Technical Customer Support Manager jobs in South Bend, IN

The IT Service Desk Manager ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Manages the staff and operations of an organization's technical help desk. Being an IT Service Desk Manager identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. In addition, IT Service Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The IT Service Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Working as an IT Service Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Maintenance Manager
  • Synerfac Technical Staffing
  • Winamac, IN FULL_TIME
  • JOB TITLE: Maintenance Manager
    JOB LOCATION: Winamac, IN
    COMPENSATION: $100,000
    - $148,000/yr 15% bonus

    JOB DESCRIPTION:

    This position will manage, plan, organize, lead and direct maintenance and tooling personnel and systems to optimize equipment reliability, effectiveness, ensure plant safety, and maintain internal and external plant facilities. This position will ensure that maintenance personnel will follow procedures, processes, work instructions, etc. in accordance with maintenance best practices, while operating in a team
    -based environment. Will also ensure that the security of the building is maintained and work directly with the team leadership as it pertains to those activities.

    WHAT YOU'LL BE DOING:
    *Champion health and safety initiative within the maintenance functions.
    *Must have knowledge of electrical, mechanical, pneumatic systems and diagrams.
    *Responsible for transforming the maintenance organization to a best
    -in
    -class maintenance organization through effective people leadership as well as the use of LEAN based tools such as Visual Management Systems, SMED, 5S, Value Stream Mapping, and Total Productive Maintenance (TPM)
    *Establish a culture centered around asset & process reliability by using RCM best practices i.e., predictive technologies, precision maintenance, root cause failure analysis, etc.
    *Transition the maintenance group to a heavily metrics
    -based organization that helps support overall Plant business objectives.
    *Provide expectations, accountability, and direction to direct reports.
    *Execute the policy deployment process within the maintenance functions.
    *Assess, train, and develop competencies within the maintenance organization.
    *Specify a maintenance plan for each equipment system. The plan should include predictive maintenance tasks, preventive maintenance tasks, inspection & monitoring activities, spare parts requirements, and organizational requirements, to ensure asset and process reliability.
    *metrics includes MTBF, MTTR, PM compliance performance, tool and die repair scheduling and maintenance of tools, departmental budget, workforce utilization, etc.
    *Manage day
    -to
    -day maintenance activities (break/fix), and work with Operations and Engineering on improvement of OEE (overall equipment effectiveness).
    *Identify and procure materials for maintenance and tooling requirements.
    *Support an operating culture within area of responsibility that promotes involvement, communication, mutual trust and respect, expectations and accountability, and a passion for excellence.
    *Lead and participate in problem solving teams, TPM activities, and other kaizen events in order to improve operating performance and safety; leader will be a core member of the management team that will lead engineered solutions for minimizing safety risks in plant.
    *Lead efforts to ensure building security, exterior grounds safety and building structure integrity. Ensure electrical infrastructure meets compliance codes and is safe and robust for operator usage.
    *Provide technical support in parallel with Engineering on projects involving electrical and mechanical functionality; lead ROI calculations on maintenance related investments to submit to Plant Management
    *Drive the use of existing CMMS tools and enhance as appropriate; drive cultural shift to ensure actionable data is captured and executed upon in a way that drives continuous improvement and asset reliability.
    *Supervision of Tool & Die Technician and Maintenance personnel.

    WHAT YOU"LL NEED:
    *The successful candidate will have a minimum of an associate degree, Bachelor"s degree preferred in Electrical or Manufacturing Engineering (Technical Degree).
    *Ten years" experience as a supervisor or an appropriate combination of education and experience.
    *Fifteen years" experience in maintenance or an appropriate combination of education and experience.
    *Demonstrated past successes in transformational activities in the maintenance organization to support business objectives.
    *Bachelor"s Degree Preferred. Special training and/or certifications in maintenance is a plus. (i.e.) Journeyman status, PLC, electrical, etc.)
    *Certifications desirable: CMRP (Certified Maintenance & Reliability Professional), PMP (Project Management Professional), Six Sigma green belt or higher.

    WHAT WE OFFER YOU:
    *Benefits effective 30 days from date of hire. * Medical, Dental and Vision, HSA, FSA
    *401k Matching, Life Insurance, STD/LTD
    *100% covered tuition reimbursement (including books & reasonable expenses
    *Wellness Program / Lifestyle Rewards / Employee Assistance Program (EAP)
    *Paid Time Off & Holidays
    *Career Arching: Our client allows for a great depth & breadth of knowledge in which you can wear many hats and be exposed to several opportunities.

    #ZRNC









  • 22 Days Ago

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Case Manager
  • Pathways Health and Community Support, LLC.
  • South Bend, IN FULL_TIME
  • Description About your Role: As a Case manager, you will work with children, youth and their families involved in the Child Welfare system. You will provide support, education, and community resource ...
  • 2 Months Ago

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vCIO Technical Account Manager - South Bend Indiana
  • Applied Imaging
  • South Bend, IN FULL_TIME
  • Applied Innovation is seeking a customer service oriented and analytical individual to focus on presales engineering and presenting and post sales account management as a vCIO/Technical Account Manage...
  • 5 Days Ago

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Pharmacist
  • Healthcare Support Staffing, Inc
  • Mishawaka, IN OTHER
  • Pharmacist HealthCare Support is actively seeking a Pharmacist for a 13-week contract located in Mishawaka, Indiana. Benefits of this Pharmacist with HealthCare Support: Immediate enrollment in Health...
  • 17 Days Ago

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RN Hospice
  • Healthcare Support Staffing, Inc
  • Mishawaka, IN OTHER
  • RN Hospice HealthCare Support is actively seeking a RN Hospice for a 13-week contract located in Mishawaka, Indiana. Benefits of this RN Hospice with HealthCare Support: Immediate enrollment in Health...
  • 2 Days Ago

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RN-Hospice
  • Healthcare Support Staffing, Inc
  • Mishawaka, IN OTHER
  • RN-Hospice HealthCare Support is actively seeking a RN-Hospice for a 13-week contract located in Mishawaka, Indiana. Benefits of this RN-Hospice with HealthCare Support: Immediate enrollment in Health...
  • 11 Days Ago

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0 Technical Customer Support Manager jobs found in South Bend, IN area

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Senior Data Engineer
  • Capital One
  • South Bend, IN
  • Center 1 (19052), United States of America, McLean, Virginia Senior Data Engineer Senior Data Engineer Do you love build...
  • 4/22/2024 12:00:00 AM

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Lead Software Engineer, Back End (Golang, AWS)
  • Capital One
  • South Bend, IN
  • West Creek 2 (12072), United States of America, Richmond, Virginia Lead Software Engineer, Back End (Golang, AWS) Do you...
  • 4/22/2024 12:00:00 AM

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Lead Software Engineer, Full Stack (ReactJS, NodeJS, Python, AWS)
  • Capital One
  • South Bend, IN
  • Locations: NY - New York, United States of America, New York, New York Lead Software Engineer, Full Stack (ReactJS, Node...
  • 4/22/2024 12:00:00 AM

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Lead Software Engineer, iOS
  • Capital One
  • South Bend, IN
  • 77 West Wacker Dr (35012), United States of America, Chicago, Illinois Lead Software Engineer, iOS Do you love building ...
  • 4/22/2024 12:00:00 AM

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Lead Software Engineer, Back End (AWS, Java, Python)
  • Capital One
  • South Bend, IN
  • 77 West Wacker Dr (35012), United States of America, Chicago, Illinois Lead Software Engineer, Back End (AWS, Java, Pyth...
  • 4/22/2024 12:00:00 AM

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Senior Software Engineer, Full Stack (Go, Java, Angular, React)
  • Capital One
  • South Bend, IN
  • 77 West Wacker Dr (35012), United States of America, Chicago, Illinois Senior Software Engineer, Full Stack (Go, Java, A...
  • 4/22/2024 12:00:00 AM

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SeniorSoftware Engineer, Full Stack (Java, Go, React, Angular, AWS)
  • Capital One
  • South Bend, IN
  • 77 West Wacker Dr (35012), United States of America, Chicago, Illinois Senior Software Engineer, Full Stack (Java, Go, R...
  • 4/22/2024 12:00:00 AM

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Senior Software Engineer Back End (Python, AWS)
  • Capital One
  • South Bend, IN
  • Center 1 (19052), United States of America, McLean, Virginia Senior Software Engineer Back End (Python, AWS) Do you love...
  • 4/22/2024 12:00:00 AM

South Bend is a city in and the county seat of St. Joseph County, Indiana, United States, on the St. Joseph River near its southernmost bend, from which it derives its name. As of the 2010 census, the city had a total of 101,168 residents; its Metropolitan Statistical Area had a population of 318,586 and Combined Statistical Area of 721,296. It is the fourth-largest city in Indiana, serving as the economic and cultural hub of Northern Indiana. The highly ranked University of Notre Dame is located just to the north in unincorporated Notre Dame, Indiana and is an integral contributor to the reg...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Customer Support Manager jobs
$98,898 to $130,553
South Bend, Indiana area prices
were up 1.3% from a year ago