Technical Support Analyst jobs in High Point, NC

Recently Added Technical Support Analyst jobs

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Analyst, Curriculum & Instructional Systems
  • Guilford Technical Community College
  • Jamestown, NC OTHER
  • Guilford Technical Community College (GTCC) is currently the fourth largest of North Carolina’s Community College System’s 58 institutions. On our six campuses and through our online offerings, we annually serve approximately 27,500 students, 60% of whom are students of color. We strive to offer programs that provide equitable educational outcomes for all students representing all backgrounds, including, but not limited to, ability, age, gender, race, religion, sexual orientation, and socioeconomic status. At GTCC, we are committed to cultivating a workplace culture of inclusion that welcomes, develops, supports, and empowers employees.

    Under the direction of the Director of Instructional Support Services and Special Projects, the Curriculum and Instructional Systems Analyst provides complex coordination and analysis of curricular and other related instructional processes to ensure compliance with college, state, and regional accreditation policies and procedures. Ensures the accurate maintenance of course and program data files in multiple database locations and produces and prepares and updates the official college catalog. Manages the database for the faculty credentialing process. Serves as a resource to the instructional division on process and interpretation of technical information.
    Mid Salary $59,224.09 - We offer a competitive salary package that will be determined based on the candidate's experience level and qualifications related to the job. Compensation will be commensurate with your level of experience. Duties/Functions
    Curriculum Maintenance
    • Ensures the accurate maintenance of course/program databases in multiple locations, i.e. Colleague Student Information System, Curriculog (curriculum management software) and Student Planning (advising software)
    • Coordinates workflow, tracks progress and ensures completion of curriculum proposals through development and implementation of high-quality processes.
    • In coordination with the Director of Instructional Support Services and Special Projects, evaluates and analyzes new and revised course/program proposals to ensure compliance with college, state and regional accreditation guidelines and practices.
    • In collaboration with the college Curriculum Committee chairs, prepares materials and meeting agendas for review and approval.
    • Coordinates, reviews and submits new curriculum and curricular changes to the North Carolina Community College System Office ensuring accuracy of data.
    • Ensures data integrity between the student information system, Colleague and the college catalog.
    • Maintains complete files and updates records of all current and obsolete course- related materials, course and program approvals, and miscellaneous course information.
    • Serves as the software owner for Curriculog and Acalog.
    • Provides functional and technical oversight to faculty and staff involved in curricular processes.
    • Maintains a database of articulation agreements with 4-year institutions ensuring they are reviewed and revised on a regular basis.
    • Maintains files of all programmatic accreditation documentation and Instructional Service agreements.


    Catalog Maintenance
    • Prepares, edits, and coordinates narrative catalog material for publication.
    • Coordinates and processes course and program information for the production of the College catalog; reviews for consistency of practices and adherence to state guidelines.
    • In coordination with Marketing, adheres to style guides and develops an attractive, user-friendly college catalog.

    Curriculum Faculty Rosters
    • Develops/enhances processes for documenting faculty credentials upon hire to ensure consistency and compliance with college procedures and regional accreditation standards.
    • Analyzes and updates existing credential rosters for expiring licenses and certifications.
    • Maintains the Watermark module for faculty credentials.

    Reporting and Analysis
    • Provides rigorous analysis and problem-solving strategies for complex Office of Instruction issues.
    • Compiles data for reports related to Office of Instruction projects.

    Training and Support
    • In coordination with the Director of Instructional Support Services and Special Projects advises, assists, and trains academic administrators, department chairs, directors, coordinators, and administrative assistants on Office of Instruction processes and procedures.
    • Participates in the implementation of new systems or processes including application, test, and conversion.
    • Provides back up as needed for other Office of Instruction employees.

    Employability Skills
    • Demonstrates and models the College’ s employability skills: adaptability, communication, information processing, problem solving, responsibility and teamwork.
    Difficult Challenges
    • Analyzing complex curriculum proposals to ensure compliance with state and regional accreditation standards/policies.
    • Ability to work with the NCCCS effectively regarding system upgrades and changes.
    • Communicate effectively with college-wide constituencies regarding curriculum and instructional issues.
    Contacts
    • Coordinator, Curriculum Schedule
    • Academic Deans, Department Chairs, and Program Directors
    • Director of Instructional Support and Special Projects
    • Associate Vice President of Instruction
    • Senior Vice President of Instruction
    Education Required
    • Bachelor’s degree from a regionally accredited post-secondary institution.
    Education Preferred
    • Master’s degree from a regionally accredited post-secondary institution.
    Experience Required
    • Three years of experience directly related to the responsibilities outlined in this job description to include coordinating and analyzing complex databases.
    • Experience with integrated higher education database systems (i.e. Colleague or Banner).
    • Experience with software applications such as Microsoft Office.
    • Experience with the online catalog management systems.
    • Experience developing workflows and procedures for complex processes.
    Experience Preferred
    • Greater than three years of experience directly related to the responsibilities outlined in this job description to include coordinating and analyzing complex databases.
    • Experience with curriculum management systems, e.g. Curriculog
    • Experience with education data management systems, e.g. Watermark
    KSA Required
    • Ability to implement multiple projects simultaneously.
    • Demonstrated ability to work independently and to initiate new projects.
    • Demonstrated excellence in oral and written communication skills.
    • High organizational skills required for detailed and complex recordkeeping.
    • Data analysis skills
    KSA Preferred Department/Job Specific Requirements
    • Serve on committees as appointed.
    • Actively engage in professional development opportunities.
    • Perform all other duties as may be assigned by supervisor.


    The following (compliance) training is required and must be completed within the first 30 days of hire with annual refresher training thereafter:
    • Ethics
    • Safety/Shooter on Campus
    • Personal Information Protection Training (PIP)
    • Anti-Discrimination/Harassment & Title IX
    • Other training may be required as determined applicable.
    Physical Demands
    • Physical Activity: Primarily sitting
    • Environmental Hazard(s): <15%
    • Lifting: <=20lbs.
    Posting Type Staff
    Posting Detail Information

    Posting Number
    2023-132-REG

    Open Date
    02/22/2024

    Close Date
    03/23/2024

    Open Until Filled
    No

    Special Instructions to Applicants
  • 25 Days Ago
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Instructor, American Heart Association - Emergency Medical Science - Basic Life Support - Occupational Extension - Adjunct
  • Guilford Technical Community College
  • Jamestown, NC FULL_TIME
  • The Adjunct American Heart Association Emergency Medical Science (EMS) Basic Life Support (BLS) instructor at Guilford Technical Community College will be responsible for supporting student success by...
  • 1 Month Ago
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IT Technical Analyst
  • Insight Global
  • Trinity, NC FULL_TIME
  • JOB DESCRIPTION An employer is looking for an IT Technical Analyst who specializes in EndPoint Management, specifically Microsoft InTune. This individual will work directly to develop and improve coll...
  • 23 Days Ago
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Travel MRI Technologist - $2,102 per week
  • Healthcare Support
  • High Point, NC FULL_TIME
  • Healthcare Support is seeking a travel MRI Technologist for a travel job in High Point, North Carolina.Job Description & RequirementsSpecialty: MRI TechnologistDiscipline: Allied Health ProfessionalSt...
  • 2 Months Ago
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Dean, Human Services and Public Safety
  • Guilford Technical Community College
  • Jamestown, NC FULL_TIME
  • Guilford Technical Community College (GTCC) is currently the fourth largest of NC. Community College System’s 58 institutions. On our six campuses and through our online offerings, we annually serve a...
  • 11 Days Ago
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Instructor, Structures Assembly - Occupational Extension - Adjunct
  • Guilford Technical Community College
  • Jamestown, NC FULL_TIME
  • Teaching faculty at Guilford Technical Community College are responsible for supporting student success by creating an optimum learning environment, responding to student needs, managing effective ins...
  • 13 Days Ago
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0 Technical Support Analyst jobs found in High Point, NC area

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Salesforce Developer ll
  • Old Dominion Freight Line
  • Thomasville, NC
  • Additional Job Description The Salesforce Developer II will design world-class Salesforce applications for our evolving ...
  • 4/19/2024 12:00:00 AM
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Tier 1 PC Technical Support Specialist
  • Tangeroutletcanada
  • Greensboro, NC
  • ** Tier 1 PC Technical Support Specialist** **Job Category****:** Information Technologies **Requisition Number****:** P...
  • 4/19/2024 12:00:00 AM
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Helpdesk Support Technician
  • CRG
  • Archdale, NC
  • Helpdesk Support Technician Duration: Contract to Hire Location: Archdale, NC (onsite role) Pay: $20-22/hour (DOE) Work ...
  • 4/17/2024 12:00:00 AM
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EDI Business Analyst
  • Old Dominion Freight Line
  • Thomasville, NC
  • Job Summary This position will be responsible for the functional design, testing, and implementation of business applica...
  • 4/17/2024 12:00:00 AM
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Data Integration Analyst lll (Hybrid)
  • Old Dominion Freight Line
  • Thomasville, NC
  • Additional Job Description Lead the Data Integration Analysts on a daily basis and provide technical expertise to create...
  • 4/17/2024 12:00:00 AM
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PMO Analyst - ServiceNow SPM Data and Tools
  • Old Dominion Freight Line
  • Thomasville, NC
  • Additional Job Description Job Summary Old Dominion Freight Line is recruiting for an IT PMO Data & Tools Analyst. This ...
  • 4/16/2024 12:00:00 AM
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EDI Business Analyst
  • Old Dominion Freight Line
  • Thomasville, NC
  • Job Summary This position will be responsible for the functional design, testing, and implementation of business applica...
  • 4/15/2024 12:00:00 AM
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PMO Analyst - ServiceNow SPM Data and Tools
  • Old Dominion Freight Line
  • Thomasville, NC
  • Additional Job Description Job Summary Old Dominion Freight Line is recruiting for an IT PMO Data & Tools Analyst. This ...
  • 4/15/2024 12:00:00 AM
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About High Point, North Carolina

High Point is a city located in the Piedmont Triad region of the state of North Carolina. Most of the city is located in Guilford County, with portions spilling into neighboring Randolph, Davidson, and Forsyth counties. High Point is North Carolina's only city that extends into four counties. As of the 2010 census the city had a total population of 104,371, with an estimated population of 108,629 in 2014. High Point is currently the ninth-largest municipality in North Carolina, and the 259th largest city in America. High Point is known for its furniture, textiles, and bus manufacturing. The ci...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Analyst jobs
$34,221 to $43,546
High Point, North Carolina area prices
were up 1.5% from a year ago
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What does a Technical Support Analyst do?

Technical Support Analyst in Akron, OH
Participate in the analysis and design function for new and existing systems to ensure adherence to technical standards, data standards and integration with other applications.
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Collect statistics on calls, problems and resolutions.
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Technical Support Analyst in Bloomington, MN
Develops and deploys automation scripts utilizing Microsoft's technical scripting tool to enable customer ease of use for desktop technologies and automated solution delivery through the software distribution infrastructure.
April 01, 2023