Technical Customer Support Manager jobs in New Suffolk, NY

Nesco Resource is partnering with a medical equipment company located near Hauppauge in their search for Technical Customer Support Representatives.  This is a temporary-to-hire role that will support troubleshooting and repairing medical devices.
Candidates will troubleshoot and provide technical support to customers over the phone and via email. Candidates must also be able to calibrate equipment accurately and perform routine maintenance and repairs when necessary. Ideal candidates can work with the utmost attention to detail and provide an excellent customer experience. Training will be provided but you must have technical skills.

Responsibilities of the Technical Customer Support Representative:

• Troubleshooting and updating malfunctioning equipment over the phone
• Completing tasks that are assigned, i.e. calling to schedule local repair service, following up with customers
• Documenting work performed
• Desk work, which includes answering phones and email for the parts desk and/or service dispatch desk, and providing tech support

Qualifications of the Technical Customer Support Representative:

• Have working basic knowledge of plumbing, electrical and computer skills
• Be able to interact professionally with customers over the phone

Payrate: $24.00-$25.00/hr.

Apply now to be considered for the Technical Customer Support Representative role. 

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Benefits:
Employee Referral Program, Paid Holidays, Paid sick days, Parking , Performance bonus, Vacation/paid time off

About the Company:
Nesco Resource, LLC

Companies need talent. You want job opportunities.

That’s where we come in. We create meaningful connections between companies and candidates, and we’ve been doing it for over 65 years.
Our national workforce solutions include contract, contract-to-hire, direct placement services, and managed services for a variety of industries.

We employ specialized recruiters focused in Engineering, Information Technology, Accounting & Finance, Administrative & Customer Service, and Manufacturing & Distribution.

When you need to find a job, we're your partner.

Company Size:
10,000 employees or more

Industry:
Staffing/Employment Agencies

Founded:
1956

Website:
https://nescoresource.com/