Technical Customer Support Manager jobs in Rhode Island

wedi Corporation (www.wedicorp.com), is the worldwide industry leader in the manufacturing and development of high-performance and quality shower systems and backer board systems used in the construction of custom tiled wet rooms.

We are immediately hiring a Technical Sales Support Manager for our Northeastern USA territory with a concentration and home base (remote sales opportunity) in one of the four states in the territory. This territory covers Maine, Massachusetts, New Hampshire and Rhode Island.

Your background and experience should be in the construction trades, and you should have a talent for sales. Alternatively, your background and experience is in sales and you have a talent for construction and product installation. The primary job responsibility is to develop and support sales- and business growth with contractors, installers, retailers, architects, builders, or wholesale distributors in the tile, flooring, or building materials industry in the territory.

This is a field sales position with approximately FOUR days of local and/or regional travel throughout the territory per week with some overnight.

Responsibilities:

• Drive, develop, promote, and grow sales of wedi products and systems throughout territory,
• Develop and maintain solid working relationships with professional installers and contractors, retailers, specifiers, builders, wholesale distributors, and other key business influencers,
• Retain current accounts and prospect new business opportunities,
• Support professional installers with questions and assistance and offer educational training on installation sites and in workshops and classes,
• Consult with retailers and wholesale distributors and offer training on product knowledge, product handling, and sales process,
• Consult with wholesale distributors to improve product mix and local stock availability and turns,
• Successfully launch and promote new and legacy products via hands-on product demonstrations, presentations & professional product displays,
• Collaborate with Corporate resources such as Technical, Customer Service, Marketing, Logistics, etc., to deliver exceptional standards of service to wedi customers,
• Drive lead generation through job site visits, cold calls, prospecting etc.,
• Develop and successfully execute field sales action plans and campaigns,
• Achieve and exceed targets, goals, and objectives, as established with Regional Sales Manager and regional team,
• Represent wedi as an industry leader through exceptional professional standards, and a 'customer first' approach.

Experience and Skills:

• Minimum 4 years outside sales experience and/or minimum 4 years knowledge of building materials industries is required.
• Knowledge of flooring or tile installation systems is highly desirable.
• Must be able to conduct product presentations and demonstrations confidently and professionally.
• Must be able to operate non-power and power tools, demonstrate good mechanical or hands-on skills to meet the needs of intensive and physically demanding field support and service.
• Technically proficient and familiar with architectural specifications and construction design elements.
• High level of work ethics, energy, and enthusiasm for the business and be customer-driven and professional.
• Team player.
• Excellent communication skills written and verbal, be able to make sound business decisions, influence, be assertive, and close a sale
• Proficient in digital systems: Microsoft Word, basic Excel, Email, Internet, PowerPoint.
• Self-starter. Able to use initiative, work, and adapt to a fast-paced and changing market.
• Must possess a valid driver's license and a clean driving record. Must be able to travel throughout assigned territory as per advertised amounts, including some overnight.
• Must be able to lift to 70 pounds on occasion, with a carrying capability of 50-55 pounds.

Education

• Minimum high school diploma with relevant industry work experience

Benefits

• Industry competitive compensation (salary, commission, bonus)
• Approved business expenses paid
• Per diem to contribute to covering personal expenses while traveling
• Company phone and laptop
• Company car (Ford F150 truck)
• Excellent benefits package to include:
  • Medical, and Dental Insurance Day 1 of employment through United Healthcare
  • Voluntary Company Paid benefits: Short term disability, long term disability and Basic Life and AD/D insurance
  • 15 Paid Time off (PTO) annually, 20 PTO after 4 years completed.
  • 401K match up to 4%

As an equal opportunity employer wedi corp. does not discriminate on the basis of (perceived or actual) race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, protected veteran status, or any other legally protected characteristic.