The IT Service Desk Manager ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Manages the staff and operations of an organization's technical help desk. Being an IT Service Desk Manager identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. In addition, IT Service Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The IT Service Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Working as an IT Service Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Are you tired of retail or restaurant work? Do you want to learn a skilled trade in the oil and gas industry? Would you love a new career with a company offering training, opportunities to advance, and the potential for multiple pay increases in your first year? Apply for our Entry Level position with Alliance! As a Monitoring Technician, you will work in a recession-proof industry protecting the environment and have the opportunity to learn and advance within our rapidly growing company. We offer a starting pay rate of $19.05 with a clear career path for upward mobility, paid time off, great benefits, and quarterly profit-sharing bonuses. Apply now!
At Alliance, we are committed to fostering a workplace and community that embraces diversity, equity, and inclusion as core values. We believe that a diverse and inclusive environment not only enriches our organization, but also strengthens our ability to innovate, collaborate, and succeed.
During our comprehensive training process, you will learn the following responsibilities for the Entry Level Monitoring Technician (LDAR) position which are located onsite at our client sites:
Requirements:
Alliance Technical Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.
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0 Technical Customer Support Manager jobs found in Port Arthur, TX area