Technical Support Analyst jobs in Butte, MT

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Technical Support Agent
  • Montana Internet
  • Helena, MT FULL_TIME
  • Technical Support Agent


    Love technology? Come learn with us!


    Montana Internet is seeking a Technical Support Agent to provide support while delivering next-level customer service. Our Technical Support team at Montana Internet leads the effort to troubleshoot and manage fixed wireless and fiber-optic internet connections for our customers. We also troubleshoot network-related home & business device issues such as PCs, phones, and email. Our TSAs provide the highest level of customer service to our subscribers in person, via phone, email, and chat.


    This role is perfect for an entry-level and tech-focused candidate who is excited to learn and grow, both professionally and personally. Montana Internet provides amazing hands-on training and coaching to help our team deliver solutions to customers in a timely and professional manner.

    Candidates who are kind, smart, love a good challenge, and aren't afraid of learning new things are encouraged to apply!


    Essential Duties:

    • Serve as an advocate for customers who are seeking technical assistance over the phone, chat, or email
    • Walk customers through problem-solving processes
    • Create & track tickets for all inbound customer communications
    • Collaborate with multiple departments including sales, customer success, field technicians, etc.
    • Help develop and document: best practices, knowledge base articles, enhanced troubleshooting processes, and content creation for technical knowledge base
    • Possess a basic understanding of the organization’s product offerings and stay current with system information, and escalate more complex inquiries
    • Perform other duties or special projects as assigned


    Experience

    • Must have strong communication skills supporting technical issues at the consumer level
    • Knowledge of customer service principles and practices. Customer service experience preferred
    • Must have strong organizational skills and time management
    • Experience in ticketing and data entry workflows


    Scheduling

    Candidates who are schedule-flexible are preferred as this shift covers some weeknights, weekend days and holidays. This is not a remote position and does require in-office work at our headquarters located in Helena.

    The tentative schedule hours for this position are:

    Tuesday - Friday: 12 PM to 9 PM & One weekend day (Saturday or Sunday) - 9 AM to 6 PM


    Job Type: Full-time


    Salary: $15.00 - $20.00 per hour


    Schedule:

    • 8-hour shift
    • Evening Shift
    • Weekend availability
    • After Hours On Call - Participate in a 7-day evening on-call shift rotation. Rotations change weekly, ensuring fair distribution among team members.


    We offer:

    • Medical Insurance with 100% employer-paid premium for employee, spouse, and dependents
    • Health Savings Account (HSA) 
    • Aflac supplemental benefits.
    • Company-paid term life insurance in the amount of $50,000.00, payable to the beneficiaries of your choice.
    • Paid time off that starts accruing on your first day of employment
    • Paid standard holidays, plus an additional “floater” holiday of your choosing.
    • Cell phone reimbursement up to $65 per month.
    • Company-paid home internet connection.
    • Streaming reimbursement up to $30 per month (Netflix, Pandora, Spotify, etc.).
    • Membership at Capital City Health Club.
    • Free DoorDash Dash Pass subscription.
    • A fully stocked kitchen for your enjoyment.


    Montana Internet is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Montana Internet makes hiring decisions based solely on qualifications, merit, and business needs at the time.

  • 25 Days Ago

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Technical Support Specialist
  • Gallatin County
  • Bozeman, MT FULL_TIME
  • This position serves as a Technical Support Specialist and provides a variety of technical and user support to ensure the operability and effectiveness of County information systems. Provides direct t...
  • 3 Days Ago

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Customer support analyst
  • Oracle
  • Helena, MT FULL_TIME
  • Job Description The objective of the Senior Customer Success Manager is to maximize customer retention and expansion by facilitating activities and guiding them to the solutions value while also drivi...
  • 1 Month Ago

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Mechanical Design Technical Lead
  • Hyundai America Technical Center, Inc. (HATCI)
  • Bozeman, MT FULL_TIME
  • Job Description: Hyundai Kia America Technical Center, Inc (HATCI) is looking for an Mechanical Technical Lead for our New Horizons Studio: As a Mechanical Design Technical Lead at New Horizons Studio...
  • 15 Days Ago

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Local Contract Nurse RN
  • HealthCare Support
  • Helena, MT FULL_TIME
  • Healthcare Support is seeking a local contract nurse RN Hospice for a local contract nursing job in Helena, Montana. Job Description & Requirements Specialty: Hospice Discipline: RN Start Date: 03/31/...
  • 1 Day Ago

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Travel Ultrasound Technician
  • HealthCare Support
  • Missoula, MT FULL_TIME
  • Travel Ultrasound TechnicianHealthCare Support is actively seeking a Travel Ultrasound Technician to fill an opening in Missoula, Montana for a 13-week assignment.Benefits of this Travel Ultrasound Te...
  • 3 Days Ago

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0 Technical Support Analyst jobs found in Butte, MT area

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Travel CVOR Technologist - $2,340 per week
  • Stability Healthcare
  • Butte, MT
  • KPG Allied is seeking a travel CVOR Technologist for a travel job in Butte, Montana. Job Description & Requirements Spec...
  • 3/28/2024 12:00:00 AM

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Telecom Engineer
  • Spectrum
  • Butte, MT
  • Job Description Responsible for troubleshooting, support and maintenance of network elements and connections required to...
  • 3/28/2024 12:00:00 AM

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Telecommunications Engineer
  • Spectrum
  • Butte, MT
  • Job Description Responsible for troubleshooting, support and maintenance of network elements and connections required to...
  • 3/28/2024 12:00:00 AM

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FT Consumer Support Specialist - 100% Work From Home>
  • Keeper
  • Butte, MT
  • [Customer Service / Remote] - Anywhere in U.S. / $20.25 per hour / Medical, Dental & Vision / 401k / PTO / M-F 8:30a-5:0...
  • 3/28/2024 12:00:00 AM

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Travel CVOR Technologist - $2,688 per week
  • TRS Healthcare
  • Butte, MT
  • Advantis Medical is seeking a travel CVOR Technologist for a travel job in Butte, Montana. Job Description & Requirement...
  • 3/27/2024 12:00:00 AM

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Quality Engineer
  • Montana Precision Products
  • Butte, MT
  • Job Type Full-time Description New Hire Bonus*Now offering New Hire Bonus of 3% of first year earnings paid after one-ye...
  • 3/26/2024 12:00:00 AM

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Player Support Specialist - Work From Home>
  • Mountaintop
  • Butte, MT
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $27 per hour - As a Player Support Specialist you'll: Provide per...
  • 3/26/2024 12:00:00 AM

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Information Professional
  • US Navy
  • Butte, MT
  • About In the Navy, information technology (IT) plays an important role in everything from electronic mail systems, to sh...
  • 3/24/2024 12:00:00 AM

Butte is the county seat of Silver Bow County, Montana, United States. In 1977, the city and county governments consolidated to form the sole entity of Butte-Silver Bow. The city covers 718 square miles (1,860 km2), and, according to the 2010 census, has a population of approximately 36,400, making it Montana's fifth largest city. It is served by Bert Mooney Airport with airport code BTM. Established in 1864 as a mining camp in the northern Rocky Mountains on the Continental Divide, Butte experienced rapid development in the late-nineteenth century, and was Montana's first major industrial cit...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Analyst jobs
$30,361 to $38,632
Butte, Montana area prices
were up 3.1% from a year ago

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