Technical Support Analyst jobs in Fort Smith, AR

Energised by solving problems and providing outstanding support There's never been a better time to join Smartsheet As a Technical Support Specialist , you will report to one of our UK-based Support Team Managers and work with team members across the globe. Your responsibilities will include delivering support to our customers, maintaining high service standards, and contributing to team projects.

In 2005, Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to deliver their very best work. Today, we deliver a leading cloud-based platform for work execution, empowering organisations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better business outcomes.

You can work remotely within the UK .

You Will:

• Become Smartsheet Product Certified and handle customer cases over email, phone, and chat.
• Aim to exceed performance goals in areas like customer satisfaction, quality assurance, and attendance.
• Partner with leaders to achieve goals.
• Become an expert in a specific product area and deliver 1:1 live training to customers.
• Contribute to team projects.
• Give and receive thoughtful feedback on team processes and leadership.
• Perform other responsibilities as assigned.

• Fluent in English, verbal and written.
• Excellent phone manner and strong writing skills.
• Experience in a customer-facing role.
• Technical support experience in a SaaS environment.
• Legally eligible to work in the UK on an ongoing basis.

• Employer-paid Private Medical and Dental, additional cost for family members
• Equity - Restricted Stock Units (RSUs) for eligible roles
• Lucrative Employee Stock Purchase Program (15% discount)
• Monthly contributions toward your pension
• Monthly stipend to support your work and productivity
• 25 days paid for Holiday Bank Holidays Flexible Time Away Program
• 20 weeks fully paid Maternity Leave
• 12 weeks fully paid Paternity/Adoption Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including access to LinkedIn Learning online courses
• Company Funded Perks including a counseling membership, salary sacrifice options, and your own personal Smartsheet account.
• Teleworking options from any registered location in the UK (role specific)