Technical Customer Support Supervisor jobs in Delaware

D
Collegewide Student Support Specialist
  • Delaware Technical Community College
  • Dover, DE FULL_TIME
  • Position Details

    Position Information

    Position Title
    Collegewide Student Support Specialist

    Position Number
    TBD

    Position Type
    Temporary Part-Time

    Hiring Location
    Office of the President-Dover, DE

    Contact Phone Number
    302-857-1604

    Contact Email Address
    oophr@dtcc.edu

    Work Location
    Terry Campus-Dover, DE

    Position Specific Details
    The incumbent will assist students with any questions while ensuring excellent customer service.

    This is a temporary, part-time (TPT) position

    Salary
    $18.07/hr

    Classification Information

    Classification Title
    Collegewide Student Support Specialist

    Job Code
    5150 (FT), 5750 (PT)

    FLSA
    Non-Exempt

    Position Pay Grade
    B/C 10

    Position Type
    Part-Time

    Summary Statement
    An incumbent is responsible for ensuring student success by delivering an exceptional student-centered experience to assist and guide students with steps for application, enrollment, testing, advising, financial aid, and payment. Collaborates with multiple departments across the College to support student enrollment and persistence. Communicates with students and other customers to address a variety of needs, questions, and concerns. Utilizes a variety of technology and software platforms to interact with students and resolve issues.

    Nature and Scope
    An incumbent typically reports to a student affairs manager and works in the collegewide student support center. The incumbent triages students’ needs using various technologies, including but not limited to phone, email, text, and instant messaging. The incumbent is responsible for ensuring students are provided with comprehensive supports and resources. Additionally, incumbent maintains and/or accesses student records and student databases in order to verify and process student information, registration, and other records. The incumbent may recommend and schedule placement testing or other assessments or appointments that are required or recommended by the College. Interaction with students and the public will also be expected through outbound communication strategies. The incumbent collaborates with all divisions to address student and community needs. Regular contacts include students, alumni, parents/family members, community members, faculty, and staff.

    Principal Accountabilities
    An incumbent may perform any combination of the below listed accountabilities:

    1. Identifies and resolves student questions, needs, and complaints, ensuring excellent customer service and a focus on putting students at the center.
    2. Accesses, reviews, verifies, and/or processes student information, including but not limited to admission applications, registration materials, course records, financial aid status, payment information, and other collateral documents.
    3. Accurately triages, routes, and documents all contacts. Shares student records in compliance with FERPA and other relevant regulations.
    4. Compiles data on student needs, concerns, and issues based on feedback. Provides proactive outreach to ensure access to education and student progress to graduation.
    5. Proactively responds to and resolves customer needs through written and verbal communication. Responsible for proof-reading, accuracy, completeness, and adherence to College policies, procedures, and guidelines.
    6. Assists students in preparing for enrollment, resolves student needs and questions, and provides general information about the College and various programs.
    7. Participates and assists in regular professional development that is designed to support a positive student-centered experience.
    8. Strives at all times for first call resolution and collaborates with supervisor and peers to identify trends that affect service to students and impact communication volume.
    9. Continuously seeks and revises knowledge based on new or updated information regarding college and/or department policies, procedures, activities, events, etc.
    10. Supervises work study students or support staff as assigned.
    11. Performs other related duties as assigned.

    Knowledge Skills and Abilities
    • Ability to communicate clearly and concisely both orally and in writing.
    • Ability to independently operate office equipment, including computers and specialized software applications.
    • Knowledge of college enrollment processes.
    • Knowledge of electronic filing and records management techniques.
    • Exceptional customer service skills including excellent phone and email etiquette.
    • Ability to relate effectively with diverse populations.
    • Ability to research information and independently resolve complex inquiries.

    Minimum Qualifications
    • High school diploma or GED.
    • Four (4) years of relevant experience, or equivalent combination of experience and additional education.


    Est. 11/1/21

    Posting Details

    Posting Details

    Posting Number
    REG3266PO

    Number of Vacancies

    Desired Start Date

    Position End Date (if temporary)

    Open Date
    12/06/2021

    Close Date

    Open Until Filled
    Yes

    Special Applicant Instructions

    Supplemental Questions

    Required fields are indicated with an asterisk (*).

    Required Documents

    Required Documents
    • Resume
    Optional Documents
    • Cover Letter/Letter of Application
    • Teaching Philosophy
    • Writing Sample
    • Curriculum Vitae
    • Unofficial Transcripts
    • Other Document
    • Multi Media
    • First Letter of Reference
  • 1 Day Ago

D
Academic Support Assistant-MET
  • Delaware Technical Community College
  • Newark, DE FULL_TIME
  • Position Details Position Information Position Title Academic Support Assistant-MET Position Number 00079996 Position Type Regular Full-Time Hiring Location Stanton Campus-Newark, DE Contact Phone Num...
  • 4 Days Ago

D
Academic Support Assistant - Automotive
  • Delaware Technical Community College
  • Newark, DE FULL_TIME
  • Position Details Position Information Position Title Academic Support Assistant - Automotive Position Number TBD Position Type Temporary Part-Time Hiring Location Stanton Campus-Newark, DE Contact Pho...
  • 27 Days Ago

D
Manager of Computing Support
  • Delaware Technical Community College
  • Wilmington, DE FULL_TIME
  • Position Details Position Information Position Title Manager of Computing Support Position Number 94379 Position Type Regular Full-Time Hiring Location Office of the President-Dover, DE Contact Phone ...
  • 1 Month Ago

C
Program supervisor
  • CareLink Community Support Services
  • Wilmington, DE FULL_TIME
  • Title : Assistant Program Supervisor EOE STATEMENT : We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ...
  • 17 Days Ago

D
Facilities Sanitation Evening Supervisor
  • Delaware Technical Community College
  • Wilmington, DE FULL_TIME
  • Position Details Position Information Position Title Facilities Sanitation Evening Supervisor Position Number 26362 Position Type Regular Full-Time Hiring Location George Campus-Wilmington, DE Contact...
  • 24 Days Ago

Delaware is 96 miles (154 km) long and ranges from 9 miles (14 km) to 35 miles (56 km) across, totaling 1,954 square miles (5,060 km2), making it the second-smallest state in the United States after Rhode Island. Delaware is bounded to the north by Pennsylvania; to the east by the Delaware River, Delaware Bay, New Jersey and the Atlantic Ocean; and to the west and south by Maryland. Small portions of Delaware are also situated on the eastern side of the Delaware River sharing land boundaries with New Jersey. The state of Delaware, together with the Eastern Shore counties of Maryland and two co...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Customer Support Supervisor jobs
$84,154 to $112,636