Technical Sales Support Specialist jobs in New York, NY

About Grace

Grace Church School is a JK–12, co-ed independent school located on two campuses in downtown New York City.  An Episcopal school, welcoming children of all faiths and of none, Grace believes in the inherent, precious dignity of every individual and seeks to provide an outstanding education worthy of our common humanity.

Grace is a school of big ideas.  Our structured curriculum promotes academic excellence through a pedagogy of joy:  an approach that reflects our belief that stress isn’t the fuel of academic achievement but that joy is, and that students learn best when motivated by delight, wonder, curiosity, and purpose.  We work hard to nurture a culture of dignity and belonging, believing that the strength and diversity of the school enhances every aspect of our program, and we seek to foster in each student skills of intellectual excellence and habits of ethical virtue.  Grounded in tradition, the school remains ever open to innovation, looking to the best research on the science of learning and the craft of teaching to advance the timeless values and aspirations of our mission. 

Grace at a Glance

Enrollment:  783 students
Students of Color:  39.4%
Percentage of Students Receiving Financial Aid:  25%
Student-Faculty Ratio: 7:1

About the Position

Working with the Helpdesk and Support team, The Technical Support Specialist will be the primary point of contact for help desk, device setup, hardware maintenance, app management and Apple purchases for JK through 8th grade. The Technical Support Specialist will report directly to Director of Technology Support and the Senior Director of Technology for Operations, and be responsible for:  

• Maintenance, installation, upgrade, troubleshooting and repair of all classroom, staff and faculty devices (Apple and Chromebook), I/O peripherals and accessories
• Maintenance of Interactive Whiteboards (IWBs)
• Purchasing and installation of academic apps
• Apple purchaser personal faculty purchases
• Faculty laptop setup and loan supervisor 
• Annual lab, cart and device summer setup - (Ready for first day of school starting summer 2024)
• Jamf device manager/administrator at 86
• Google Administration of Chromebooks
• Chromebook hardware administration, setup, support and loan management for 1 to 1 program (up for discussion for several locations for loaner)
• HAPARA setup and support administrator
• Maintenance/Tech Help of “Turnitin” network accounts
• Neatly maintaining personal area in computer workshop
• Available to attend weekly Technology Department staff meetings
• Available to meet with IT supervisors as needed

• Basic access training 
• Provide emergency support for general technology operations, school-wide when needed

Compensation & Benefits
 
The expected salary range for this position is $55,000 - $70,000

We offer a comprehensive benefits package that includes: medical, dental, vision, life/disability, flexible spending accounts, generous 403(b) contributions with immediate vesting and access to $3100 in professional development funds per year beginning in your second year of employment

How to Apply

Applicants should submit a résumé and cover letter via the employment page of the school’s website.

Grace Church School is an equal opportunity employer. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all students, staff, and faculty. At Grace we embrace the diversity of diversities in our community, and we welcome applications from candidates from all backgrounds. Candidates for the position should be willing to engage actively and thoughtfully within a school committed to academic and ethical excellence, one that honors the dignity of all