Technical Sales Support Specialist provides technical advice to the sales force to resolve product or service requests regarding engineering, technical or scientific issues. Provides troubleshooting assistance for customer orders and account statuses. Being a Technical Sales Support Specialist provides documentation on product specifications and usage to the sales team. May require a bachelor's degree in area of specialty. Additionally, Technical Sales Support Specialist typically reports to a supervisor or manager. To be a Technical Sales Support Specialist typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. (Copyright 2024 Salary.com)
BEUMER has operated in the North American market for more than 40 years and has completed over 160 airport baggage handling projects; with fully integrated design and manufacturing systems in the United States. We are a family owned intra-logistics leader where tradition and innovation go hand in hand. We are proud of what our employees create each day. Integrity, Inspiration, Quality and Teamwork!
The Technical Service Specialist is responsible for providing excellent customer service by efficiently and effectively handling inquiries, follow up, issues, and service requests from customers. This role involves communicating with customers via phone, email, or in person to determine and address their needs, resolve issues, and over communicate to ensure their satisfaction. The Technical Service Specialist is the customer facing key point of contact for customer support and guides the customer support team in the management and communication to our customers, ensuring that the highest level of customer service is provided.
Responsibilities:
Technical Services:
Requirements / Skills Abilities
Commitment Required. We are looking for a long-term commitment, the ability to set and meet goals, and the willingness and ability to travel as needed.
BEUMER is an innovative company, where every employee is part of the "family". Because our employees are our most important asset, here are some of benefits we currently offer full-time employees. And by the way, no waiting period, they start when you do:
BEUMER is an equal opportunity employer and affords equal opportunity to all applicants and employees for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status or any other status protected under local, state or federal laws.
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