Technical Customer Support Supervisor jobs in Poughkeepsie, NY

A reputable home services organization, renowned for its dedication to excellence in the HVAC, Plumbing, and Electrical sectors, seeks a Customer Service Representative / Dispatcher to bolster its team in Kingston, NY.

What they offer : -Comprehensive benefits package including 401(k) with company match, high-quality health care options, company-contributed HSA, and more.

Paid holidays, parental leave, and tuition reimbursement among other perks.-Opportunities for professional development and performance-based reviews.

• Active engagement in daily operational planning, leveraging company resources to meet customer needs effectively and support revenue achievement.
• Facilitation of both inbound and outbound communications, aimed at scheduling services and promoting future business engagements.
• Oversight of service reports to guarantee accurate billing and adherence to field procedures.-Management of customer information databases, maintaining up-to-date records to support business operations.
• Commitment to providing exceptional customer service, aligning with the company's standard of "BEST IN CLASS" service delivery.

Qualifications : -Proven track record of at least 3 years in a dispatch role, coupled with a minimum of 5 years in customer service.

• Familiarity with the HVAC industry is advantageous but not mandatory.-A bachelor's degree is preferred but not required.
• A strong desire to meet both personal and professional objectives.-Availability to work extended hours, including nights and weekends, as required.
• A strong team-oriented mentality and a robust work ethic.-Previous experience in customer-facing roles, with a consistent practice of prioritizing customer needs.

Last updated : 2024-03-26