Technical Customer Support Manager jobs in Springfield, MA

Under the general direction of the Senior Project Manager of Facilities, this individual manages facilities capital and operational projects for existing building renovations, new facilities, interior and exterior infrastructure, exterior horizontal projects and emergencies. They plan, manage and support all activities for projects from program development, planning and design, budget guidelines and compliance with all regulatory standards and codes. They are also responsible for managing the campus keying and card swipe systems in conjunction with the Campus Police.

RESPONSIBILITIES:

Job responsibilities include, but are not limited to:

• Project Management- Coordinate and manage multiple large and medium capital, technically complex projects and activities with both in-house and outside consultants, house doctors and contractors. Plan, manage, support and oversee all project activities including program development, planning and design, construction, punch lists, scheduling, and budget. Ensure that each project is completed within established budgets and schedules, while meeting user needs, institutional and divisional objectives, and design guidelines. Review, approve and manage all project construction related documents including plans, specifications, bid and contract documents to ensure paperwork is accurate and timely.
• Energy/Sustainability- Works with Assistant Director of Operations to develop sustainability and Energy projects and implement.
• Manage campus key system and card swipes ? Maintain key and card swipe inventory to support campus security. Assign keys and keyways. Manage core installs.
• Budgeting- Prepare financial analysis and preliminary cost estimates for projects. Establish, track and manage projects to meet budgets. Recommends ways to improve project efficiency and realize cost-effective completion.
• Compliance/Regulatory- Represents the college and acts as liaison to Department of Capital Maintenance and Management (DCAMM), State Inspectors, NPS, Department of Licensure and other state, federal, local agencies, and community organizations on assigned projects. Provide support to and coordinate annual and monthly inspections with state and city inspectors. Assist in providing information for regulatory reporting.
• Misc. - Performs other similar and related duties as required or directed.

• Bachelor's Degree in Architecture, Engineering or at least seven (7) years of experience managing multi-million dollar projects, including MEP infrastructure renovations.
• Able to analyze problems and solve them creatively.
• Strong relationship building skills, communication skills, negotiation skills and demonstrated project management skills.
• Strong interpersonal communication skills including the ability to facilitate efficient, productive meetings, the ability to resolve conflicts in a professional manner and a demonstrated history of satisfied clients is required.
• Thorough knowledge of applicable building, accessibility, safety, fire and health codes and regulations.
• Proficient in AutoCAD or complete a certificate program within 6 months of hire.
• Self- directed individual and possess the skills to take full charge of projects with little oversight from management.
• Able to manage multiple priorities, objectives and deadlines.
• Understands and works within all state procurement laws, Must have MCPPO Certification or take and pass the MCPPO tests within 1 year.
• Strong financial background with ability to track multiple disbursements and demonstrated history of completing projects within budget.
• Computer proficiency in MS Word, Excel, PowerPoint, Project.

EQUIVALENCY STATEMENT:

Applicants who do not meet the qualifications as stated above are encouraged to put in writing precisely how their background and experience have prepared them with the equivalent combination of education, training and experience required for the responsibilities of this position

SALARY: $70,000 - $80,000 depending upon experience and skill level.

BENEFITS: Yes, Non-Unit Professional

GRANT FUNDED: No

WORK SCHEDULE: Full Time- Monday - Friday (37.5 hours per week)

CLOSING DATE: Open until position is filled

All candidates must have legal authorization to work in the United States. Springfield Technical Community College is not sponsoring H1B Visa.

COVID VACCINATION REQUIREMENT:

Candidates for employment should be aware that Springfield Technical Community College faculty and staff are required to be fully vaccinated for COVID-19. Accordingly, initial employment is dependent upon receipt and verification of full vaccination status records; details of how to fulfill vaccine record verification requirements will be provided during the hire and onboarding process.

INFORMATION AWARENESS SECURITY TRAINING:

Candidates for employment should be aware that all STCC employees are required to complete Information Awareness Security Training within thirty days of their orientation date and annually thereafter.