Configuration Management Analyst
  • General Dynamics Information Technology
  • Rensselaer, NY
  • Senior Configuration Management Analyst Transform technology into opportunity as a Senior Configuration Management Analy...
  • 4/23/2024 12:00:00 AM

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Project Manager for Facilities and Infrastructure
  • NY CREATES
  • Albany, NY
  • About NY CREATES: NY CREATES is a leading research and development hub as well as a commercialization facilitator in adv...
  • 4/23/2024 12:00:00 AM

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Infrastructure Technician
  • Internet Service Provider
  • Troy, NY
  • Job Description Job Description Infrastructure Technician: We are a rapidly growing company setting the new standard in ...
  • 4/23/2024 12:00:00 AM

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Network Engineer
  • Internet Service Provider
  • Troy, NY
  • Job Description Job Description Network Engineer: We are a rapidly growing company setting the new standard in deliverin...
  • 4/23/2024 12:00:00 AM

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Senior Software Engineer/Developer
  • Health Research, Inc.
  • Albany, NY
  • Applications to be submitted by May 17, 2024 Compensation Grade: P25 Compensation Details: Minimum: $88,387.00 - Maximum...
  • 4/21/2024 12:00:00 AM

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Senior Software Engineer
  • Warner Bros. Discovery
  • Troy, NY
  • Every great story has a new beginning, and yours starts here. Welcome to Warner Bros. Discovery... the stuff dreams are ...
  • 4/21/2024 12:00:00 AM

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Level I Systems Engineer
  • Stored Technology Solutions Inc
  • Albany, NY
  • Position Summary: As a Level I Systems Engineer, you will play a key role in delivering high-quality technical support t...
  • 4/21/2024 12:00:00 AM

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Deputy Chief Information Officer / Assistant Vice President of Integrated Technologies
  • Empire State University
  • Saratoga Springs, NY
  • Job Description: SUNY Empire State University is currently seeking a Deputy Chief Information Officer / Assistant Vice P...
  • 4/20/2024 12:00:00 AM

Nassau, the name of several places in New York State, may refer to: Nassau (village), New York Nassau (town), New York Nassau County, New York Nassau Island, former name of Long Island...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Customer Support Manager jobs
$115,539 to $152,520
Nassau, New York area prices
were up 1.5% from a year ago