The IT Service Desk Manager ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Manages the staff and operations of an organization's technical help desk. Being an IT Service Desk Manager identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. In addition, IT Service Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The IT Service Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Working as an IT Service Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Nesco Resource is partnering with a medical equipment company located near Hauppauge in their search for Technical Customer Support Representatives. This is a temporary-to-hire role that will support troubleshooting and repairing medical devices.
Candidates will troubleshoot and provide technical support to customers over the phone and via email. Candidates must also be able to calibrate equipment accurately and perform routine maintenance and repairs when necessary. Ideal candidates can work with the utmost attention to detail and provide an excellent customer experience. Training will be provided but you must have technical skills.
Responsibilities of the Technical Customer Support Representative:
Qualifications of the Technical Customer Support Representative:
Payrate: $24.00-$25.00/hr.
Apply now to be considered for the Technical Customer Support Representative role.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Benefits:
Employee Referral Program, Paid Holidays, Paid sick days, Parking , Performance bonus, Vacation/paid time off
About the Company:
Nesco Resource, LLC
Companies need talent. You want job opportunities.
That’s where we come in. We create meaningful connections between companies and candidates, and we’ve been doing it for over 65 years.
Our national workforce solutions include contract, contract-to-hire, direct placement services, and managed services for a variety of industries.
We employ specialized recruiters focused in Engineering, Information Technology, Accounting & Finance, Administrative & Customer Service, and Manufacturing & Distribution.
When you need to find a job, we're your partner.
Company Size:
10,000 employees or more
Industry:
Staffing/Employment Agencies
Founded:
1956
Website:
https://nescoresource.com/
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