Technical Customer Support Supervisor jobs in Lynchburg, VA

Job Title: Technical Support Analyst

Location: Staunton, VA (100% Onsite)

Duration: 6 Months Contract

Job Description:

MUST possess a valid driver license and have a clear driving history - will drive state vehicle.

Position will primary focus working with field staff with new technology and support of devices.

Answer phone calls and email requests for assistance.

Monitor Customer Help Desk queues and assist with clean-up of aging help desk tickets.

Extensive skill in the use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office Suite and MS Teams.

Expert in the use of Gmail, remoting tools for support, and administering desktops.

Ability to communicate effectively verbally and in writing with individuals and groups.

Strong Customer Service skills that include a “customer first” attitude.

Position is responsible for agency-specific end user support throughout Staunton District Customer.

Provides troubleshooting, problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner.

Troubleshoot phone, network, and desktop hardware and software issues

Preferred: Knowledge of computer/mobile device applications and how they operate in an enterprise environment.

Experience with creating training documentation.