Technical Customer Support Supervisor jobs in Stockton, CA

Salary Range: $82,491 - $113,425 DOE

JOB SUMMARY

Under the direct supervision of the Executive Director/Regional Director, the Clinical Supervisor is responsible for the day-to-day operations of the program’s clinical services. The Clinical Supervisor manages the functioning of the treatment service teams.

ESSENTIAL FUNCTIONS

1. Monitors and controls the delivery of mental health services in accordance with Agency standards and acceptable professional practices.
2. Monitors and ensures that documentation and case records are developed and maintained in accordance with Agency and MediCal standards.
3. Provide clinical supervision and performance management of program staff.
4. Develops, maintains, and assures implementation of on-the-job training and orientation of new staff.
5. Monitors and controls the referral and intake process, maintaining high quality service delivery and good working relations within the community being served.
6. Implements and maintains quality assurance systems and reporting programs related to clinical services, and participates on Quality Improvement teams as assigned.
7. Provides back-up clinical and case management services, when needed.
8. Develops and maintains effective relationships with community agencies and stakeholders.
9. Completes other duties as assigned.

MINIMUM REQUIRED EDUCATION AND EXPERIENCE

1. Completion of a clinical program with a Masters’ or Ph.D. degree in Social Work, Psychology, or a closely related field of behavioral or medical science from an accredited educational institution.
2. Two years experience post-license experience and/or post masters management experience in a related field.
3. Holds a clinical license issued by appropriate State agency consistent with standards outlined in the Agency’s Clinical Licensing Standards policy.
4. Must have good oral and writing skills in the English language, including the ability to write concise, informative professional reports and assigned documentation in a timely manner.

POSITION/PROGRAM REQUIREMENTS

1. Must possess a valid California driver's license, personal automobile insurance and driving record that meets the standards outlined in the Agency’s Personnel Policy: Motor Vehicle Operating Standards.
2. Must be physically and mentally fit in accordance with the Agency’s Personnel Policy: Physical Fitness Standards and Examinations. Must be willing to complete a Tuberculosis (TB) test, and drug screening test.
3. Must be willing to complete a personal background investigation conducted by the State of California and must meet California Community Care Licensing standards for employment.
4. Must obtain and maintain a CPR and First Aid Certification (only when required by local county or program).
5. Must be flexible, schedule varies according to operational need.
6. Must be willing to work within a culturally integrated workplace and be willing to respect human differences based upon protected classes as defined by state, federal and local laws, or any other condition that distinguishes people from one another.
7. Requires the ability to think and act quickly in emergencies; effectively deal with personal danger; maintain mental capacity which allows the capability of exercising sound judgment and rational thinking under varied circumstances. Must be able to work safely with seriously emotionally disturbed children who may become violent, and physically and verbally offensive, without reacting in a negative, cruel or hostile manner towards the client.

PHYSICAL REQUIREMENTS

1. Have an adequate range of body motion and mobility to work in a residential, office or outdoor environment including standing and walking (even and uneven surfaces), alternating between standing and sitting for extended periods of time, bending, kneeling, twisting, reaching balancing and occasional carrying and lifting up to 25 pounds occasionally, and up to 10 pounds frequently.
2. Physically able to walk up and down stairs routinely.
3. Physically able to perform CPR and First Aid as trained.
4. Must be able to sit for prolonged periods of time in a vehicle for traveling to recreational activities, home visits, DCFS and court locations which may be up to 100 miles driving distance.
5. Requires the ability to utilize computer and telephone systems, which includes the coordination of eye and hand and fine manipulation by the hands and fingers for typing, writing and working with files.