Technical Customer Support Manager jobs in Pensacola, FL

The IT Service Desk Manager ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Manages the staff and operations of an organization's technical help desk. Being an IT Service Desk Manager identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. In addition, IT Service Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The IT Service Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Working as an IT Service Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Technical Support Specialist Lead
  • Vertex Solutions
  • Milton, FL FULL_TIME
  • Title: Technical Support Specialist Lead

    Reports to: Site Lead

    Classification: Exempt

    Salary Range: N/A

    Labor Category: Technical Support Specialist Lead

    Full-Time/Part-Time: Full-Time

    Location: NAS, Whiting Field, FL

    *****Contingent upon contract award*****

    Job Summary:

    Vertex Solutions is looking for a Lead Technical Support Specialist with a minimum of seven (7) years of information technology support experience. The Lead Technical Support Specialist will work primarily from NAS, Whiting Field with 5% - 10% travel required. Familiarity with DoD Information Technology regulations is desired.

    Essential Functions:

    Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

    • Provide technical support for on-site operations at NAS, Whiting Field, FL in support of a complex project.
      • Perform installation and provide technical support for Virtual Reality (VR) and Mixed Reality (MR) Training Devices supporting Undergraduate Pilot Training (UPT).
      • Coordinate all logistics/requirements with gov for installation within gov spaces.
      • Manage customer relationships and expectations.
    • Attend progress meetings with Government stakeholders, site managers, and Vertex senior management, taking appropriate actions when necessary.
    • Work with site managers to maintain an effective quality assurance program and standardization within the program.
    • Provide excellent customer service to contractors, partners, government agencies, etc. to resolve issues and ensure client satisfaction.

    Competencies:

    • In-depth and up-to-date knowledge of IT hardware and software
    • Ability to install, configure, and troubleshoot IT hardware and software
    • Create and analyze records/logs to determine trends in IT issues
    • Test and validate IT hardware and software
    • Troubleshoot advanced/escalated hardware and software issues (Windows 10 PC, third-party applications, flight simulation hardware, etc)
    • Ensure project/install/configuration deadlines and team goals are met
    • Ensure IT updates and configuration standards are executed appropriately
    • Collaborate on technical documentation/continuity
    • Good analytical and problem-solving skills to assess needs and recommend solutions
    • Ability to create products with extremely high attention to detail and accuracy
    • Ability to interact with team members and stakeholders in a problem-solving, constructive manner
    • Ability to successfully manage and meet multiple, simultaneous project deadlines in a fast-paced environment
    • Ability to multi-task and work both in a team and independently
    • Must be organized, detail-oriented, and customer service focused

    Supervisory Responsibility:

    • Mentor junior Technical Site Support Specialists
    • Coordinate and oversee project task assignments for Technical Site Support Specialists
    • Assist with screening Technical Site Support Specialist job applicants

    Work Environment:
    This job operates from an office environment.

    Physical Demands:
    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit and work on a computer for long periods of time. The employee is frequently required to stand, walk, stoop, and kneel. The employee must be able to lift and carry up to 75 pounds as needed. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, depth vision, and the ability to adjust focus.

    Position Type/Expected Hours of Work:
    Some flexibility in hours is allowed, but the employee must be available during the “core” work hours of 0900 - 1600. Occasional evening and weekend work may be required as job duties demand.

    Travel:
    5% - 10% travel is anticipated for this position. Main travel locations are to other AETC UPT locations as directed.

    Required Education, Experience, and Skills:

    • Experience in troubleshooting, installing and operating Information Technology systems
    • Installing/administering high-performance Windows 10 PCs

    Preferred Education, Experience, and Skills:

    • Associates or Bachelor’s in Information Technology or related field
    • VR simulation-based training experience
    • Flight simulation experience
    • High-performance/gaming PC experience
    • CompTia Sec certification
    • CompTia A certification
    • DOD Information Technology experience

    Work Authorization/Security Clearance:
    In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Background checks - criminal, civil, employment, and education required. Drug screening in compliance with drug-free workplace standards.

    Other Duties:
    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.


    Vertex Solutions, LLC is an “Equal Opportunity Employer,” and prohibits, in all employment-related practices and decisions, discrimination, harassment, or prejudicial treatment against any person based on race, color, religion, national or ethnic origin, gender, pregnancy, childbirth, pregnancy-related conditions, age, disability, veteran status, or otherwise as provided by federal, state, or local law.

  • 4 Days Ago

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Technical Support- Intern
  • Gulf Winds Credit Union
  • Pensacola, FL INTERN
  • The User Technology Specialist internship at Gulf Winds Credit Union is an entry level role within our Technical Support team. This position will expand real-world experience for a junior technician o...
  • 8 Days Ago

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Technical Writer Support (On-Site)
  • First Division Consulting
  • Panama, FL FULL_TIME
  • Contingent upon contract award.Location: Center for Explosive Ordnance Disposal and Diving (CEODD), Panama City, FLFirst Division Consulting is seeking an experienced Technical Writer to provide vital...
  • 4 Months Ago

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Technical Support Supervisor II
  • Reliance Test & Technology
  • Eglin AFB, FL FULL_TIME
  • Job Description: TECHNICAL SUPPORT SUPERVISOR II Mission Department Eglin AFB Open Position Request Number R-E-24 CLASSIFICATION: Technical Support Supervisor II GRADE: Exempt; Regular Full-time LOCAT...
  • 1 Month Ago

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Technical Support Supervisor II
  • Reliance Test & Technology
  • Fort Walton Beach, FL FULL_TIME
  • TECHNICAL SUPPORT SUPERVISOR II Mission Department Eglin AFB Open Position Request Number R-E-24 CLASSIFICATION: Technical Support Supervisor II GRADE: Exempt; Regular Full-time LOCATION: ERCC, Test S...
  • 1 Month Ago

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Project Manager -Panama City
  • Applied Technical Systems, Inc.
  • Panama, FL FULL_TIME
  • Job Title Project Manager -Panama City Education Bachelor's Degree Location Panama City - Panama City, FL US (Primary) Career Level Senior Manager Category Information Technology Salary Grade Job Type...
  • 11 Days Ago

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0 Technical Customer Support Manager jobs found in Pensacola, FL area

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Service Desk Coordinator
  • INSPYR Solutions
  • Pensacola, FL
  • Title: ServiceDesk Coordinator Location: hybrid Duration: 6+ months Compensation: 20-30/hr Work Requirements: US Citizen...
  • 3/28/2024 12:00:00 AM

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Senior IT Support Specialist*
  • VT Mobile Aerospace Engineering
  • Pensacola, FL
  • ** VT Mobile Aerospace Engineering** ** Senior IT Support Specialist*** Pensacola, FL 32504 ST Engineering Aerospace loc...
  • 3/27/2024 12:00:00 AM

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Cyber security Incident Res ponder --Top-Secret Clearance
  • EPIC SYSTEMS INC
  • Pensacola, FL
  • Job Title: Cyber security Incident Res ponder --Top-Secret Clearance Work Location: Pensacola, FL Cyber security Inciden...
  • 3/25/2024 12:00:00 AM

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Sr. Network Administrator - 3rd Shift
  • Criterion Systems, Inc.
  • Pensacola, FL
  • Overview: At Criterion Systems, we developed a different kind of businessa company whose real value is a reputation for ...
  • 3/25/2024 12:00:00 AM

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Help Desk / Service Desk Coordinator - (Onsite 10 Days a month) - LOCALS ONLY
  • Zillion Technologies, Inc.
  • Pensacola, FL
  • US CITIZENS / GREEN CARD / EAD GREEN CARD HOLDERS HOLDERS ONLY NO THIRD PARTIES PLS Location : PENSACOLA, FL THIS IS A D...
  • 3/24/2024 12:00:00 AM

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Cyber Security Engineer - Principal I
  • Novel Applications of Vital Information
  • Pensacola, FL
  • Residency Status: ALL Candidates Must Be A U.S. Citizen Clearance: Candidates Must have an Active Secret clearance and t...
  • 3/24/2024 12:00:00 AM

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Sr. Linux Systems Administrator
  • Node.Digital
  • Pensacola, FL
  • Sr. Linux Systems Administrator Location: Pensacola, FL Must have an active Secret Security Clearance Node is supporting...
  • 3/24/2024 12:00:00 AM

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Information Systems Security Officer
  • Leidos
  • Pensacola, FL
  • Description Leidos is a FORTUNE 500 company bringing a mix of innovative technology and sector expertise to customers in...
  • 3/5/2024 12:00:00 AM

Pensacola (/ˌpɛnsəˈkoʊlə/) is the westernmost city in the Florida Panhandle, approximately 13 miles (21 km) from the border with Alabama, and the county seat of Escambia County, in the U.S. state of Florida. As of the 2010 census, the city had a total population of 51,923, down from 56,255 at the 2000 census. Pensacola is the principal city of the Pensacola metropolitan area, which had an estimated 461,227 residents in 2012. Pensacola is a sea port on Pensacola Bay, which is protected by the barrier island of Santa Rosa and connects to the Gulf of Mexico. A large United States Naval Air Statio...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Customer Support Manager jobs
$95,181 to $125,649
Pensacola, Florida area prices
were up 1.5% from a year ago