Technical Customer Support Manager jobs in Port Arthur, TX

The IT Service Desk Manager ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Manages the staff and operations of an organization's technical help desk. Being an IT Service Desk Manager identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. In addition, IT Service Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The IT Service Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Working as an IT Service Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Entry Level Technician
  • Alliance Technical Group
  • Port Arthur, TX FULL_TIME
  • Description

    Are you tired of retail or restaurant work? Do you want to learn a skilled trade in the oil and gas industry? Would you love a new career with a company offering training, opportunities to advance, and the potential for multiple pay increases in your first year? Apply for our Entry Level position with Alliance! As a Monitoring Technician, you will work in a recession-proof industry protecting the environment and have the opportunity to learn and advance within our rapidly growing company. We offer a starting pay rate of $19.05 with a clear career path for upward mobility, paid time off, great benefits, and quarterly profit-sharing bonuses. Apply now!

    At Alliance, we are committed to fostering a workplace and community that embraces diversity, equity, and inclusion as core values. We believe that a diverse and inclusive environment not only enriches our organization, but also strengthens our ability to innovate, collaborate, and succeed.

    During our comprehensive training process, you will learn the following responsibilities for the Entry Level Monitoring Technician (LDAR) position which are located onsite at our client sites:

    • Daily monitoring of components to detect leaking equipment (valves, pumps, connectors, etc.) which can be a source of emissions and volatile hazardous air pollutants
    • Perform and record calibrations on analyzers before use
    • Perform preventative maintenance and troubleshooting on analyzers
    • Identify and report changes to components while performing monitoring
    • Identify and report new or removed components while performing monitoring
    • Identify and report Audio Visual Olfactory (AVO) leaks, Open-Ended Lines (OEL)
    • Identify and report components with missing identification tags
    • Support leak repair activities at customer work sites as required
    • Complete Job Hazard Analysis (JHA) daily
    • Complete Equipment and Vehicle Inspections as required
    • Complete daily paperwork (job summary, component change forms, missing tags, etc)
    • Attend and participate in daily toolbox meetings and scheduled safety meetings
    • Complete all safety and knowledge trainings as assigned

    Requirements:

    • Ability to pass a comprehensive background check and drug screening
    • Ability to be on your feet for 8-10 hours per day on uneven ground (concrete, rock, grass, mud/dirt, etc.), while wearing the monitoring backpack (weighing up to 25 lbs.) as well as carry other equipment as needed (ladders, water coolers, etc.)
    • Love being outdoors, working safely in all weather conditions
    • Ability and desire to climb stairs and ladders to high heights (up to 300ft)
    • Ability to understand and use hand-held device, and have some mechanical abilities (preferred)
    • Reliable transportation to the worksites is required

    Alliance Technical Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.





     

  • 6 Days Ago

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Quality Completions Specialist
  • STSI Technical Staffing Services
  • Sabine Pass, TX FULL_TIME
  • Quality Completions Specialist Position Summary: The Quality Completions Specialist is responsible for the setup, tracking, scoping, and documentation of the completions database. A successful Quality...
  • 26 Days Ago

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Warehouse Support
  • The Home Depot
  • Port Arthur, TX FULL_TIME
  • Job DescriptionPosition Purpose:Associates in a Warehouse Support role may perform activities related to scheduling inbound and/or outbound activities in the Distribution Center; ensure inventory accu...
  • 28 Days Ago

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Multi Position Facility Support
  • Keystone Engineering Inc.
  • Port Arthur, TX FULL_TIME
  • Keystone Engineering Inc. opened for business in 1988 and for decades, has been a reliable provider of qualified engineering resources and technically innovative solutions. Keystone was founded to be ...
  • 16 Days Ago

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Program Support Specialist
  • MMC Group
  • Port Arthur, TX CONTRACTOR
  • Overview: We are seeking a dedicated Program Specialist to join our team. The ideal candidate will have a passion for public health, program development, and project management. This role offers the o...
  • Just Posted

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Customer service team
  • Jason's Deli
  • Port Arthur, TX FULL_TIME
  • Pay : $10 to $15 / hr tips Jason’s Deli is a family-owned business that has been enjoyed by its communities since 1976. At Jason’s Deli, we work hard to ensure that our employees are rewarded with adv...
  • 10 Days Ago

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0 Technical Customer Support Manager jobs found in Port Arthur, TX area

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Support Specialist (Warehouse, Inventory Control & Will Call)
  • Swagelok Southeast Texas
  • Nederland, TX
  • Position Summary: This sales support role provides the opportunity to learn and experience different aspects of the busi...
  • 4/19/2024 12:00:00 AM

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Support Specialist (Warehouse, Inventory Control & Will Call)
  • Swagelok Southeast Texas
  • Nederland, TX
  • Job Description Job Description Position Summary: This sales support role provides the opportunity to learn and experien...
  • 4/19/2024 12:00:00 AM

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Help Desk Specialist - Solarwinds
  • Creative Financial Staffing
  • Beaumont, TX
  • Help Desk Specialist (Short-Term Contract) Why join this organization as a Help Desk Specialist? Competitive Compensatio...
  • 4/19/2024 12:00:00 AM

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Operator - Platform Offshore
  • Genesis Energy, L.P.
  • Port Arthur, TX
  • The midstream segment of the energy industry is a critical business, and at Genesis Energy, we know how to capitalize on...
  • 4/19/2024 12:00:00 AM

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Senior Desktop Support Technician
  • Randstad Digital Americas
  • Orange, TX
  • Title: Desktop Support Technician Location: Orange, Texas 77630 Duration: 12 month contract (w2 and full time hours) wit...
  • 4/18/2024 12:00:00 AM

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Senior Desktop Support Technician
  • Randstad Digital Americas
  • Orange, TX
  • Title: Desktop Support Technician Location: Orange, Texas 77630 Duration: 12 month contract (w2 and full time hours) wit...
  • 4/16/2024 12:00:00 AM

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Program Support Specialist
  • MMC Group LP
  • Port Arthur, TX
  • Job Description Job Description JOB SUMMARY: The Program Support Specialist supports the mission of client by providing ...
  • 4/16/2024 12:00:00 AM

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Program Support Specialist
  • MMC Group LP
  • Beaumont, TX
  • Job Description Job Description JOB SUMMARY: The Program Support Specialist supports the mission of client by providing ...
  • 4/16/2024 12:00:00 AM

Port Arthur is a city in Jefferson County within the Beaumont–Port Arthur metropolitan area of the U.S. state of Texas. A small portion extends into Orange County. It is 90 mi (140 km) east of Houston. It is host to the largest oil refinery in the United States (the 600,000 bpd Saudi Aramco - Motiva Enterprises refinery). The population of Port Arthur was 53,818 at the 2010 census, down from 57,755 at the 2000 census. Early attempts at settlements in the area had all failed. However, in 1895, Arthur Stilwell founded Port Arthur, and the town quickly grew. Port Arthur was incorporated as a city...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Customer Support Manager jobs
$99,741 to $131,665
Port Arthur, Texas area prices
were up 1.2% from a year ago