The IT Service Desk Manager ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Manages the staff and operations of an organization's technical help desk. Being an IT Service Desk Manager identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. In addition, IT Service Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The IT Service Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Working as an IT Service Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
We are looking for a Technical Support to join our team in Goleta, CA, US. In this role, you will be providing technical support to our customers and addressing any technical issues they may have. You should have excellent problem-solving skills, a strong customer service background, and technical experience. The ideal candidate will have experience in working with hardware and software, and be comfortable troubleshooting and resolving a range of technical issues. We are looking for a Technical Support Specialist to join our team in beautiful Goleta, California. You will be responsible for providing helpful technical assistance to our customers, troubleshooting hardware and software issues, and answering any questions they might have. We're looking for someone with a strong customer service background and problem-solving abilities, as well as technical knowledge of hardware and software. If you have the necessary skills and experience, we want to hear from you!
Compensation:$22 - $26 hourly
Responsibilities:QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed at the link below as well as those listed here are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Customer Support Representative/CSR Requirements
SKILLS
We are enabling businesses to operate more effectively in a digital world. To drive this we need talented people who are energized by change, ready for challenges, and want to make a difference. To help people work better you need to know them, their business, and how they create value. We place our highest value on meaningful relationships, knowing our customers, and putting our expertise to work for them.
Impulse's Core Values are to "Throw a great party for our customers every day!"
Clear All
0 Technical Customer Support Manager jobs found in Santa Barbara, CA area