Technical Customer Support Supervisor jobs in Des Moines, IA

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Customer Support Representative II (C)
  • Staff Finders Technical of Oregon
  • Johnston, IA CONTRACTOR
  • John Deere: Customer Support Representative II - Enterprise Contact Center

    Currently this position is strictly a contingent position and we do not have expectations to transition this position into a full-time employment role. Contingents are eligible to seek full time employment within John Deere and can monitor for positions through the John Deere careers page.

    This position offers a retention bonus after 6, 12, and 18 months of employment.
    This position offers pay increases based on 6, 12, and 24 months of employment.

    SPECIAL CONSIDERATIONS: 
    • Support hours fall between the hours of 7am – 6pm, Monday - Friday. Some Saturdays may be required.
    • Candidate must be available to work any 8hr shift within the 7am-6pm support window.
    • Please note, rotations occur monthly.
    • Hybrid work schedule:
    • 2 days onsite / 3 days offsite - Tuesdays are required onsite, with either Wed/Thurs as additional onsite shift.
    • Limited travel to nearby Des Moines Works for a factory tour and to nearby Jensen Farms approximately twice a year. Will ride along with a Deere full-time employee or be provided group transportation.

    Training is approximately 2 weeks in length:
    • Week 1 is onsite at JDF (Johnston), focused on exposure to resources and company introduction.
    • Week 2 is hybrid, focused on Tier 1 training support and mentoring with senior reps.
    • Weeks 3 & 4 will consist of mentoring with senior reps.
    • Following week 4, agent will begin taking calls and emails.
    • Takes approximately 3-4 months from start date to reach full productivity.

    PRIMARY RESPONSIBILITIES & DUTIES:
    • The Enterprise Contact Center team provides front-line technical support / information / solutions to customers on product related inquiries, issues, and concerns to optimize customer satisfaction and retention. Technicians provide support via multiple channels (telephone, email, and chat) while effectively documenting each interaction.
    • Approximately 10-15 calls/day.
    • Nearly all outbound calls are escalations from Tier I.

    Common calls and emails include:
    • General product questions, availability, compatibility.
    • Ag, Residential and Commercial Turf, and Golf product issues/complaints.
    • Warranty registration, and extended warranty coverage.
    • Out of warranty assistance.
    • Parts and publications lookups.
    • Loyalty Rewards programs.

    IDEAL CANDIDATES SHOULD HAVE:
    • Call Center experience.
    • 6 months experience with customer service / support experience.
    • Efficient researching / troubleshooting skills.
    • High comfort level and experience with consumer software applications.
    • Skills in interpersonal communications, negotiation, and conflict resolution.
    • Excellent written and verbal communication skills.
    • Speak with confidence.
    • Proficiency with Microsoft Office products.
    • Solid work history and proven dependability.

    Candidates with the following skills and experience will stand out:
    • Knowledge of agriculture, turf (mowers) and utility vehicles.
    • Prior work experience in Agriculture or Technology dealer channels.
    • Bachelor's degree in Agriculture, Business, Engineering related field, IT or a similar discipline.
  • 10 Days Ago

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Customer Relations Support Photo (VASR)
  • Customer Engineering Services (CES) -cesservice
  • Des Moines, IA FULL_TIME
  • Join Our Team Today! For a limited time we are offering a $1000 sign on bonus Looking to kickstart a career in technical services? Do you value independence in planning out your workday? Hoping to fin...
  • 12 Days Ago

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Technical Service Representative (TSR)
  • Customer Engineering Services (CES) -cesservice
  • Des Moines, IA FULL_TIME
  • Join Our Team Today! CES is looking for the right person to join our team; someone who has excellent communication skills, a keen sense of urgency, and loves to connect with individuals and share the ...
  • 12 Days Ago

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(37801) Late-Night Customer Support Representative
  • Staff Finders Technical of Oregon
  • Johnston, IA CONTRACTOR
  • (37801) Late-Night Customer Support Representative - Full Remote (CST) Client: John DeereReq# / Job Title: 37801/ Customer Support Representative IIPayrate: $19.50 /hourLocation: Urbandale, IAApproved...
  • 1 Day Ago

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Product support representative
  • Staff Finders Technical, Inc.
  • Johnston, IA FULL_TIME
  • Location : Urbandale, IA Urbandale, IA Approved Duration : 24 Months 24 Months ONSITE Key skills would be technical aptitude and a strong sense of urgency in troubleshooting problems. Previous precisi...
  • 20 Days Ago

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Feed Warehouse Supervisor/Customer Support Specialist
  • NEW Cooperative, Inc.
  • Osceola, IA FULL_TIME
  • Essential Duties & Responsibilities: Include but are not limited to the following: Feed Warehouse Oversight Takes in retail feed products from suppliers. Operates equipment including legs, conveyors, ...
  • 1 Month Ago

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0 Technical Customer Support Supervisor jobs found in Des Moines, IA area

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IP Engineer I - Located in Des Moines, IA
  • Mediacom Communications Corporation
  • Des Moines, IA
  • Located in Des Moines, IA Position: IP Engineer I Who we are: S ince 1995, Mediacom Communications has become a coast-to...
  • 3/28/2024 12:00:00 AM

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Maintenance Supervisor
  • The Judge Group
  • Des Moines, IA
  • Our manufacturing company is seeking an experienced and highly motivated Maintenance Supervisor to join our team near Wi...
  • 3/28/2024 12:00:00 AM

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Sr Controls Engineer
  • The Judge Group
  • Des Moines, IA
  • Our client is currently seeking a Sr Controls Engineer opening in Chicago to oversee multiple locations in the food indu...
  • 3/28/2024 12:00:00 AM

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Registered Pharmacist
  • Hy-Vee, Inc.
  • Des Moines, IA
  • At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a...
  • 3/28/2024 12:00:00 AM

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Food Service Worker Leader
  • U.S. Food and Drug Administration
  • Des Moines, IA
  • ** Food Service Worker Leader** **Department of Veterans Affairs** **Summary** This position is responsible for leading ...
  • 3/28/2024 12:00:00 AM

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Environmental Health Safety Specialist
  • Siegwerk
  • Des Moines, IA
  • Siegwerk is one of the world’s leading suppliers of Printing Inks and sustainable packaging solutions. A career here wil...
  • 3/27/2024 12:00:00 AM

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GNSS Software Test Engineer
  • Productive Resources LLC
  • Urbandale, IA
  • GNSS Software Test Engineer Urbandale, Iowa - Full Time Productive Resources ( ) is seeking a candidate to be part of ou...
  • 3/26/2024 12:00:00 AM

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National Hardware Specialist, Automation - Remote - 80% Travel
  • Danaher Corporation
  • Des Moines, IA
  • Wondering what's within Beckman Coulter Diagnostics? Take a closer look. At first glance, you'll see that for more than ...
  • 3/24/2024 12:00:00 AM

Des Moines (/dɪˈmɔɪn/ (listen)) is the capital and the most populous city in the U.S. state of Iowa. It is also the county seat of Polk County. A small part of the city extends into Warren County. It was incorporated on September 22, 1851, as Fort Des Moines, which was shortened to "Des Moines" in 1857. It is on and named after the Des Moines River, which likely was adapted from the early French name, Rivière des Moines, meaning "River of the Monks". The city's population was 217,521 as of the 2017 population estimate. The five-county metropolitan area is ranked 89th in terms of population in ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Customer Support Supervisor jobs
$79,559 to $106,485
Des Moines, Iowa area prices
were up 0.8% from a year ago