Technical Customer Support Manager jobs in Santa Fe, NM

The IT Service Desk Manager ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Manages the staff and operations of an organization's technical help desk. Being an IT Service Desk Manager identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. In addition, IT Service Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The IT Service Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Working as an IT Service Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Technical Project Manager 2
  • Edgewater Technical Associates
  • Los Alamos, NM FULL_TIME
  • Edgewater Technical Associates is seeking qualified candidates for a Technical Project Manager 2 opportunity in Los Alamos, NM at the Los Alamos National Laboratory.

    Citizenship: United States Citizenship is required
    Work Location: 100% Remote
    Clearance: No clearance requirements.

    Education:
    Requires a minimum of a bachelor's degree. Post-graduate coursework and at least 5 years of relevant experience is typically required for this function and level or an equivalent combination of education and experience.

    Technical Project Manager 2
    • Knowledge of methods, processes, and programs used to manage project documents.
    • Effective communication and interpersonal skills both in and out of the field
    • Maintain documentation integrity that meets and/or exceeds LANL standards.
    • Ability to follow work packages, procedures, and specifications.
    • Work with general contractors to ensure the successful completion of projects through proper documentation submission, tracking, and filing.
    • Collaborate with team members on multiple projects daily.
    • Manage changes to scope, schedule, procedure, submittals, drawings, throughout project. Keeping changes in a clean, organized for quick and easy access.

    If you are interested in being considered for this position and your resume clearly outlines your relevant experience for this position, please follow the application steps via our website: www.edgewatertech.net/careers

    Edgewater will not submit your resume without first having detailed discussions with you and obtaining your permission to do so. We look forward to hearing from you!

    WORKING WITH EDGEWATER
    Founded in 2003, Edgewater is a professional and technical services firm supporting the U.S. Department of Energy and the U.S., U.K., and Canadian Commercial Nuclear Industry, and private sector businesses involved in high-hazard or complex operations. Edgewater proudly offers expertise in numerous technical disciplines necessary to support operational environments where Integrated Safety Management and formal, disciplined operations are essential to ensure safety, quality, security, and regulatory compliance.

    Edgewater is committed to recruiting and maintaining a staff of highly skilled professionals to support our customers. In keeping with this objective, we offer highly competitive salaries and employee benefit packages structured to best suit your needs. We offer multiple individual and family benefit options including paid time off, medical, dental, life, vision, and disability insurance, and a pre-tax 401 (k) retirement account with Company matching contributions and 100% vesting for eligible participants beginning DAY 1.

    EQUAL OPPORTUNITY EMPLOYER
    Edgewater is an equal opportunity employer and all qualified applicants will be considered for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, protected Veterans, or individuals with disabilities.

    View all Edgewater opportunities at www.edgewatertech.net/careers
  • 17 Days Ago

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Technical Project Manager 2 (EVMS)
  • Edgewater Technical Associates
  • Los Alamos, NM FULL_TIME
  • Edgewater Technical Associates is seeking qualified candidates for a Technical Project Manager 2 opportunity for our customer in Los Alamos, NM to support the Los Alamos National Laboratory. Per diem:...
  • 8 Days Ago

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Maintenance Support Specialist
  • Edgewater Technical Associates
  • Los Alamos, NM FULL_TIME
  • Edgewater is seeking qualified candidates for a Maintenance Support Specialist 2 opportunity for our customer in Los Alamos, NM to support the Los Alamos National Laboratory (LANL). Per Diem: availabl...
  • 1 Day Ago

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Operations Support Specialist 3
  • Edgewater Technical Associates
  • Los Alamos, NM FULL_TIME
  • Edgewater Technical Associates is seeking qualified candidates for an Operations Support Specialist 2 opportunity in Los Alamos, NM at the Los Alamos National Laboratory (LANL). Citizenship: United St...
  • 6 Days Ago

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Operations Support Specialist 1
  • Edgewater Technical Associates
  • Los Alamos, NM FULL_TIME
  • Edgewater is seeking qualified candidates for an Operations Support Specialist 1 opportunity for our customer in Los Alamos, NM to support the Los Alamos National Laboratory. Location: Onsite with hyb...
  • 9 Days Ago

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Operations Support Specialist 4
  • Edgewater Technical Associates
  • Los Alamos, NM FULL_TIME
  • Edgewater Technical Associates is seeking qualified candidates for an Operations Support Specialist 4 opportunity in Los Alamos, NM at the Los Alamos National Laboratory. Citizenship: United States Ci...
  • 17 Days Ago

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0 Technical Customer Support Manager jobs found in Santa Fe, NM area

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SAP Enterprise Architect
  • Concentrix
  • Santa Fe, NM
  • Job Title: SAP Enterprise Architect Job Description Your Journey at Concentrix + Webhelp Starts Here: At Concentrix + We...
  • 3/28/2024 12:00:00 AM

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Unix System Administrator Full-Time
  • Christus Health
  • Santa Fe, NM
  • Description Primarily responsible for Microsoft Windows Server administration including Microsoft Exchange Server, VMwar...
  • 3/28/2024 12:00:00 AM

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Senior Proposal Manager (Remote)
  • Careerbuilder
  • Santa Fe, NM
  • GovCIO is currently hiring for a forward-leaning, resourceful, team-focused Senior Proposal Manager to join a world-clas...
  • 3/27/2024 12:00:00 AM

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Senior Analyst- Model Validation (US REMOTE)
  • Ally
  • Santa Fe, NM
  • **General information** **Ref #** 17030 **Remote?** Yes **Ally and Your Career** * Ally Financial only succeeds when its...
  • 3/26/2024 12:00:00 AM

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System Administrator I Systems AND Telecommunications/Full-Time
  • Christus Health
  • Santa fe, NM
  • Description POSITION SUMMARY: System Administrator I participates in support of one or more core network services, such ...
  • 3/26/2024 12:00:00 AM

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Senior Solutions Architect (Remote) (1752)
  • Careerbuilder
  • Santa Fe, NM
  • SMX Senior Solutions Architect (Remote) (1752) Santa Fe , New Mexico Apply Now Senior Solutions Architect (Remote) (1752...
  • 3/25/2024 12:00:00 AM

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Remote Senior Software Engineer - Cloud
  • Careerbuilder
  • Santa Fe, NM
  • Building off our Cloud momentum, Oracle has formed a new organization - Oracle Health Data Intelligence. This team will ...
  • 3/25/2024 12:00:00 AM

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Member Support Associate (Work From Home)>
  • Modern Health
  • Santa Fe, NM
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive Pay / Medical, Dental, Vision, Disability & Life Insurance ...
  • 3/24/2024 12:00:00 AM

Santa Fe (/ˌsæntəˈfeɪ/ or /ˈsæntəˌfeɪ/; Tewa: Oghá P'o'oge, Navajo: Yootó) is the capital of the U.S. state of New Mexico. It is the fourth-largest city in the state and the seat of Santa Fe County. This area was occupied for at least several thousand years by indigenous peoples who built villages several hundred years ago, on the current site of the city. It was known by the Tewa inhabitants as Ogha Po'oge ("White Shell Water Place"). The city of Santa Fe, founded by Spanish colonists in 1610, is the oldest state capital in the United States. Santa Fe (meaning "holy faith" in Spanish) had a p...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Customer Support Manager jobs
$99,278 to $131,058
Santa Fe, New Mexico area prices
were up 2.5% from a year ago