Service Product Support Specialist

Why Work Here?

"Growing company, rewarding benefits, and steadfast growth potential.''

Wheeler Material Handling (?www.wheelermh.com) is a 35 year organization and one of the Southeast's fastest growing material handling companies with over 250 associates across 11 branches in NC, SC, TN, VA, GA and AL. Our unique approach to the market provides a total solution provider to our customers and our continuous commitment to our employee’s success.

This team member is responsible for delivering excellent customer service through our service department transactions. This involves answering the customers and technician inquiries and providing needed support in a timely and accurate manner.

JOB RESPONSIBILITIES include but are not limited to:

• Schedule and dispatch workload on daily, weekly, and monthly basis
• Track efficiency, productivity, and quality throughout the Service Dept.
• Assist with monthly departmental reports
• Assist with management of work in progress (WIP)
• Provide support to the service staff (internal)
• Maintain good standing relationships with manufacturers and vendors
• Initiate work orders
• Provide support for customers (external / customer service)
• Service department data entry
• Input and reconcile warranty and fleet claims
• Assist customers (external / internal) with rental equipment contract production, shipping & receiving
• Maintain a collaborative environment among teammates

COMPETENCIES REQUIRED:

• Technical Capacity
• Customer Service Driven
• Problem Solving/Analysis
• Decision Making and Initiative
• Organizational aptitude

SKILLS:

• High School Diploma or GED is required.
• Excellent Customer Service Skills
• Service support experience in heavy equipment, agriculture or automotive industries preferred
• Positive and collaborative attitude while working in a team environment
• Strong Microsoft 365 Suite capabilities, advanced Excel experience
• A dedicated, self-motivated, energetic mindset focused on solid work ethic
• Meticulous attention to detail- both methodically and thoroughly
• Creative problem solving and planning abilities
• Well-rounded coaching ability
• Outstanding verbal and written communication.

WORK ENVIRONMENT:

The job will operate in various environments to include but not limited to, climate-controlled office and warehouse.

PHYSICAL DEMANDS:

The physical demands and work environment are representative of those an employee encounters and must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly required to sit, stand, walk and use fingers, hands, arms dexterously.
• Must occasionally lift/ transport up to 50 pounds.
• Vision abilities required by this job include close vision.

BENEFITS:

• Health insurance
• Paid Holidays, Paid time off (Vacation & Personal time)
• Retirement plan/ Profit Sharing/ Financial Planning
• Established schedule
• Professional development assistance

Job Type: Full-time (40 hours a week) Monday - Friday

Compensation: Competitive pay; on average starting around $18 /hr., based on skill and experience.

We are an equal opportunity employer and value diversity all while staying committed to creating an inclusive environment for all employees. All employment is decided on the basis of qualifications, merit and business needs.