Technical Support Analyst jobs in Altoona, PA

Job Summary:

We are seeking a Technical Support Representative to join our team. As a Technical Support Representative, you will be responsible for providing technical assistance and support to our customers. You will troubleshoot and resolve technical issues related to gaming hardware, gaming software, operating systems amungst other items. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a passion for delivering exceptional customer service.

Duties:

- Provide technical support to customers via phone, email, or chat

- Diagnose and resolve technical issues related to gaming hardware, software, and peripherals

- Assist customers with setting up and configuring VPN connections

- Troubleshoot network connectivity problems and firewall issues

- Collaborate with other teams to escalate complex technical issues

- Document customer interactions and resolutions

- Follow up with customers to ensure their technical issues are resolved

- Stay up-to-date with the latest technology trends and advancements in the field of technical support

Skills:

- Strong knowledge of IT infrastructure and computer networking principles

- Proficiency in troubleshooting technical issues related to operating systems (Windows, macOS, Linux)

- Familiarity with computer hardware components and their functionalities

- Experience in providing technical support or help desk assistance

- Excellent problem-solving skills and attention to detail

- Strong communication skills, both verbal and written

- Ability to work independently as well as part of a team

- Familiarity with ticketing systems is a plus

Join our team as a Technical Support Representative and be part of a dynamic organization that values innovation and customer satisfaction. Apply today!

Job Type: Full-time

Pay: From $35,000.00 per year

Benefits:

• Flexible schedule
• Paid time off

Experience level:

• 1 year

Schedule:

• 8 hour shift

Ability to Relocate:

• Altoona, PA 16602: Relocate before starting work (Required)

Work Location: In person