Technical Customer Support Manager jobs in Riverside, CA

Customer Service & Technical Support Representative.

At EGR, Inc., we strive to offer the best customer service and technical support possible to our consumers and our customers. EGR, Inc. is looking for an in-office additional individual to be part of our successful multi-faceted customer service team. The ideal candidate would have two or more years of customer service experience and understand the “customer first” mentality. Good written and verbal communication skills and automotive accessory installation experience are a plus. Problem-solving skills and an outgoing personality will help when dealing with our clientele.

EGR is a trusted truck and SUV accessories leader, backed by over 50 years of expertise. Our unwavering commitment to quality, durability, and functionality sets us apart. We take pride in offering top-tier off-road and pickup truck accessories, guided by family values. With a steadfast work ethic and competitive pricing, EGR USA delivers superior products. Experience unmatched quality and start your career with the EGR USA team.

Job Duties/Responsibilities:

• Establish and maintain strong relationships with Automotive Aftermarket and OE customers.
• Investigate and solve customer issues with orders, shipping issues, and other service needs.
• Order entries to include but are not limited to PO, warranty, samples, and hardware kits.
• Answer the phone and reply to customers through email, chat, and other means of communication.
• Helping with technical questions regarding installation, fitment issues, and other tech support needed (training will be provided).
• Working with other departments, such as Quality, Product Development, and Sales, to reach the desired outcome.
• Receive and process EDI orders and orders from online retailers, D2C consumers, and Amazon orders.
• Submit advanced shipping notices and work with shipping clerks to ensure orders go out quickly and efficiently.
• Quoting customers on shipping costs, product costs, etc.
• Process invoices, orders, cancellations and supply the customer with call tags if needed.
• Run backorder reports and communicate with the customer about their backorder status.
• Provide technical/installation support to customers and end users.
• Write up and process customer stock adjustments and Returned Goods Authorizations (RGAs)
• Help other departments with special projects when needed.
• Other duties as requested.

Skills and attributes:

• A Strong sense of customer service and the ability to defuse a customer when needed.
• The understanding of how to install accessories and read installation sheets.
• Good organizational skills and a positive attitude are a must.
• Knowledge of Microsoft Office, HubSpot, or other CRMs is a PLUS.
• Ability to type 40 WPM and other fundamental data entry skills are required.
• A true team player who is eager to learn new things.
• Problem Solving and thinking outside of the box would be helpful.
• Being punctual and completing tasks in a timely matter is essential.
• Ability to work quickly when under time restraints.
• Some inside sales experience is a plus.
• A desire to grow within a company.

Experience Required:

• Minimum of 1 years customer service experience.
• Proven customer service skills in a fast-paced environment.
• Proven experience in installing some type of product and following installation sheets.

Job Type: Full-time

Salary: From $20.00 per hour

Benefits:

• 401(k)
• Paid time off
• Dental insurance for the employee
• Health insurance for the employee
• Vision insurance for the employee

Experience level:

• 1-year

Shift:

• 8-hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Experience:

• Customer service: 1 years (Required)
• Work Location: In person

Job Type: Full-time

Pay: From $20.00 per hour

Schedule:

• Monday to Friday

Ability to Relocate:

• Ontario, CA 91761: Relocate before starting work (Required)

Work Location: In person