Technical Support Analyst jobs in Rock Springs, WY

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Technical Support
  • ASK Consulting
  • South Jordan, UT FULL_TIME
    • Job Type:Contract

    Posted 1 day ago


    • Expiry Date: 30 December 2023
    • Referral: 234162@accuick.com

    "All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".


    Job Description:

    The Service Desk Agent is the first point of contact for the users who call our IT Service Desk. While providing the highest level of customer service, the Service Desk Agent answers incoming calls, tracks all information in a call tracking system, and uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Agent is focused on providing best-in-class customer service, achieving high levels of first-call resolution, and identifying opportunities to streamline/automate the agent process.

    • Supports all aspects of client support and immediate computing needs while demonstrating professionalism and composure on the phone, via an online chat and/or in-person

    • Create a positive customer support experience, build rapport and trust with end users through a professional attitude and approach to problem understanding, ensuring timely resolution or escalation by providing urgency, business impact evaluation, and communicating the status to the end user promptly

    • Identifies and works with internal end users to provide guidance and support, sound communications, and customer service principles without becoming unprofessional in difficult situations

    • Provides investigation, diagnosis, resolution, and recovery for hardware/software problems

    • Installs modifies, cleans up, runs diagnostic programs, and repairs computer hardware/ peripherals and software

    Qualifications:

    • ***Responsible for high-quality end-user technical support, related to enterprise software and hardware

    • An understanding of technology and the ability to apply that knowledge to support all existing systems

    • Provides investigation, diagnosis, resolution, and recovery for hardware/software problems

      • Two to five years of proven, qualified related work experience in a comparable complex, high-tech, and fast-paced work environment


    About ASK:
    ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

    ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.

  • 21 Days Ago

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Technical Support
  • Homaxi Inc
  • Salt Lake, UT FULL_TIME
  • Responsibilities: Master product features, application scope, usage scenarios, and key values, Be able to master the debugging and operation of products independently and proficiently. Provide technic...
  • 2 Months Ago

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Aircraft Support Mechanic PFE (SLC Line)
  • LAUNCH Technical Workforce Solutions, LLC
  • Salt Lake, UT OTHER
  • Overview Aircraft Support Mechanic (PFE)LAUNCH Technical Workforce Solutions is seeking Aircraft Support Mechanics with experience performing minor maintenance and repairs on commercial aircraft for a...
  • 20 Days Ago

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Point of Sale Technical Support
  • HF Sinclair Corporation
  • Salt Lake, UT FULL_TIME
  • Basic FunctionHF Sinclair is seeking a Point of Sale Technical Support in Salt Lake, UT who will responsible to resolve moderate to complex end-user calls as related to Gas Station Point of Sale Syste...
  • 20 Days Ago

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Technical Support Specialist
  • Filevine
  • Salt Lake, UT FULL_TIME
  • About Filevine:Filevine is forging the future of legal work with cloud-based workflow tools. We have a reputation for intuitive, streamlined technology that helps professionals manage their organizati...
  • 23 Days Ago

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Point of Sale Technical Support
  • HF Sinclair
  • Salt Lake, UT FULL_TIME
  • Basic Function HF Sinclair is seeking a Point of Sale Technical Support in Salt Lake, UT who will responsible to resolve moderate to complex end-user calls as related to Gas Station Point of Sale Syst...
  • 24 Days Ago

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0 Technical Support Analyst jobs found in Rock Springs, WY area

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Travel Echo Technologist - $2,736 per week
  • Anders Group
  • Rock Springs, WY
  • Job Description Anders Group is seeking a travel Echo Technologist for a travel job in Rock Springs, Wyoming. Job Descri...
  • 3/28/2024 12:00:00 AM

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Travel Echo Technologist - $2,925 per week
  • Stability Healthcare
  • Rock Springs, WY
  • FlexCare Imaging is seeking a travel Echo Technologist for a travel job in Rock Springs, Wyoming. Job Description & Requ...
  • 3/28/2024 12:00:00 AM

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Travel Echo Technologist - $2,840 per week
  • Stability Healthcare
  • Rock Springs, WY
  • Skyline Med Staff Allied is seeking a travel Echo Technologist for a travel job in Rock Springs, Wyoming. Job Descriptio...
  • 3/28/2024 12:00:00 AM

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Travel Echo Technologist - $2,736 per week
  • TRS Healthcare
  • Rock Springs, WY
  • Anders Group is seeking a travel Echo Technologist for a travel job in Rock Springs, Wyoming. Job Description & Requirem...
  • 3/27/2024 12:00:00 AM

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Travel Echo Technologist - $3,135 per week
  • Stability Healthcare
  • Rock Springs, WY
  • PHP is seeking a travel Echo Technologist for a travel job in Rock Springs, Wyoming. Job Description & Requirements Spec...
  • 3/27/2024 12:00:00 AM

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PT Member Support Specialist - Work From Home>
  • Wellth
  • Rock Springs, WY
  • [Customer Service / Fully Remote] - Anywhere in U.S. / $18 per hour / 401k / PTO - As a Member Support Specialist you'll...
  • 3/26/2024 12:00:00 AM

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Player Support Specialist - Work From Home>
  • Mountaintop
  • Rock Springs, WY
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $27 per hour - As a Player Support Specialist you'll: Provide per...
  • 3/26/2024 12:00:00 AM

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Travel Echo Technologist - $2,831 per week
  • Stability Healthcare
  • Rock Springs, WY
  • PHP is seeking a travel Echo Technologist for a travel job in Rock Springs, Wyoming. Job Description & Requirements Spec...
  • 3/26/2024 12:00:00 AM

Rock Springs is a city in Sweetwater County, Wyoming, United States. The population was 23,036 at the 2010 census, making it the 5th most populated city in the state of Wyoming, and the most populous city in Sweetwater County. Rock Springs is the principal city of the Rock Springs micropolitan statistical area, which has a population of 37,975. Rock Springs is known as the Home of 56 Nationalities because of the influx of immigrants from all over the world who came to work in the coal mines that supplied the fuel to power the steam engines of the Union Pacific Railroad. The city's rich cultu...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Analyst jobs
$33,615 to $42,773
Rock Springs, Wyoming area prices
were up 2.3% from a year ago

Technical Support Analyst in Akron, OH
Participate in the analysis and design function for new and existing systems to ensure adherence to technical standards, data standards and integration with other applications.
May 19, 2023
Technical Support Analyst in Atlanta, GA
Collect statistics on calls, problems and resolutions.
May 17, 2023
Technical Support Analyst in Bloomington, MN
Develops and deploys automation scripts utilizing Microsoft's technical scripting tool to enable customer ease of use for desktop technologies and automated solution delivery through the software distribution infrastructure.
April 01, 2023