CX Product OwnerWork Location: RemoteJob Summary:
We are seeking a collaborative and highly energic Product Owner to lead the delivery of improved organizational trust in greatest asset - data - unlocking maximum business value and enabling enterprise-wide initiatives. This is a dynamic and fast-paced environment, and we are seeking a leader that can motivate, lead, and inspire cross foundational teams, creating a 'can do' culture of innovation.
As a Product Owner, you will take on a portfolio of data issues and be responsible for leading a matrixed team - with the collaboration between business and IT stakeholders - to resolve those issues across the enterprise using a predefined execution framework. This role requires business and technical acumen, an ability to connect processes end to end, and collaboration across various stakeholders, IT partners, and external vendors to deliver a comprehensive solution.
Key Responsibilities:
- Business to Technical Translation: Effectively convert business requirements into actionable technical requirements, ensuring clarity and feasibility.
- Daily IT Collaboration: Work hand-in-hand with the IT team daily to help in the successful implementation of user stories.
- Agile Process Management: Lead the user story grooming process and conduct sprint retrospectives, ensuring continuous improvement in our product delivery.
- Data Quality Backlog Ownership: Take full responsibility for the data quality backlog, ensuring issues are prioritized, addressed, and resolved in a timely manner.
Requirements:
- Proven track record of working collaboratively with IT and business teams.
- Analytical mindset with a keen attention to detail
- Demonstrated ability to coordinate technical items with both technical and non-technical audiences.
- Ability to manage time and deadlines, as well as the ability to adapt to the continually changing priorities of the business.
- Knows when to escalate and how to communicate issues and risks.
- Demonstrated servant leadership behavior/ability to lead through servant leadership mindset.
- Collaborative, concise, and articulate communicator. Lead by example - knowing when and how, to push for more results.
- Proven ability to dive deep into issues with the goal to deliver solutions in fast paced evolving environment.
- Experience managing matrixed teams through the following software develop frameworks: Waterfall, Agile, and Kanban.
Required Experience
2 years related work experience.
Required Education:
Related Bachelor's degree or additional related equivalent work experience
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