Technical Support Analyst jobs in Cheyenne, WY

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Technical Analyst to join our team in Cheyenne, Wyoming (US-WY), United States (US).

As a Technology Analyst, you will analyze applications and systems, then coordinate with project leadership to develop client-facing deliverables. In this role, the candidate will analyze business and technical user needs, document findings, and create/revise existing system documentation.
Primary Job Responsibilities

• Analyze and document business rules / functional requirements to support system enhancements.
• Respond to client inquiries involving application/system questions.
• Create and deliver correspondence, presentations, and other materials for end-user training.
• Interact with clients as a key liaison between business and technology findings documentation.
• Works with internal teams to understand customer requirements and to create compelling, compliant and efficient deliverables.
• Ability to elaborate on the details of a project.
• Conducts win themes sessions and proposal storyboarding successfully to build the storyline for the deliverable.

Minimum Qualifications

• Bachelor's Degree or equivalent combination of education and work experience
• Minimum 4 years of business or technology analysis experience including:

o Demonstrated experience in requirement gathering and documentation
o Demonstrated experience working with government healthcare entities
o Demonstrated experience working in client facing role(s)
o Demonstrated experience in creation and maintenance of MS SharePoint site(s)

Preferred Qualifications

• Thorough knowledge of IT concepts, strategies, and methodologies
• Thorough knowledge of business functions and extensive understanding of business operations, strategies, and objectives
• Related technical certifications in cloud platforms, cybersecurity, data management, or software development is a plus.
• Able to interview technical professionals and produce materials supporting technical processes.
• Experience working in a team environment while making everyone accountable for their tasks as per the RACI
• Must possess technical writing, decision making, and problem-solving skills.
• Must possess strong command over English language.

For Colorado Candidates
In compliance with the Colorado Equal Pay Transparency Rules, NTT DATA provides a reasonable range of compensation for roles that may be hired in Colorado. For a candidate in the state of Colorado only, the starting pay range for this role is $66,000-90,000. Actual compensation will depend on a number of factors, including actual work location, relevant experience (internal or external), technical skills, and other qualifications.
This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.