Technical Editor jobs in Hartford, CT

Helpdesk Technician
Type: Contract to Hire, Onsite (Five days per week)
Location: Glastonbury, CT

Job Overview:
We are looking for a dedicated Level I/II Helpdesk Technician who will be responsible for providing technical assistance and support related to computer systems, hardware, and software. The ideal candidate will have experience using ConnectWise for ticketing and possess strong troubleshooting skills to resolve issues efficiently.


Key Responsibilities:

• Respond to helpdesk tickets and provide technical support to end-users via phone, email, or in-person.


• Diagnose and resolve technical issues related to hardware, software, and network connectivity.


• Install, configure, and maintain computer systems and peripherals.


• Document all support activities and resolutions in ConnectWise ticketing system.


• Collaborate with other IT team members to escalate and resolve complex issues.


• Assist in maintaining inventory of hardware and software assets.


• Provide training and support to end-users on various applications and systems.

Requirements:

• 3-5 years of experience in a helpdesk or technical support role.


• Proficiency in using ConnectWise for ticketing and support management.


• Strong troubleshooting skills and ability to diagnose and resolve technical issues.


• Knowledge of Windows operating systems and basic networking concepts.


• Excellent communication and customer service skills.


• Ability to work independently and prioritize tasks effectively.


• Certifications such as CompTIA A or Network are a plus

Note: This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it.

Advantage Technical is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact us. Advantage Technical is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.