Technical Support Analyst jobs in Lexington, KY

Located in the heart of the Bluegrass state, East Kentucky Power Cooperative is a not-for-profit generation and transmission (G&T) electric utility with headquarters in Winchester, KY which is just a short distance from Lexington. Our cooperative has a vital mission: to safely generate and deliver reliable, affordable and sustainable energy to our 16 owner-member cooperatives serving more than 1 million Kentuckians across 87 counties. We’re leaders in environmental stewardship and we’re committed to provide power to improve the lives of people in Kentucky.
As passionate as we are about providing smart energy solutions, we are equally excited about people. We strive to cultivate connected workplaces where great ideas are born and rewarding careers are built.
EKPC offers a wage and benefits package that ranks among the best in the state. There is no waiting period on our medical, dental and vision insurance plans so you are covered on day one, and the dental plan is free for employees. Our generous 401(k) retirement plan allows employees to start contributing to their plan after a month of service, and after 3 months of service, EKPC will automatically contribute 6% of base wages AND match employee contributions up to 4%. Our competitive vacation and sick leave package starts day one to allow for flexibly and a healthy work-life balance.
For more information on our plentiful benefits package visit our website at https://www.ekpc.coop/work-ekpc
EKPC is an Equal Employment Opportunity Employer

No Expiration Date

This posting will remain open until the position is filled. We encourage you to apply early as we will review and consider candidates as they are received.

Key Roles

The Technical Applications Functional Analyst is a key liaison between Production, Power Delivery, IT, and other business units to deliver solutions through Maximo/CMMS and other technologies that enhance productivity, lower costs, and improve information delivery for the operations and maintenance of EKPC assets. This position is responsible for working with other departments to coordinate efforts to identify and refine detailed requirements, analyze business needs, formulate and define system scope and objectives, and evaluate processes to recommend hardware and software modifications and improvements.

Key Responsibilities

• Provides functional Maximo/CMMS expertise and assists with technical research for other applications fleet wide.
• Responds to daily Maximo/CMMS and scheduling software (AKWIRE) issues for functional area including user entry and processing problems.
• Leads and participates in implementation of new processes, interfaces, and enhancements to the current system including software maintenance, upgrades, and new implementation.
• Provides system administrator support for the OPPM system including making simple changes and managing implementation of major changes with contract resources.
• Responsible for data ties between Maximo and Primavera P6 including development, implementation, testing, and accuracy.
• Interprets functional requirements and translates into technical specifications and process flows.
• Troubleshoots software issues and partners with internal subject matter experts (SMEs), external developers, and EKPC IT for problem resolution.
• Partners with Power Delivery, Production, and other staff to develop and maintain test scripts to ensure testing encompasses all affected areas and processes. Regularly reviews testing results with related staff, and assists with problem solving as required.
• Partners with stakeholders/subject matter experts to evaluate business improvements and opportunities.
• Identifies and analyzes issues with system and/or business processes for documentation, researches to identify and recommend solutions. Translates business needs to a functional specification used for internal/external development and implementation. Works with team leadership to present information to management.
• Serves as analyst for projects throughout the application lifecycle and completes associated tasks including understanding project objectives, gathering requirements, ensuring requirements are addressed in designs, development, and project status communication.
• Creates, updates, and reviews functional and project related documents, user reference guides, testing, and training materials.
• Creates and maintains user acceptance testing documentation including testing plans, completion statuses, and timelines.
• Manages user acceptance testing for the production fleet and other areas as required.
• Provides timely communication to leadership regarding application issues.
• Develops reports and analytics to provide insight into health of maintenance program and recommends other metrics that benefits the production fleet.
• Builds complex queries and trains other users on their development and functionality.
• May be required to perform CMMS Analyst/Coordinator duties during resource disruption.
• Performs other duties as assigned.

Key Requirements

Education:

• Bachelor’s degree in a related field preferred. An equivalent combination of education and experience may substitute.

Experience:

• A minimum of seven (7) years of related experience, preferably Maximo/CMMS administrator related.
• Experience with large software implementations – interfaced and integrated systems.
• Computer programming experience preferred.

Skills and Abilities:

• Extensive knowledge of Maximo Enterprise Asset Management Software, Computerized Maintenance Management Systems, and related business maintenance processes.
• Demonstrates excellent interpersonal skills and ability to work effectively with a variety of personnel at all levels of the organization, including external contacts.
• Strong listening, written, and oral communication skills.
• Provides thorough and timely communication to leadership and staff.
• Ability to present ideas in user friendly language.
• Provides excellent, timely customer service and maintains a positive attitude.
• Ability to analyze information and provide solutions.
• Ability to effectively prioritize and execute tasks in a fast paced environment.
• Experience working in a team oriented, collaborative environment.
• Requires thorough knowledge of business analysis function.
• Experience writing functional and technical specifications. Must be able to interpret SQL statements and understand software logic.
• Experience with computer programming language (Java).
• Primavera P6 Experience and knowledge, both conceptual and functional preferred.
• Thorough understanding of the function and importance of a CMMS as it relates to reliability, safety, environmental, and NERC/SERC Compliance.

Competencies

• Technical/Professional Knowledge and Skills
• Communication
• Building Partnerships
• Customer Focus
• Contributing to Team Success
• Decision Making

Working Conditions

• Usual office conditions apply to this position with occasional lifting up to twenty (20) pounds.
• Will need to be willing and able to travel to the plants and may shadow technicians, supervision, and management. Could be required for extended periods of time.
• Must wear personal protective equipment as applicable.
• Must maintain valid driver’s license.

Job Type: Full-time