Technical Support Analyst jobs in Jackson, TN

Description

GENERAL FUNCTION:
Incumbent serves as Behavioral Analyst for Support Solutions of Tennessee (SSTN). SSTN is licensed by the Tennessee Division of Intellectual Disability Services, and has been approved by the Tennessee Department of Finance and Administration, Division of Intellectual and Developmental Disabilities (DIDD) to provide services under the Medicaid waiver.

ESSENTIAL FUNCTIONS:

In order to perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities assistance with performing the essential functions of this position.
1. Providing on-going behavioral services to referred SSTN supported persons as identified in the ISP and BSP.
2. Training direct support staff or unpaid caregivers to carry out the approved behavior support/maintenance plan developed by the behavior analyst or in conjunction with the behavior analyst;
3. Observing staff and service recipient behavior for correct implementation (reliability) of the behavior support/maintenance plan and completing retraining as needed;
4. Observing service recipient behavior to determine effectiveness of the behavior support/maintenance plan or crisis prevention plan and consulting with the behavior analyst when behavior support/maintenance or crisis prevention plan changes are needed; and
5. Serving as the behavioral analyst for SSTN and provides on-site assistance and training in a difficult or crisis situation.
6. Coordinating all behavioral restrictions for SSTN supported persons on their caseloads. Provide similar support for non-SSTN supported persons as requested.
7. Maintaining a process for ensuring the follow-up of all behavioral health appointments for SSTN Supported Persons.
8. Ensuring the timeliness and quality of all documentation related to behavioral support services and ensures the accuracy of documentation respective to billing
9. Maintaining effective customer relationships with state officials, ISCs, supported persons and their families/conservators, SSTN employees and other behavioral support professionals.
10. Completing all tasks as assigned by the Regional Director, Chief Clinical Officer and the Chief Executive Officer.
11. Participating in the Incident Management Committee and assisting with the Risk Assessment Process.
12. Maintaining personal training as required by DIDD
13. Serving as advisor to SSTN Leadership regarding behavioral issues
14. Effective communication with Program Coordinators and other agency personnel involved in the care of supported persons.
The Behavioral Analyst is supervised by the Chief Behavior Analyst.

OTHER FUNCTIONS:

1. Exhibits behaviors and best practices that are consistent with the vision and values of SSTN.
2. Practices safe work habits to eliminate and control potential safety and health hazards and to maintain a safe work environment. Attends all safety training as scheduled.
3. Work as part of the team to ensure that SSTN Quality Management principles (Plan, Measure, Assess. Improve) are practiced and achieved.
4. Operates SSTN and personal transportation in a safe and healthy manner.
5. Performs other job related duties as may be assigned by designated and/or authorized staff.

This job description does not list all the duties of your job. You may be asked by Supervisors, Managers or designated and/or authorized staff to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in the job description. SSTN reserves the right to revise this job description at any time. The job description is not a contract for employment and either you or SSTN may terminate employment at any time, for any reason.

Qualifications

MINIIMUM REQUIREMENTS:
A DIDD Approved Behavior Analyst. Chosen candidate must be willing to pursue and complete the BCBA certification. Successful candidates must meet the following qualifications:
Currently hold a DIDD ABA certificate.
Completion of a Master's degree in one of the behavioral sciences or in an alternative discipline, and acceptable field work and experience equivalent to one year of full-time behavioral therapy or behavioral modification for the behavioral sciences and two years for those with a degree in an alternative discipline; and
Certification by the Behavior Analyst Certification Board (BACB) as an Associate Behavior Analyst.

MEDICAL REQUIREMENTS:

Employee must also provide any medical records required to comply with regulations in force through any governing entity related to business operations and to meet policy and procedure requirements of Support Solutions.
PHYSICAL REQUIREMENTS:
The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. This position is full time and may require additional hours over 40 per week. She/he is expected to be available outside of normal office hours for necessary and urgent company matters.
Body Positioning: The employee is regularly required to stand and/or walk for prolonged periods of time. She/he may also be required to sit for short or long periods of time while completing other duties and responsibilities. There is also a requirement to be able to occasionally stoop, kneel, or crouch and to reach with the hands and arms. She/he must be able to drive/travel for short periods of time to attend meetings, trainings, or perform site visits or for longer trips that will require overnight stays to attend meetings and training workshops.
Body Movements: The employee must have a full range of body movements including the use of his/her hands to handle computers and other office equipment. The ability to bend the body, to reach for objects, and to crouch when needed are also required.
Body Senses: The employee must have command of all five senses: sight, hearing, touch, smell, and taste. Specific vision abilities required include close vision, distant vision, and depth perception. These vision requirements in each area must be sufficient to shift in focus from reading dossiers and operating office equipment. There is also a requirement to talk and listen for prolonged periods both on the telephone and face to face.
Strength: The employee must have the ability to occasionally lift up to 20 pounds.

LICENSES/CERTIFICATES:

Valid Driver License
Valid automobile insurance (this must be maintained throughout employment if required.)