Technical Support Analyst jobs in Overland Park, KS

Who We Are

Become a champion for children’s health with a career at CHA. We serve with purpose and passion to help 220 member children’s hospitals improve kids’ health and well-being.

What You’ll Do

• Provide support for helpdesk tickets and related issues to both internal and external users of technology, enters all problems and updates into the ticketing system, and uses extensive troubleshooting techniques to resolve as many issues as possible before escalating
• Works collaboratively with team members within the Help Desk, IT, and other departments to effectively resolve issues in a timely manner
• Actively listens to customers to provide exceptional customer service and support
• Manages time appropriately when dealing with and solving technical support issues
• Installation and Problem Resolution
• Identifies, researches, and resolves a wide variety of technical issues logged by users in KC and DC offices as well as remote users, including audiovisual
• Takes ownership of problems and work through complete and effective resolutions
• Provides end-user support for all computers and peripherals, including printers, monitors, etc.
• Configures hardware/software, including desktop computers, laptops, and desk phones for new users, and work with supplier or vendor when servicing required

What You’ll Bring to CHA

• High school diploma or equivalent required; Associate degree in Computer Science preferred
• Minimum of 3 years experience in desktop solutions
• Strong technical skills around Microsoft Endpoint Management (Intune) as well as the ability to deploy laptop/desktop computers and distribute software and manage devices within the tool
• Experience with:
  • Azure Active Directory & On-prem
  • O365 with a strong background in Teams
  • Adobe Products
  • ServiceNow
  • Zoom
  • A curious individual with the ability to learn new technology quickly
  • Strong organizational skills; attention to details
  • Ability to work independently within a team environment
  • Must be able to rotate the on-call schedule

Where You’ll Work

This position is based in our Lenexa, Kansas, office. We leverage a hybrid working model with three days per week in the office.

Our Perks and Benefits:

• Competitive total compensation package
• Medical, dental, and vision insurance
• Retirement Savings program with generous company contribution
• Hybrid working model
• Health Savings Account with company contribution
• Wellness program
• Paid time off and personal days
• 8 paid holidays
• Paid Parental Leave
• And more!

More About CHA

Vaccinations

CHA requires all new hires to be fully vaccinated prior to the first day of employment. Fully vaccinated is defined as having received two Pfizer or Moderna vaccinations or one Johnson & Johnson vaccination, in addition to completion of a two-week period after the final vaccination.

Diversity, Equity and Inclusion

CHA is committed to advancing diversity, equity and inclusion within our organization, our membership, the care delivery of children’s hospitals and their communities and through the federal policymaking environment. With children’s hospitals we strive to ensure organizational cultures where everyone feels valued and actively participates in the mission of our organizations. Racism stands firmly in the way of improving children’s health. We remain vigilant in our quest for a diverse and inclusive community and in standing against racism and discrimination wherever it exists.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, and protected veteran status, or disability status.

Visa sponsorship is not available for this position.
From: Children's Hospital Association