Technical Director jobs in Oakland, CA

JOB DESCRIPTION
Your Role

The Director of Employee Productivity within Infrastructure & Cloud Services will lead teams responsible for the strategy, delivery, and support of Blue Shield of California’s enterprise end user computing and collaboration solutions. Key focus areas include endpoint client standards, software distribution, mobile device management, content management, email and calendaring, group collaboration, enterprise search, and tier 3 support within the BSC offices. This role is also the service delivery owner and liaison for SaaS and Cloud solutions such as Microsoft Office 365. Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow – personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.

Your Work

In this role, you will:

• Be a champion for innovation – understand and articulate trends that create business and financial value for the organization.
• Be aware and understanding of emerging technologies and their impact on the business; sponsor and evangelize new technologies across the enterprise.
• Partner and establish a shift-left strategy that empowers our support teams to reduce the impact to BSC employees.
• Lead planning, service delivery and financial management for department.
• Define a strategy that implements modern workplace technologies and enhances the usability of tools for Blue Shield of California employees.
• Work as an expert consultant to business departments to create a user rich experience assisting with development of clearly defined business requirements. Oversee solution designs and establish associated reusable patterns and integration guidelines.
• Develop and maintain standards, procedures and methodologies for effective consumption and support of services.
• Ensure performance and availability of services meet SLA's and objectives through monitoring, timely service restoration, and tuning; and strive to continuously improve service metrics.
• Define a strategy to look at trending support needs and partner closely with all operational teams, within Digital Employee Experience and outside to analyze key metrics to establish continuous improvements into the solutions provided to BSC employees.
• Manage and lead teams to ensure all design, implementation, and support functions are performed adequately.
• Develop opportunities for cross-team effectiveness and remove organizational barriers for strong teamwork, collaboration, and excellent service delivery.
• Partner and support internal clients and executive management to understand the business needs and process feedback on how our environment can be better managed, develop and maintain relationships with peers and partners.
• Partner and be a thought partner with Enterprise Architecture in the technical evaluation and solutions of new technologies.
• Partner with Vendor Management Office regarding software and tool vendor relationships.
• Develop and lead a build a high performing team. Ensure employee engagement is maintained at high levels.
• Manage approved budgets. Understand and know the costs of delivery or services provided.
• Maintain frequent and effective peer level and executive communication plans with business partners and process owners to ensure consistent messaging and service delivery.

QUALIFICATIONS
Your Knowledge and Experience

• Requires a bachelor's degree in computer science, information technology, management information system, or equivalent experience
• Requires at least 10 years of relevant experience
• Requires at least 6 years of experience managing technical teams concurrently
• Proven experience as a technology evangelist [BS1] , where you have demonstrated an ability to influence and change how an organization works, which increases the adoption of our modern collaboration tools
• Significant experience with entire Office 365 suite, along with associated on-premise solutions, including SharePoint, MS Teams, Exchange, etc.
• Effective communicator with a strong customer service orientation, ability to communicate effectively across multiple levels, and lead and influence senior professionals.
• Significant experience with scoping and managing process improvement and tools deployment projects. Management skills in an operationally changing environment, with drive for results and success based on planned objectives.
• Ability to exercise independent judgment and creative problem-solving techniques in a highly complex environment using leading-edge technology and/or integrating diverse technology applications.
• Strong Active Directory experience.
• Experience with mobile data management technologies.
• Strong desktop management and software distribution experience.
• Strong experience with search technologies.
• Strong experience with content management technologies.
• Experience with workflow technologies.
• Strong background and working knowledge of all phases of systems analysis, design, programming, testing, and implementation.
• Strong oral and written communication skills.
• Healthcare, financial, or large service provider experience preferred.
• Knowledge base & experience in Cloud (Azure, GCP), automation, core infrastructure technologies, information security and cloud migration required
Background in LEAN/Agile methodologies preferred

ABOUT THE TEAM
Blue Shield of California’s mission is to ensure all Californians have access to high-quality health care at a sustainably affordable price. We are transforming health care in a way that genuinely serves our nonprofit mission by lowering costs, improving quality, and enhancing the member and physician experience.

To fulfill our mission, we must ensure a diverse, equitable, and inclusive environment where all employees can be their authentic selves and fully contribute to meet the needs of the multifaceted communities we serve. Our continued commitment to diversity, equity, and inclusion upholds our values and advances our goal of creating a healthcare system that is worthy of our family and friends while addressing health disparities, promoting social justice, and integrating health equity through our products, business practices, and presence as a corporate citizen.

Blue Shield has received awards and recognition for being a certified Fortune 100 Best Companies to Work, Military Friendly Employer, People Companies that Care, a Leading Disability Employer, and one of California’s top companies in volunteering and giving. Here at Blue Shield, we strive to make a positive change across our industry and communities – join us!

Our Values:

• Honest . We hold ourselves to the highest ethical and integrity standards. We build trust by doing what we say we're going to do and by acknowledging and correcting where we fall short.
• Human . We strive to be our authentic selves, listening and communicating effectively, and showing empathy towards others by walking in their shoes.
• Courageous . We stand up for what we believe in and are committed to the hard work necessary to achieve our ambitious goals.

Our Workplace Model:

Blue Shield of California is dedicated to making work-life balance a reality. Whether you prefer to work in an office or from home, we understand flexibility is more important than ever. That’s why Blue Shield is a hybrid company, offering you the opportunity to decide where you can do your best and most meaningful work.

Two ways of working: Hybrid (our default) and office

• Hybrid – In a business unit approved office a few times per year to 3 days per week, on average

• Office – In a business unit approved office 4 days a week, on average. If the role you’re applying for is deemed an “Essential Role,” the company has determined that the role can only be performed in a Blue Shield office or in the field and would require your to meet the office worker classification.

Physical Requirements:

Office Environment - roles involving part to full time schedule in Office Environment. Due to the current public health emergency in California, Blue Shield employees are almost all working remotely. Based in our physical offices and work from home office/deskwork - Activity level: Sedentary, frequency most of work day.

Equal Employment Opportunity:

External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.