Technical Sales Support Specialist jobs in New Orleans, LA

Technical Sales Support Specialist provides technical advice to the sales force to resolve product or service requests regarding engineering, technical or scientific issues. Provides troubleshooting assistance for customer orders and account statuses. Being a Technical Sales Support Specialist provides documentation on product specifications and usage to the sales team. May require a bachelor's degree in area of specialty. Additionally, Technical Sales Support Specialist typically reports to a supervisor or manager. To be a Technical Sales Support Specialist typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. (Copyright 2024 Salary.com)

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Technical Support Specialist
  • IDScan
  • Orleans, LA FULL_TIME
  • About IDScan.net


    IDScan.net, a New Orleans based technology company, is a leading developer of identity verification and information-gathering technologies that have created enhanced environments and experiences for over 6,000 clients including IBM, Shell, AMC Theaters, Borgata Hotel Casino & Spa, Dave & Busters, and many more of the world’s most trusted brands.


    Job Summary

    The Technical Support Specialist will oversee and maintain the computer hardware and software systems. Your skills are an asset to the company, as they aid in resolving technical issues concerning customer's accounts or company software infrastructure.

    Specific Responsibilities


    The role of the Technical Support Specialist is instrumental in helping the company achieve these objectives:

    • Provide a better customer/user experience to our customers, by managing IDScan.net’s Support Helpdesk. Answer support tickets and identify opportunities to improve our services and products so we can provide more value to our customers.
    • Run IDScan.net’s many daily support operations, processes and procedures, and observe and measure these processes to identify opportunities to improve their efficiency, to continually increase the happiness of our customers, and to make it easier for the company to scale its growth.
    • Create a better user experience for our customers; make it awesome to use IDScan.net’s solutions. Assist our customers in implementing IDScan.net’s applications and making it an essential factor in the success of their organization. Develop new systems, processes, and digital assets that help our customers realize more value.
    • Answer incoming support phone calls and placing outbound phone calls when necessary.
    • Demonstrate an in-depth understanding of our products and services to assist the sales and marketing team as well as customers.
    • Assist software developers with improving applications and cloud-based systems.
    • Maintain system functionality by testing computer components.
    • Troubleshoot and repair/replace PC and electronics internal components.
    • Prepare reference material for users by drafting operation instructions.
    • Perform Demos of our products as needed by the sales team.


    Qualifications


    • Two or more years of relevant work experience (technical support)
    • An associate or bachelor’s degree
    • Proficient writing and communication skills
    • Maintains a positive and optimistic attitude
    • Action and task-oriented
    • Highly detailed and organized


    Work Environment


    This position is NOT a remote position. It will be located in IDScan.net’s International Headquarters in New Orleans, LA. Normal work hours are 9:00 - 6:00, Monday-Friday. Regularly, this position requires scheduled on-call duty for customer assistance outside of normal working hours. This position will work closely with our sales and support teams, as well as external partners.


    Compensation


    IDScan.net offers a competitive compensation package, including:

    • Annual Salary based on experience
    • Health Insurance
    • Vision and Dental insurance
    • Life insurance
    • Paid time Off
      • Professional development
      • Free parking / UNO gym


      Join Our Team


      Do something your future self will thank you for! We value team players who are innovative thinkers with a passion for technology, and a strong desire to be an effective team member of our growing team. We are comfortable playing multiple roles and want someone to be an integral part of a rapidly growing company.


    • 18 Days Ago

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    Technical & Simulation Support Specialist
    • Adtalem Global Education
    • Orleans, LA FULL_TIME
    • Company DescriptionAbout Chamberlain University Chamberlain University has a 130-year history and the mission to educate, empower, and embolden diverse healthcare professionals who advance the health ...
    • Just Posted

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    Peer Support Specialist
    • Pathways Health and Community Support, LLC
    • Covington, LA FULL_TIME
    • Description Position at Family Preservation Services, LLC- LA About your Role:As a Peer Support Specialist, you will support a caseload of individuals matching your specialist to help clients achieve ...
    • 23 Days Ago

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    Dispatch Sales Support Specialist
    • Landrieu Concrete and Cement Industries
    • Metairie, LA FULL_TIME
    • DescriptionDispatch - Sales Support Specialist is responsible for managing, scheduling, and coordinating various aspects of plant operations for ready-mix concrete. To work closely with the customer o...
    • 1 Month Ago

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    Specialist
    • Pathways Health and Community Support, LLC.
    • Metairie, LA FULL_TIME
    • Description About your Role : As a Vocational / Individual Placement & Support Specialist you will work as a member of the Assertive Community Treatment (ACT) Team, serving as a critical component of ...
    • 24 Days Ago

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    Field Sales Representative
    • OneSource Technical, Inc
    • Orleans, LA FULL_TIME
    • Territory sales position focused on fluid power products and hydraulic technology services to existing and new customers. Work requires substantial product knowledge. Design and recommend power units,...
    • 24 Days Ago

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    0 Technical Sales Support Specialist jobs found in New Orleans, LA area

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    Field Support Specialist - New Orleans, Louisiana
    • Antech Diagnostics
    • Metairie, LA
    • We understand that the world we want tomorrow starts with how we do business today, and thats why were inspired to make ...
    • 3/28/2024 12:00:00 AM

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    PIERCING TECHNICIAN + PIERCING SALES SPECIALIST
    • Porter Lyons
    • New Orleans, LA
    • JOB SUMMARY We are seeking a talented and customer-focused individual to join our team as a Part-Time Piercing Technicia...
    • 3/28/2024 12:00:00 AM

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    Shift Leader
    • B&G Food Enterprises
    • New Orleans, LA
    • "You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the f...
    • 3/28/2024 12:00:00 AM

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    Assistant Manager
    • B&G Food Enterprises
    • New Orleans, LA
    • "You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the f...
    • 3/28/2024 12:00:00 AM

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    24-25 Elementary School Teacher (Grades Kinder-4th/ Multiple Subjects)
    • ReNEW Schools
    • New Orleans, LA
    • #1 Performing Open-Enrollment Network in New Orleans #1 Academic Growth in Louisiana POSITION DETAILS We're looking for ...
    • 3/28/2024 12:00:00 AM

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    24-25 Middle School Teacher (Multiple grades/Subjects)
    • ReNEW Schools
    • New Orleans, LA
    • #1 Performing Open-Enrollment Network in New Orleans #1 Academic Growth in Louisiana POSITION DETAILS We're looking for ...
    • 3/28/2024 12:00:00 AM

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    Material Handler I
    • Reily Foods Company
    • New Orleans, LA
    • Job Summary: The Material Handler is responsible for safely operating forklift equipment within the manufacturing facili...
    • 3/26/2024 12:00:00 AM

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    AUTOMOTIVE TECHNICIAN
    • UNITED PARCEL SERVICE
    • New Orleans, LA
    • Before you apply to a job, select your language preference from the options available at the top right of this page. Exp...
    • 3/24/2024 12:00:00 AM

    New Orleans (/ɔːrˈliːnz, ˈɔːrl(i)ənz/, locally /ˈɔːrlənz/; French: La Nouvelle-Orléans [la nuvɛlɔʁleɑ̃] (listen)) is a consolidated city-parish located along the Mississippi River in the southeastern region of the U.S. state of Louisiana. With an estimated population of 393,292 in 2017, it is the most populous city in Louisiana. A major port, New Orleans is considered an economic and commercial hub for the broader Gulf Coast region of the United States. New Orleans is world-renowned for its distinct music, Creole cuisine, unique dialect, and its annual celebrations and festivals, most notably ...
    Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
    Income Estimation for Technical Sales Support Specialist jobs
    $54,693 to $75,142
    New Orleans, Louisiana area prices
    were up 1.2% from a year ago

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